Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Unable to open the local file in XD getting (Error:86).

New Here ,
Jul 23, 2019 Jul 23, 2019

Copy link to clipboard

Copied

Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error. Thank you.

 

<The Tittle was edited by Moderator.>

TOPICS
Crash on windows, Product performance

Views

30.2K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 3 Correct answers

Adobe Employee , Dec 26, 2019 Dec 26, 2019
Hi there, Sorry for the trouble and thank you for performing the troubleshooting steps. We would request you to please try creating a new user account of your machine. Windows: https://www.youtube.com/watch?v=j3UwhgNXsvM Mac: https://www.youtube.com/watch?v=95Z107ceDfk Let us know if that helps. Thanks, Harshika

Likes

Translate

Translate
Adobe Employee , May 11, 2020 May 11, 2020
Hi All, We are sorry to hear you are having trouble with the XD file and getting error 86 on the local document. We would request you to please try the following steps below: Try to open the file on other machine. If the file opened up, rename the file and then try to open the file again on the first machine. Please create a new user account of your machine and then try to open the file.  Windows: https://www.youtube.com/watch?v=j3UwhgNXsvM  Mac: https://www.youtube.com/watch?v=95Z107ceDfk...

Likes

Translate

Translate
Adobe Employee , Sep 16, 2020 Sep 16, 2020
Hi All, Most of the bugs related to data loss were fixed in XD 33.0. If you are on a previous version, update to the latest version of XD to avoid recurrence of this issue. Data loss in XD 33.0 and later versions: We are working on a solution for data loss issues in documents that were saved outside of the cloud, such as on your computer or on a network drive. You can help the product team investigate and fix the issue by sharing the following info with me over a private message. What wa...

Likes

Translate

Translate
replies 246 Replies 246
Adobe Community Professional ,
Jul 24, 2019 Jul 24, 2019

Copy link to clipboard

Copied

Hi, we're sorry you're having trouble with Adobe XD. In order to help you, you need to provide us with some useful information, such as:

  • Adobe XD version in use;
  • Specifications of your computer;
  • Check if the Creative CLoud app is up to date.

Also, try installing Adobe XD again. I recommend you use Creative Cloud Cleaner Tool to uninstall Adobe XD and delete any corrupt files.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 07, 2019 Aug 07, 2019

Copy link to clipboard

Copied

Hi Patricia,

Could you please confirm if you're still facing the issue or you need further assistance on this? We'd be happy to help.

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 18, 2019 Sep 18, 2019

Copy link to clipboard

Copied

I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 20, 2019 Sep 20, 2019

Copy link to clipboard

Copied

Hi there,

 

we are sorry to hear that you're facing trouble opening the file in XD and getting error 86. I would request you to please try creating a new user account of your machine using this link: https://www.youtube.com/watch?v=j3UwhgNXsvM and then try to open the file again.

 

Let us know if that helps.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 23, 2019 Sep 23, 2019

Copy link to clipboard

Copied

Hi there, 

 

Could you please confirm if you're still facing the issue? Please let us know if you need more assistance on this. We'd be happy to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 25, 2019 Dec 25, 2019

Copy link to clipboard

Copied

Hi,
Followed the troubleshooting steps mentioned above, Nothing is working out.

I have the xd saved on my local machine. I do have its Temporary file saved on my local machine.
I also tried the steps Adobe Customer Care mentioned, that also did not work!
Is this possible? Please guide.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 23, 2019 Dec 23, 2019

Copy link to clipboard

Copied

Hi, I'm having problems with an XD file. Can you please help?
Here's the error code.

Screen Shot 2019-12-23 at 11.25.08 AM.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 23, 2019 Dec 23, 2019

Copy link to clipboard

Copied

Hi Robert,

 

We are sorry to hear you are having trouble using Adobe XD and getting error. We would request you to please try the solutions mentioned in this post: https://community.adobe.com/t5/adobe-xd/error-86-while-opening-the-file-in-xd-version-21-1-12-3/td-p... and let us know if that helps.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 25, 2019 Dec 25, 2019

Copy link to clipboard

Copied

I have done all of the below and I am still getting an error  86 when I try opening the XD file. Are there next steps or other options?

 

  • Adobe XD version in use;
  • Specifications of your computer;
  • Check if the Creative CLoud app is up to date.

 

Also, try installing Adobe XD again. I recommend you use Creative Cloud Cleaner Tool to uninstall Adobe XD and delete any corrupt files.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 26, 2019 Dec 26, 2019

Copy link to clipboard

Copied

Hi there,

 

Sorry for the trouble and thank you for performing the troubleshooting steps. We would request you to please try creating a new user account of your machine.

 

Windows: https://www.youtube.com/watch?v=j3UwhgNXsvM

Mac: https://www.youtube.com/watch?v=95Z107ceDfk

 

Let us know if that helps.

 

Thanks,

Harshika

Learn how to create a new local user account in Windows 10.For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsuppor...
Learn how to setup a new user account on Mac. Quick and easy tutorial for Apple beginners on how to setup a new user on Mac OS Sierra. Also, in this video we...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 29, 2019 Dec 29, 2019

Copy link to clipboard

Copied

I followed the instructions and was told to close XD before installation.
However, XD is not open.

