Copy link to clipboard
Copied
Hi,
I can not access the CC Libraries across my adobe applications because the error message keeps saying it cannot connect to the server. Please see attached screensot:
I have followed the advice and signed-out and signed-in back in Adobe Creative Cloud Desktop App yet the same issue is not being resolved. Help please! 🙂
Hi,
Sorry, you are facing this problem. Could you please try below steps:
1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:
WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
MAC: Macintosh HD ▸ Library ▸ Application Support ▸ Adobe ▸ CEP -> extensions
2. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html
Before trying the steps - please, make sure you killed t
Cmd + Opt + R working for me! Thank you so much, I've been stuck with this problem for months!
Copy link to clipboard
Copied
Hi,
Sorry, you are facing this problem. Could you please try below steps:
1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:
WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
MAC: Macintosh HD ▸ Library ▸ Application Support ▸ Adobe ▸ CEP -> extensions
2. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html
Before trying the steps - please, make sure you killed the CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products. This is mentioned in steps 1 and 2 of the article linked in step 2, but wanted to point out, because it is important.
Thank you,
Supriya
CCLibraries
Copy link to clipboard
Copied
I just carried out this procedure which appeared to cure the fault. I then received notification of a Creative Cloud update being available. After I applied this update the same problem has reappeared.
Copy link to clipboard
Copied
I sent you a private message.
Copy link to clipboard
Copied
We were able to determine the root cause and fixed it.
Thanks,
Supriya
CC Libraries
Copy link to clipboard
Copied
What was it? Do you mind sharing?
Copy link to clipboard
Copied
Hello! I have the same problem even after I reinstalled everything and after i tried the procedure you mentioned.
AdobeLogs_20200723_073514_770-win.zxp
Thank you!
Copy link to clipboard
Copied
Veronica
first of all I have a MAC, I finally had to call Customer Support and then ask to talk or chat with a Senior Technical Support Team member, he/she, after connecting to my computer, went through everything and deleted quite a few files to include CC, etc... Once that was done, CC and PS etc were reinstalled. That solved the problem, the files that were in a lot of places i never knew existed... So that in my estimation is the ONLY way to go. Hope this helps.
Mike
Copy link to clipboard
Copied
Copy link to clipboard
Copied
reset the cc desktop app by making sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*
if that fails, do a clean cc install carefully following each applicable step:
uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)
if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)
restart your computer (don't skip this)
reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials
NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.
Copy link to clipboard
Copied
Cmd + Opt + R working for me! Thank you so much, I've been stuck with this problem for months!
Copy link to clipboard
Copied
Copy link to clipboard
Copied
This worked to fix my problem which started after updating to macOS Sonoma a week ago.
Copy link to clipboard
Copied
thank you (again) @bbezanson for that info.
Copy link to clipboard
Copied
After followed the steps. It still shows, may I ask for another solution?
Copy link to clipboard
Copied
I have the same sync error, but I cannot complete the step 1 because those 'CC_Libraries...' files don't exist... Is there anythign else I can do?
Copy link to clipboard
Copied
Hi,
I folowed the steps, but the problem still there, i even deleted the all library folders and files from the cloud and desktop, still nothing changed
Copy link to clipboard
Copied
Hi,
We would like to investigate this problem and if you could share logs from your machine, this would be very helpful. Here is a link to Adobe Log Collector Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
You'll get a zip file generated, could you please send the name of it?
It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
This might help us to understand the root cause of the problem.
Thank you,
Eshani Pendsey,
CCLibraries
Copy link to clipboard
Copied
Hello!
I am facing this sync error with libraries. I tried with these instructrions, but not working
Copy link to clipboard
Copied
Hi, |
Copy link to clipboard
Copied
There's no CEP folder underMacintosh HD ▸ Library ▸ Application Support ▸ Adobe on Mac OS Sonoma. Need to update this information. GThe only help that worked was the Cmd + Opt + R
Copy link to clipboard
Copied
open system preferences > security & privacy > privacy > full disk access > adobe cc desktop app (or you may see a prompt after security & privacy
Copy link to clipboard
Copied
Yay! Was freaking me out for ages. Mac: Cmd + Opt + R worked almost instantly - thanks buddy!
Copy link to clipboard
Copied
Copy link to clipboard
Copied
I am having the same problem. I followed the instructions on a mac but there is NO CEP folder in the Adobe Application support folder. What do I do?