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patriciac66460019
New Participant
May 4, 2014
Answered

Unable to open the local file in XD getting (Error:86).

  • May 4, 2014
  • 82 replies
  • 103751 views

Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error. Thank you.

 

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This topic has been closed for replies.
Correct answer inspiring_observer7877

Hello everyone,
If you have error code 86 when opening an Adobe XD file.

If you are on a Mac equipped with an Apple Silicon chip.
1- Uninstall Creative Cloud Desktop and reinstall it by selecting macOS | Other download methods.
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

2- Open Creative Cloud Desktop > File, then drag and drop the file. The file will re-synchronize and from the cloud click on the blue "open" button.

If you are on Windows try the second solution directly, if it still does not work contact Adobe customer support.

Thanks,
Mathieu

82 replies

Show previous replies
M
mksd0398
New Participant
May 8, 2020

Recently by mistake i delete one of the important .xd file from my hard disk but i managed to recover it. But now when i try to open it in adobe xd it shows error 86 what to do ?
I have attached the file with this post please help its an important document.

M
mailys9
New Participant
April 22, 2020

I have an error message : error 86, invalid XD file

I was working on the design and i turn off my computer, when i turned on my laptop back now this file is not working anymore, it was working fine before laptop shutdown, All other Xd files are working fine only this file have the issue, I tried almost all steps but no luck so far.

Could you help me solve this problem please ?

Thankfully

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
April 22, 2020

Hi there,

 

We are sorry to hear you're having trouble opening the file in XD. We would like to know a few more details like-

 

 

 

Let us know if that helps.

 

Thanks,

Harshika

M
mailys9
New Participant
April 22, 2020

Hi,  thanks for your reply

  • What is the OS and XD version of your machine: OS: 64bits XD : 28.3.12.7
  • Is it a cloud document or a local document : Local document
  • Please try the steps mentioned in this post : already try and nothing works

Thanks,

Mailys

 

S
Shawn Nobahar
New Participant
April 20, 2020

Hi
I am unable to open the adobe XD file. Its error code is error code: 86 and the message box showing that "this is not valid XD document"
I've read your previous guidance in other related topics and I've done what you recommended such as:
* creating new user account and checking my file again
* uninstalling creative cloud and Adobe XD by Adobe creative cloud cleaner and then install the latest version of those

* changing name of my file

* checking my file on another laptop with another Adobe account
after all I still have problem with opening this spesific file
this file is very important to me cause I've worked on this for about 1 month.
My laptop info:
CPU: core i7
Ram: 8 G
Graphic: 1 G
SSD: 250 G

Thank you in advanced

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
April 20, 2020

Hi there,

 

We are sorrry for the trouble you're facing while opening the file in Adobe XD and thanks for trying the steps mentioned. We would like to know a few more details like-

 

  • The screenshot of your about XD info page.
  • When was the last time you're able to open the file?
  • Is it a local document or a cloud document?
  • Is it possible for you to share the file with us over a private message?

 

We will try our best to help.

 

Thanks,

Harshika

 

S
Shawn Nobahar
New Participant
April 20, 2020

 

* Yesterday I was during saving proccess the file and suddenly my laptop was turned off and after that I can't open the file

* It is a local document

* Yes, no problem but my file size is 108 MB , can I send it in private message?

H
HKR000
New Participant
April 8, 2020

Hello, please help me as I am getting the error code 86 while opening a file in XD. I tried uninstalling and reinstalling without any success. Any help appreciated!

 

Vishu_Aggarwal
Vishu_Aggarwal
Participating Frequently
April 8, 2020

Please check out the following post, As suggested by Harshika in the post try creating a new user account of your machine. - https://community.adobe.com/t5/adobe-xd/crash-load-error-86-while-opening-the-file-in-xd/m-p/10565034?page=1

 

Vishu AggarwalAdobe Certified Instructor, Professional and Expert
    D
    deepuu46547778
    New Participant
    April 4, 2020

    Hi,

     

    I'm also facing the same issue with my file, how can i get fixed???

     

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    April 6, 2020

    Hi there,

     

    Sorry to hear you are having trouble with the XD document. Would you mind trying the steps mentioned in this post: https://community.adobe.com/t5/adobe-xd/crash-load-error-86-while-opening-the-file-in-xd/td-p/10565034?page=1? If that doesn't help, could you please tell us if it's a cloud document or a local document? Is it happening with a specific document or all the document?

     

    We will try our best to help.

     

    Thanks,

    Harshika

    S
    seyedehmasomeh azimi
    New Participant
    February 17, 2021

    Hi Harshika,

     

    Please help me with this error 86. I did whatever you explained but my files won't open. I am so in need to solve this problem. Please let me know.

     

    Best,

    Minu

    I
    im.ux.designer
    New Participant
    March 11, 2020

    The solutions provided here does NOT work at all. I followed every step of the way, got the same error. I love the design I've made there and all went to junk because of this error. I should have not updated my XD. Now even if I get back to the old XD, problem still there.

      T
      toucanae
      Participating Frequently
      March 13, 2020

      I agree - why has this topic been marked as solved? There's no working solution listed here.