I've realized that this issue has presented itself with the XD update. My
files were opening on both of my computers (mac and PC) until I updated the
XD app

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 29, 2019 Dec 29, 2019

Copy link to clipboard

Copied

I followed the instructions and was told to close XD before installation. However,  XD is not open.

 
I've realized that this issue has presented itself with the XD update. My files were opening on both of my computers (mac and PC) until I updated the XD app

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 02, 2020 Jan 02, 2020

Copy link to clipboard

Copied

Thank you for performing the steps. Would you mind sharing the OS & XD version of your machine? As you have performed all the steps, we'd also suggest getting in touch with our support team using this link: https://helpx.adobe.com/in/contact.html and let us know if you face any trouble connecting with them.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 07, 2020 Jan 07, 2020

Copy link to clipboard

Copied

As title mentioned, I am having trouble opening a specific xd design file. Is there anyway recovering the document? Does xd stores any temp copy on machine?

 

XD-file-issue.png

 

Detailed case:

It is a local machine only file not kept inside creative cloud documents. I worked on it over a month or so and it has the latest designs for a quite a few important application modules.

 

While I was working on it there was a power issue occured and my win-10 (build 1909) got restarted. Didn't got a scope to manually save the document. When the pc restarted and tried opening the document it started showing "Error code: 86" this is not a valid xd document.

 

What I've tried so far:

1. Created a new windows user account:

Tried creating a new windows user account. Installed the xd on the new user account. Tried opening the document but same error occured.

 

2. Tried viewing binary preview:

Tried opening the document in sublime to see the biary preview (I hope binary preview is the right term) but I found all zeros (0000 0000 0000 0000 0000 0000 0000 0000) while previewing other xd document has various alphanumeric values.

 

Questions

Q1. Is there anyway I can open this corrupted xd document? I haven't ever stored this document on creative cloud.

Q2. Does xd keeps any temp copy somewhere in "AppData\Local" under windows environment?

Q3. What caused this issue to occure?

 

Any help would be much appreciated.

Thanks. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 07, 2020 Jan 07, 2020

Copy link to clipboard

Copied

Hi Joshi,

 

We are sorry to hear you are having trouble opening the file in XD & thank you for trying the initial trouble shooting steps. Would you mind sharing the file with us over a private message? You may upload the file to a shared location such as Creative Cloud or dropbox and share the url with me.

 

We will try our best to help.

 

I am also merging this post with this link: https://community.adobe.com/t5/adobe-xd/error-86-while-opening-the-file-in-xd-version-21-1-12-3/m-p/...

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 07, 2020 Jan 07, 2020

Copy link to clipboard

Copied

Hi Harshika,

 

Sent you a private message containing the creative cloud link to the source .xd design file throwing error. Please take a look.

 

Thanks!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 08, 2020 Jan 08, 2020

Copy link to clipboard

Copied

Thank you for sharing the file with me. I am checking with the team to investigate the issue with the file. I will get back to you as soon as i have an update on it.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 26, 2020 Aug 26, 2020

Copy link to clipboard

Copied

Hi @Harishka, same thing happened to me today. I was working on international project and it got crashed and not opening even I have tried all troublshootings you have suggested. Let me know how can I send you the file. I need my design file badly as all the work of development team is also stucked now.

Thank you

Furqan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 02, 2020 Apr 02, 2020

Copy link to clipboard

Copied

i have same problem how to solve this ?

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 03, 2020 Apr 03, 2020

Copy link to clipboard

Copied

Hi Nishu,

 

I am sorry to hear you are having trouble opening the file in XD and getting error 86. Would you mind telling me if it's a local file or a cloud file? Are you facing trouble with all the files or with a specific file? What is the OS and XD version of your machine?

 

I will try my best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 01, 2020 Jan 01, 2020

Copy link to clipboard

Copied

Hello,

 

I am getting the error code 86 when I try to open xd file. I have uninstalled and reinstalled the sofrware and I have created a second account on my PC but nothing worked.

 

 

I want to try downgrading my XD software, being that the issue began when I upgraded to the newest.version of XD.

 

When I followed the instructions provided online the only option is to unstall.

 

Can you help me downgrade.Capture 1.PNGCapture 2.PNG

 

<The Title was renamed by moderator>

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 01, 2020 Jan 01, 2020

Copy link to clipboard

Copied

adobe is not that helpful i wanted to use the software via windows 8 but i can't

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 01, 2020 Jan 01, 2020

Copy link to clipboard

Copied

Hi there,

 

We are sorry to hear you are having trouble downloading the older version of XD. Would you mind confirming if you have tried signing out of Creative Cloud app & sign back in?

 

We will try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 01, 2020 Jan 01, 2020

Copy link to clipboard

Copied

I did the following 

 

1. Signed out and signed back in

2. Uninstalled, reinstalled, and signed back in

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines