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Unable to open the local file in XD getting (Error:86).

New Here ,
Jul 23, 2019 Jul 23, 2019

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Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error. Thank you.

 

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Crash on windows, Product performance

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correct answers 3 Correct answers

Adobe Employee , Dec 26, 2019 Dec 26, 2019
Hi there, Sorry for the trouble and thank you for performing the troubleshooting steps. We would request you to please try creating a new user account of your machine. Windows: https://www.youtube.com/watch?v=j3UwhgNXsvM Mac: https://www.youtube.com/watch?v=95Z107ceDfk Let us know if that helps. Thanks, Harshika

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Adobe Employee , May 11, 2020 May 11, 2020
Hi All, We are sorry to hear you are having trouble with the XD file and getting error 86 on the local document. We would request you to please try the following steps below: Try to open the file on other machine. If the file opened up, rename the file and then try to open the file again on the first machine. Please create a new user account of your machine and then try to open the file.  Windows: https://www.youtube.com/watch?v=j3UwhgNXsvM  Mac: https://www.youtube.com/watch?v=95Z107ceDfk...

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Adobe Employee , Sep 16, 2020 Sep 16, 2020
Hi All, Most of the bugs related to data loss were fixed in XD 33.0. If you are on a previous version, update to the latest version of XD to avoid recurrence of this issue. Data loss in XD 33.0 and later versions: We are working on a solution for data loss issues in documents that were saved outside of the cloud, such as on your computer or on a network drive. You can help the product team investigate and fix the issue by sharing the following info with me over a private message. What wa...

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New Here ,
May 07, 2020 May 07, 2020

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Recently by mistake i delete one of the important .xd file from my hard disk but i managed to recover it. But now when i try to open it in adobe xd it shows error 86 what to do ?
I have attached the file with this post please help its an important document.

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Community Beginner ,
May 10, 2020 May 10, 2020

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I have this exact same problem. Recent XD files seem to be corrupt. older ones working fine. There's a rush project, and Im stuck with this issue. What is the solution? Is there a generic solution than reboot  PC, uninstall/ reinstall/ update CC/ update XD, created a copy to open. Tried it all. Not working 😞

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Adobe Employee ,
May 11, 2020 May 11, 2020

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Hi All,

 

We are sorry to hear you are having trouble with the XD file and getting error 86 on the local document. We would request you to please try the following steps below:

 

  • Try to open the file on other machine. If the file opened up, rename the file and then try to open the file again on the first machine.
  • Please create a new user account of your machine and then try to open the file.

     Windows: https://www.youtube.com/watch?v=j3UwhgNXsvM

     

     Mac: https://www.youtube.com/watch?v=95Z107ceDfk
  •  For few users this specific solution worked" Forget all about updating an anything! Just press (cmd-space) and then source fore Activitties monitor, and then close all adobe things, after that start again"

 

If none of the above solution worked, there is a bug logged for the issue and the team is working on it. You may definitely see improvements in future releases of XD. I will update you as soon as the team fixes the issue.

 

Thanks,

Harshika

Learn how to create a new local user account in Windows 10.For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsuppor...
Learn how to setup a new user account on Mac. Quick and easy tutorial for Apple beginners on how to setup a new user on Mac OS Sierra. Also, in this video we...

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Community Beginner ,
May 11, 2020 May 11, 2020

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Hi Harshika,

- Local Document
- Files that i have edited in the last week or so
- Windows 10 Home, XD version is 28.9.12, CC version 5.1.0.407
- Cant seem to upload a file to CC cloud since it does not open. however, I can upload it to goodle drive or something and share it via email.

 

Thank you for your assistance.

KR

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Adobe Employee ,
May 12, 2020 May 12, 2020

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Thanks for sharing the additional information. Sure. You can send me the link over the private message.

 

Thanks,

Harshika

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Community Beginner ,
May 14, 2020 May 14, 2020

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Hi Harshika,

I have shared one of the files over PM.

 

Thank you,

KR

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New Here ,
Dec 24, 2019 Dec 24, 2019

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Hi Everyone,

 

I am getting an issue on opening an old xd document which I had accessed last on 25th Nov 2019. When I try to open that xd file now it says the error shown in the image attached below.


