Unable to sync libraries and getting error - "Libraries sync error" in XD 44 version

Forum|Forum|4 years ago
September 23, 2021
1 reply
877 views

I have a problem.

File syncing to cloude is very slow. I finally get the message

I have the latest version of xd.

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This topic has been closed for replies.

Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble. Please try the suggestions shared here https://community.adobe.com/t5/creative-cloud-services-discussions/cc-libraries-sync-error/td-p/10901142 and let us know if this helps or if you need any further assistance.

Regards

Rishabh

M

Marko5DA6Author

New Participant

Thanks, but it is the same.

Where can I send a log file.

Can I delete all items in Cleaner Tool.

Thanks

HARSHIKA_VERMA

Community Manager

Hi @Marko5DA6 and @HARSHIKA_VERMA any luck on this? I'm facing the exact same issue. Probably due to an XD shared component library that got corrupted. But I can't seem to solve it. The problem happens either on my Mac or PC. There is one component library that is not syncing. But some other ones are.
Adobe XD version 49.0.12.14, Cloud Sync 5.6.2.1, Creative Cloud 5.6.5.58

Hi mauricio-prudential,

Sorry for the delay in response. We had the latest version of XD available (XD 50). Could you please update us if you still experience the issue?

We will try our best to help.

Thanks,

Harshika

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