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Unable to sync libraries and getting error - "Libraries sync error" in XD 44 version

Community Beginner ,
Sep 22, 2021 Sep 22, 2021

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I have a problem. 

File syncing to cloude is very slow. I finally get the message 

I have the latest version of xd.

 

 

Marko5DA6_0-1632380001365.png

 

 

{Title Renamed by MOD}

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Product performance , Share or publish

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Adobe Employee ,
Sep 23, 2021 Sep 23, 2021

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Hi there,

 

Sorry to hear about the trouble. Please try the suggestions shared here https://community.adobe.com/t5/creative-cloud-services-discussions/cc-libraries-sync-error/td-p/1090... and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Community Beginner ,
Sep 23, 2021 Sep 23, 2021

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Thanks, but it is the same. 

Where can I send a log file.

Can I delete all items in Cleaner Tool.

 

Thanks

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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Hi Marko5DA6,

 

We are sorry for the delay in response. Are you still experiencing the issue with XD 45 version? If yes, then please upload the logs to a shared location such as Creative Cloud or Dropbox and share the URL with me over a private message.

 

Please also share the screenshot of your About XD page

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Apr 11, 2022 Apr 11, 2022

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Hi @Marko5DA6 and @HARSHIKA_VERMA any luck on this? I'm facing the exact same issue. Probably due to an XD shared component library that got corrupted. But I can't seem to solve it. The problem happens either on my Mac or PC. There is one component library that is not syncing. But some other ones are.
Adobe XD version 49.0.12.14, Cloud Sync 5.6.2.1, Creative Cloud 5.6.5.58

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Adobe Employee ,
Apr 14, 2022 Apr 14, 2022

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Hi mauricio-prudential,

 

Sorry for the delay in response. We had the latest version of XD available (XD 50). Could you please update us if you still experience the issue?

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Apr 14, 2022 Apr 14, 2022

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LATEST

Simply updating Adobe XD did not solve the issue. I've found out that one of my libraries was corrupted (not sure why) and it was causing the issue. I had to unpublish it, publish it again and then relink all components from satellite files thanks to the new relinking feature released on version 50 (long overdue by the way... better late than never). This has affected several design teams across many different countries and has caused all sorts of headaches for me and several other professionals. XD might be good for creating concepts and uploading them to Dribble. But that´s it. Other than that, I wouldn't recommend it to any enterprise-level company. I've been using it for more than 2 years and have faced so many bugs that I've lost count of them.

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