Unable to open the local file in XD getting (Error:86).

[patriciac66460019]

Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error. Thank you.

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[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Could you please try the steps shared on this similar discussion: https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/m-p/105...

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

[ShenalDeMel]

Im getting this error message when I try to open this specific file ( only this file )This is 2 and half month effort. Is there a way to fix this thank you 

[HARSHIKA_VERMA]

Hi there, 

We are sorry to hear you are having trouble opening a specific file. If it's a local file, please try the steps suggested here: https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/td-p/10... and if that doesn't help, please share the asked info with me over a private message.

Hope it helps.

Thanks,

Harshika

[ShenalDeMel]

Yeah Its Local File. And yes I have tried all the things you have mentioned there.

I have sent a PM  can you please check? Thank you

[tanyar40943766]

When opening a file in Adobe XD, it gives an error (Error code: 86) How to deal with this and what is the reason?

[Rishabh_Tiwari]

Hi Tanya,

We're so sorry to hear about the trouble. Could you please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/m-p/105...

If that doesn't help, please share the file with us by adding it to cloud storage and sharing the link either here or you can send a private message by clicking on my name, we'll try our best to help you with that.

Regards

Rishabh

[shayanth_kumar]

Unable to open the local file in XD getting (Error:86).

[Ares Hovhannesyan]

Please try this suggestion from Adobe XD Team

https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/td-p/10...

[DipuPaul]

Hello i have a problem whan i try to opan .xd file unfortunately i face a error 86, and i don't know how to fix error.

{Renamed By MOD}

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. We will need to get this checked from our Engineering team, so could you please confirm if you are getting this error on this specific file or other files as well? Also, please confirm the version of Adobe XD.

Regards

Rishabh

[seyedehmasomeh azimi]

Hi! I have exactly the same problem. Please guide me what I need to do as the file is very important to me. Also, I'm only getting the this errorfor two of my files and not all of them. I just updated my XD to the last version.

Thank you!

[Rishabh_Tiwari]

Hi there,

I am sorry to hear that you are facing this issue. We have logged a bug for this issue, and the team is investigating it. Can you share your file with me over a private message so that we can send it over to the product team for investigation? Meanwhile, Harshika has shared a few solutions(https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/td-p/10...) that have helped some users. You could check these out to see if any of these help you.

Note: Please add this discussion link in the subject while sharing the file through a private message.

Regards

Rishabh

[Atul_Saini]

Hi DipuPaul, 

We haven't heard from you on this. Please update this discussion with the information requested by Rishabh in case you need further assistance.

Thanks,

Atul_Saini

[seyedehmasomeh azimi]

How can I send you a provate message? I tried all different ways and nothing worked :(((

[jasonbdesign]

I have an XD file that has quite a lot of work in it. All of a sudden I can't open it. It says, This is not a valid XD document. Help!!

[Rishabh_Tiwari]

Hi Jason,

We're so sorry to hear about the trouble. We have logged a bug for this issue, and the team is investigating it. Can you share your file with me over a private message so that we can send it over to the product team for investigation? Meanwhile, Harshika has shared a few solutions that have helped some users. You could check these out to see if any of these help you: https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/td-p/10...

To send the file, please add it to shared cloud storage and you can share the link either here or you can DM me by clicking on my name. 

Note: While sending a DM, please ensure to add this discussion link in the subject.

Regards
Rishabh

[HARSHIKA_VERMA]

Hi Jason,

Sorry to hear you are experiencing issues with XD. Would you mind trying the steps suggested in this post and see if the works? 

Thanks,

Harshika

[jinu@jkDesigns]

Hello,

When I am opening a file in Adobe XD, it shows an error (Error code: 86). 

I have tried  most of the available solutions mentioned in the community by opening the file in another machine, also created a new user account on the same machine and tried to reopen, but none of them worked for me yet.

Can anyone help me to solve this issue, as I don't have any backup I will have to rework again. 

Thanks

[Rishabh_Tiwari]

Hi there,

We're so sorry to hear about the trouble. We have logged a bug for this issue, and the team is investigating it. Can you share your file with me over a private message so that we can send it over to the product team for investigation?

To send the file, please add it to shared cloud storage and you can share the link either here or you can DM me by clicking on my name. 

Note: While sending a DM, please ensure to add this discussion link in the subject.

Regards
Rishabh

[Rita.bobde]

Hello, I am anable to open XD files due to error no 86. Could you please help me to solve this issue. 

[Abhidas]

Hi,

I am sorry that you are facing issue with XD.

This issue is already logged. It will be fixed in future releases. 

I hope this was helpful. If you have any other questions feel free to mention.

Thank you 

Abhishek Das (Adobe XD Team)

[girishhn]

Not able to the open file which is crashed i think. The error shows while opening file as "This is not a valid document" (Error code: 86). Please guide how to fix it

[girishhn]

Pls guide me

[Ares Hovhannesyan]

https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/m-p/107...

https://helpx.adobe.com/creative-cloud/kb/error86-creativecloud.html#:~:text=中国不可用。-,Error%20code%20....

[livia]

Hi, 

when I try to open an xd file from a folder, an error pops up with an 86 error code saying it is not a valid xd document. Just a couple of days ago I was able to easily open the document. 

In similar posts the support team always asked to send them directly the file for closer check, but I am not able to find any contact details.

Could you give me a helping hand please? 

Thank you,

L