Screenshot 2019-12-24 at 6.45.13 PM.png

 

 

I tried solutions provided in this community forum like - Renaming the file and opening in another computer or laptop, reinstalling the Adobe CC App, etc. Nothing works for me and if I lose this file I need to work hard again for the same project. 

 

I am sharing the xd document as well please let me know if anyone is able to open this in their system as well. If one of you are able to open this xd file then please rename it and do a small change and save it again and share me that version.


Please help me out with the file issue guys. Any kind of help will be appreciated.

 

Thanks

 

EDIT: Sorry guys unable to add that xd file here as well. It says some error for the file extension so I am attaching a Dropbox link please download from there and try once.
https://www.dropbox.com/s/71ul2yrkp56hjzi/AYS---111.xd?dl=0 

 

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Adobe Employee ,
Dec 24, 2019 Dec 24, 2019

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Hi Ankit,

 

This is so unfortunate. 

We have a bug logged for this issue. It seems to a file specific issue. You have mentioned that you have attached the file for reference and I don't see any. Could you share the file once again so that I can open it and check what the issue is? (I'm afraid you cannot attach a file here since it is public instead you could send that as a private message). Also, could you also let me know which OS and XD version you are using? 

 

Hoping to hear from you. 

 

Regards, 

Rajesh KN

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New Here ,
Dec 24, 2019 Dec 24, 2019

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Thanks, Rajesh for your response.
I have edited the same post with a dropbox link. I am pasting that here too. You can download the file from here:
https://www.dropbox.com/s/71ul2yrkp56hjzi/AYS---111.xd?dl=0

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Valorous Hero ,
Dec 25, 2019 Dec 25, 2019

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I also downloaded Ankit's file, tried opening it (v. 25.1.12.7) with exactly the same result.

I ran the Adobe Log Collector and below is the part of the AdobeXD.log mentioning his file.

Hopes this helps Adobe Support to diagnose the problem, and hopefully offer a solution...

 

2019-12-25 10:31:51.744443+0100[44759:1821060] info | cloudDoc | AYS---111.xd | DocumentCommands.load(): starting
2019-12-25 10:31:51.827605+0100[44759:1821060] error | dcx | [SpDCXComposite::initializeFromLocalArchiveAsync] Failed to open composite - invalid archive /Users/petertje/Downloads/AYS---111.xd
Reason: DCX error code 32 - Unable to open archive file for extraction.
2019-12-25 10:31:52.768994+0100[44759:1820796] error | Error: no native delegate registered for controlId 116
2019-12-25 10:31:53.163164+0100[44759:1821060] error | cloudDoc | null | There was an error opening the file AYS---111.xd
(Error code: 86)
2019-12-25 10:31:53.165182+0100[44759:1821060] error | Uncaught exception in commands/DocumentCommands.js:1 with history {"undo":[],"redo":[],"inBatch":false} at:

Error: There was an error opening the file 720a05e6155cefe77e6c3e574644fc95
(Error code: 86)
at createDocumentError (commands/DocumentCommands.js:1:1685)
at createDocumentLoadError (commands/DocumentCommands.js:1:4238)
at commands/DocumentCommands.js:1:17974

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Adobe Employee ,
Dec 25, 2019 Dec 25, 2019

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Hi Ankit, 

 

Thank you for sharing the file. This is what I would be doing, I've filed a bug for this attaching the file that you shared and assigned it to the concerned person. I will also keep you updated when I receive an update on this. I know this wouldn't help since it is blocking your work but that's the best I could at this point in time. My apologies. 

 

And Peter, thank you for taking time to generate and sharing the logs which would help us identify the issue a little faster.

 

Regards,

 

Rajesh KN

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New Here ,
Dec 25, 2019 Dec 25, 2019

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Thanks, Rajesh. I hope it will be resolved soon. Thanks for supporting me.
Looking forward to hearing from you regarding the solution.

