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Unable to open the local file in XD getting (Error:86).

New Here ,
Jul 23, 2019 Jul 23, 2019

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Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error. Thank you.

 

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Crash on windows, Product performance

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correct answers 3 Correct answers

Adobe Employee , Dec 26, 2019 Dec 26, 2019
Hi there, Sorry for the trouble and thank you for performing the troubleshooting steps. We would request you to please try creating a new user account of your machine. Windows: https://www.youtube.com/watch?v=j3UwhgNXsvM Mac: https://www.youtube.com/watch?v=95Z107ceDfk Let us know if that helps. Thanks, Harshika

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Adobe Employee , May 11, 2020 May 11, 2020
Hi All, We are sorry to hear you are having trouble with the XD file and getting error 86 on the local document. We would request you to please try the following steps below: Try to open the file on other machine. If the file opened up, rename the file and then try to open the file again on the first machine. Please create a new user account of your machine and then try to open the file.  Windows: https://www.youtube.com/watch?v=j3UwhgNXsvM  Mac: https://www.youtube.com/watch?v=95Z107ceDfk...

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Adobe Employee , Sep 16, 2020 Sep 16, 2020
Hi All, Most of the bugs related to data loss were fixed in XD 33.0. If you are on a previous version, update to the latest version of XD to avoid recurrence of this issue. Data loss in XD 33.0 and later versions: We are working on a solution for data loss issues in documents that were saved outside of the cloud, such as on your computer or on a network drive. You can help the product team investigate and fix the issue by sharing the following info with me over a private message. What wa...

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New Here ,
Aug 30, 2020 Aug 30, 2020

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With No Offense, What you guys are doing If you're not able to fix this Adobe XD error code 86 till now? This is the 3rd time I'm losing all my work due to this issue. I've tried all your reffered solutions but nothing worked. There should be a way to recover the data Please. When you've a large number of designer relying on your Product, How can you don't care of this bug? This is quite irresponsible behaviour. I'm using Adobe xd since its release time and Now I've started paying you guys on monthly basis (Subscription plan) but What I'm getting is this crap?

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New Here ,
Sep 01, 2020 Sep 01, 2020

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Tried to open a local XD file of mine, because it was asked for a project and error code:86 keeps showing up. I followed the steps from other posts here who are having the same issues, unfortunately none of it solved the problem. What confuses me is that I remember opening that XD file and functioning properly before. I tried the Adobe Log Tool, and tried to open the file in notepad out of curiousity and this is what it shows. adobe-log.png

XD Versions: 31.2.12.4

OS: Windows 10 64bit

CC Verions: 4.3.57.2

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Adobe Employee ,
Sep 01, 2020 Sep 01, 2020

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Hi there,

 

Sorry to hear you are having trouble opening the file in XD. There is already a bug a logged for the issue and the team is working on it. You will definitely see the improvements in the future releases of XD.

 

We are sorry for the inconvenience.

 

Thanks,

Harshika

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Adobe Employee ,
Sep 16, 2020 Sep 16, 2020

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Hi All,

 

Most of the bugs related to data loss were fixed in XD 33.0. If you are on a previous version, update to the latest version of XD to avoid recurrence of this issue.

 

Data loss in XD 33.0 and later versions: We are working on a solution for data loss issues in documents that were saved outside of the cloud, such as on your computer or on a network drive. You can help the product team investigate and fix the issue by sharing the following info with me over a private message.

 

  • What was the date and time (mention time zone) on which you experienced this issue?
  • Is the document located on  external drives (USB drive, external HDD/SSD) or on a shared network?
  • Was the file(s) on the external drives, network shares, and/or folders synced to cloud at any point in time?
  • Have you observed similar issues with files from other software?
  • Did you perform a force shutdown of the computer or experience a power loss before this incident?
  • Are you the author of this document or was it shared with you?
  • What is the name and version of the antivirus software running on your computer?

 

Thank you for your patience in the time that the team fixes this issue. 

