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Marko5DA6
Participant
September 23, 2021
Question

Unable to sync libraries and getting error - "Libraries sync error" in XD 44 version

  • September 23, 2021
  • 1 reply
  • 879 views

I have a problem. 

File syncing to cloude is very slow. I finally get the message 

I have the latest version of xd.

 

 

 

 

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    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    September 23, 2021

    Hi there,

     

    Sorry to hear about the trouble. Please try the suggestions shared here https://community.adobe.com/t5/creative-cloud-services-discussions/cc-libraries-sync-error/td-p/10901142 and let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

      M
      Marko5DA6Author
      Participant
      September 24, 2021

      Thanks, but it is the same. 

      Where can I send a log file.

      Can I delete all items in Cleaner Tool.

       

      Thanks

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      November 10, 2021

      Hi Marko5DA6,

       

      We are sorry for the delay in response. Are you still experiencing the issue with XD 45 version? If yes, then please upload the logs to a shared location such as Creative Cloud or Dropbox and share the URL with me over a private message.

       

      Please also share the screenshot of your About XD page

       

      We will try our best to help.

       

      Thanks,

      Harshika

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