 

Thanks

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New Here ,
Sep 26, 2019 Sep 26, 2019

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Hi, I was working on a file for couple of weeks. Today(26th Sep) Then it started to give an error. It says There was an error opening the file .....  (Error code: 86). I open it on onother system. Tried opening, but no luck. There's no problem with my other xd documents. I think this is a corrupted file error. Is there any way to fix it? I'm using Windows 10 And XD 

Thank you.

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Adobe Employee ,
Sep 26, 2019 Sep 26, 2019

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Hi Gaurav,

 

We are sorry to hear that you are facing trouble using Adobe XD. A few more details would be super helpful.

 

  • Woud you mind telling the OS and XD version of your machine?
  • Are you able to open the same file on other system?

 

If yes, I would suggest renaming the file on other system and save it again. 

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Nov 11, 2019 Nov 11, 2019

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I can't open an older xd file in version 24.1.22.6 of xd although similar older files in the same location are opening just fine. When I try to open it in xd I get the error 86 saying this is not a valid xd document. I installed the most up to date version of xd and the file I am trying to open was created July 18, 2019.

 

creative cloud: 5.0.0.354

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Adobe Employee ,
Nov 11, 2019 Nov 11, 2019

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Is this a local document? Can you confirm the document size with us?

 

Also, is this a document you can share with us? Thanks!

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New Here ,
Nov 11, 2019 Nov 11, 2019

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The document size is 4 KB and is located on my local iCloud Drive. 

As it is related to my work I am unable to freely share the file, sorry.

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Adobe Employee ,
Dec 12, 2019 Dec 12, 2019

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Hi Ceciliab,

 

Sorry for the delay in response and thanks for sharing the information asked by Elaine. We would request you to please update XD to the latest version (24.4.22.1) and let us know if you're still facing the issue.

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Oct 07, 2019 Oct 07, 2019

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When opening a file in Adobe D, it gives an error (Error code: 86) How to deal with this and what is the reason?

 

<The Title was renamed by moderator>

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Adobe Community Professional ,
Oct 08, 2019 Oct 08, 2019

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Hi, we're sorry you're having trouble with Adobe XD. In order to help you, you need to provide us with some useful information, such as:

 

  • Adobe XD version in use;
  • Specifications of your computer;
  • Check if the Creative CLoud app is up to date.

 

Also, try installing Adobe XD again. I recommend you use Creative Cloud Cleaner Tool to uninstall Adobe XD and delete any corrupt files.

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New Here ,
Jan 14, 2021 Jan 14, 2021

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I am also facing the same issue. pls, help me I've a deadline of tonight.

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New Here ,
Jan 14, 2021 Jan 14, 2021

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I do not work for Adobe but I figured out 2 temporary solutions.

I keep my files saved to Dropbox's cloud with Seletive Sync. When I tried to directly open the file, it wouldn't work.

- The first thing I tried was having the other designer at my company open the file and resave it for me. That worked, but was tedious.

- The second thing I did which also worked was download the file to my computer. I could open it from my Downloads folder. 

I don't know if either if this will help if your files are saved directly to your computer.

Best of luck!

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Adobe Employee ,
Oct 08, 2019 Oct 08, 2019

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Hi there,

 

We apologies that you are facing trouble opening the file in XD and getting error 86. In addition to the information asked by Italo, we would also like to know if it's happening with all the files or with a specific file.

 

We would also request you to please try creating a new user account of your machine using this link: https://www.youtube.com/watch?v=j3UwhgNXsvM and let us know if that helps.

 

Thanks,

Harshika

Learn how to create a new local user account in Windows 10.For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsuppor...

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New Here ,
Jun 12, 2019 Jun 12, 2019

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hello. how can i fix error 86 in adobe xd?

i have worked on it for long time and i can not imagine to loos it!!!

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Adobe Employee ,
Jun 12, 2019 Jun 12, 2019

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Hi Neda,

Sorry to hear you're having trouble using Adobe XD and getting error 86. We will try our best to help you with this error.

To proceed further, we will need to investigate the log files of your machine. Please generate log files using the information provided in this document <How to use the Creative Cloud Log Collector tool > After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message.

Please send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.

Please let me know if you face any issues with this.

Thanks,

Harshika

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