 

Thanks,

Harshika

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New Here ,
Sep 24, 2020 Sep 24, 2020

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i have the same problem ..please help me

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Adobe Employee ,
Sep 24, 2020 Sep 24, 2020

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Hi Osama, 

 

Sorry to hear you are getting error 86 while opening the file. Would you mind telling us the OS and XD version of your machine? Is it happening with a specific file?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Sep 24, 2020 Sep 24, 2020

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os is :windows 10 (2019)

xd version is :33.1.12

yes its happening with specific file

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Adobe Employee ,
Sep 25, 2020 Sep 25, 2020

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Thanks for sharing the information. Could you please share the file with me over a private message so that I can check at my end? Since how long you're experiencing the issue with the file? 

 

I will try my best to help.

 

Thanks,

Harshika

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New Here ,
Sep 25, 2020 Sep 25, 2020

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Adobe Employee ,
Sep 28, 2020 Sep 28, 2020

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Thanks for sharing the file link. I tried to open the file at my end and it gave me the same error. Would you mind telling me since how long you're unable to open the file and does that happen after a power cut down while working on the file?

 

Thanks,

Harshika

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New Here ,
Jan 08, 2021 Jan 08, 2021

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I have the same problem...

Please help me!!

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New Here ,
Jan 08, 2021 Jan 08, 2021

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Here is the link that corrupt xd file.
https://we.tl/t-aUhXEW5wSJ 

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New Here ,
Feb 07, 2021 Feb 07, 2021

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I have faced the same problem and I couldn't retreive the file 

 

Any help ??

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New Here ,
Feb 09, 2020 Feb 09, 2020

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Error Code :86Error Code :86

Adobe XD Version: 26.0.22.5      OS: Windows 10

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New Here ,
Feb 10, 2020 Feb 10, 2020

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Hi there,

Sorry to hear about the trouble. We would like to know when exactly you have started experiencing this issue? Does this message comes up only when accessing the file stored in Document Cloud?    

Check if the Creative Cloud app is up to date.

Also, try installing Adobe XD again. I recommend you use Creative Cloud Cleaner Tool to uninstall Adobe XD and delete any corrupt files.

Thanks,

Divya

Adobe XD

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Adobe Community Professional ,
Feb 10, 2020 Feb 10, 2020

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Hi, does this problem also occur with other files or only with a specific file?

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New Here ,
Mar 11, 2020 Mar 11, 2020

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I have the SAME problem as his. I've tried different versions, no luck. Tried creating new win 10 account, still no luck.

Mine only happened to one file. I still can open other .xd files just file.

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New Here ,
Sep 24, 2020 Sep 24, 2020

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I have the same problem..in spacifc file

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New Here ,
Sep 07, 2020 Sep 07, 2020

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Hello All,
I was working on a local file on Monday(07/09/2020). During work, I suddenly got a pop message which I have attached in the screenshot. I'm not able to open the file in my local machine. Even I tried to open in Mac as well as Windows. I have tried more than 4 Pc and Laptop to open this file. but I'm getting the same error while opening it.
I reinstall the Creative Cloud, and xd but getting the same error.
Please help me.

Thanks,
Rinkal
image_2020_09_07T07_54_01_834Z.png

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Adobe Community Professional ,
Sep 07, 2020 Sep 07, 2020

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Hi, I recommend you check out this thread: Unable to open the local file in XD getting (Error:86).

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New Here ,
Sep 07, 2020 Sep 07, 2020

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Thanks for your support sir.
But, I tried this already but not possible to open a file in another user (in my system).
Same issue I have faced in internal users of system as well as other devices.

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New Here ,
Sep 20, 2020 Sep 20, 2020

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My PC crash due to voltage issues. Now when i opening the XD file it is giving the error code:86
Please help

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Adobe Employee ,
Sep 21, 2020 Sep 21, 2020

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Hi Habib,

 

Sorry to hear about the trouble. Please ensure that you are on the latest version of XD which is 33.1.12.4 and try opening the file after rebooting the system. If you are already on the latest version, please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and please send the file through DM by clicking on my name.

 

Note: While sending DM, please add this discussion link in the subject.

 

Regards

Rishabh

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New Here ,
Sep 21, 2020 Sep 21, 2020

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 Hello Rishabh,
I can't upload the ZXP file in DM. Because there's no option to add files in DM.

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New Here ,
Sep 22, 2020 Sep 22, 2020

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Ok

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