        T
        toucanae
        Participating Frequently
        March 11, 2020

        Hi there, 

         

        I am expriencing error code 86 with my document, and cannot open it. I have seen this has effected many users but theres no fix I can see in the forums. 

         

        I have tried all the recommended steps (activity monitor, uninstalling, etc), and even tried on a sperate computer with a seperate adobe account. Running the latest XD version also. 

         

        I have the AdobeLogs file generated also. If a member of support can assist that would be much apprecaited indeed. 

         

        Thanks!

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          March 11, 2020

          Hi there,

           

          I am sorry to hear you are experiencing issues with XD and thanks for trying the steps mentioned on the community. Would you mind telling me if it's happening with a specific file or all the files? Are you working on the cloud document or local document? Please share the screenshot of your about XD info page.

           

          I will try my best to help.

           

          Thanks,

          Harshika

          T
          toucanae
          Participating Frequently
          March 11, 2020

          Thanks for your quick reply, Harshika! 

           

          Here are the screenshots. It is happening for only one file, all others are working fine. The file is a local file - I have several local files, and several in the cloud. The file was last accessed at the same time as all of the others, and saved without any issues, and the others open without any issues at all.

           

          Any help would be much apprecaited. I can share the file and the log with you if that helps via a private message.

           

          T
          trinityu31134932
          New Participant
          February 26, 2020

          Detailed case:

          It is a local machine only file not kept inside creative cloud documents. I worked on it over a month or so and it has the latest designs for a quite a few important application modules.

           

          While I was working on it there was a power issue occured and my win-10 (build 1909) got restarted. Didn't got a scope to manually save the document. When the pc restarted and tried opening the document it started showing "Error code: 86" this is not a valid xd document.

           

          What I've tried so far:

          1. Created a new windows user account:

          Tried creating a new windows user account. Installed the xd on the new user account. Tried opening the document but same error occured.

           

           

          Questions

          Q1. Is there anyway I can open this corrupted xd document? I haven't ever stored this document on creative cloud.

          Q2. Does xd keeps any temp copy somewhere in "AppData\Local" under windows environment?

          Q3. What caused this issue to occure?

           

          Any help would be much appreciated.

          Thanks. 

           

          <The Title was renamed by moderator>

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          February 26, 2020

          Hi there,

           

          I am sorry to hear that you've had to deal with Error 86 after power shutdown in XD file and thanks for trying the troubleshooting steps. I would like to confirm if you've tried restarting the machine, I know it's a basic step but we have seen cases where after restarting the machine file gets open up fine. 

           

          If that doesn't help, please try checking the file under temp folder and see if the file exists. If you didn't find the file there I would need a few more details like-

           

          • Which version of XD was used to create the affected file?
          • What is the current version of XD installed in the machine?
          • What is the OS version?
          • Is there any antivirus activated on the machine? If yes, what is the name of antivirus?
          • Was the file edited by more than one designer?
          • What were the last steps performed by you since the error?
          • Name of the Artboard you worked on?

           

          We will try our best to help.

           

          Thanks,

          Harshika

           

           

          T
          trinityu31134932
          New Participant
          February 27, 2020

          Hello,

                          

          Which version of XD was used to create the affected file?

          -Adobe XD (27.1.12)

           

          What is the current version of XD installed in the machine?

          -Adobe XD (27.1.12)

           

          What is the OS version?

          -Microsoft Windows 10, Version 1903 (OS Build 18362.657)

           

          Is there any antivirus activated on the machine? If yes, what is the name of antivirus?

          -Yes ,McAfee Antivirus

           

          Was the file edited by more than one designer?

          -No

           

          What were the last steps performed by you since the error?

          -What I've tried so far:

          1. Created a new windows user account:

          Tried creating a new windows user account. Installed the xd on the new user account. Tried opening the document but same error occured.

          2. 

          The AdobeLogs file has been uploaded on Adobe LogCollector Portal

           

          Name of the Artboard you worked on?

           

          Thank you

           

           

          D
          Dayana.dzzz
          New Participant
          February 25, 2020

          I cannot open my file in Adobe XD. I have a message about Error 86. I have the latest Adobe Updates, reinstalled XD, create new account in windows and nothing can help. I don't know what i should do. My project is 3-mths hard work.

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          February 25, 2020

          Hi there,

           

          I understand your frustration. I would feel the same in your situation. A few more details would be helpful like-

           

          • Would you mind confirming if it's happening with a specific file or all the files?
          • Are those cloud documents or local documents?
          • Could you please share the screenshot of your about XD info page?

           

          We will try our best to help.

           

          Thanks,

          Harshika

          P
          Pahlavanian
          New Participant
          February 10, 2020

          Adobe XD Version: 26.0.22.5      OS: Windows 10

            D
            dithakur17
            New Participant
            February 10, 2020

            Hi there,

            Sorry to hear about the trouble. We would like to know when exactly you have started experiencing this issue? Does this message comes up only when accessing the file stored in Document Cloud?    

            Check if the Creative Cloud app is up to date.

            Also, try installing Adobe XD again. I recommend you use Creative Cloud Cleaner Tool to uninstall Adobe XD and delete any corrupt files.

            Thanks,

            Divya

            Adobe XD

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