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Answered

Unable to view prototype share links on mobile devices

Forum|Forum|5 years ago
January 19, 2021
3 replies
5398 views

Hi there,

yesterday I posted this issue in a existing forum topic, but still no answer... Getting desperate here :S
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XD Prototype links not working on mobile
"Hi, i'm having the same issue with a new prototype.
When I view it on desktop it works fine, but when I open in chrome/safari on a mobile device it starts to load but then the browser displays an error.
This is very upseting since I have to deliver tomorrow! Please help!"
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— Today the issue remains, but I've been able to understand a little bit more about the problem.
It seeems the less interactions the prototype has, less the probability for error display. Also I reduced the amount of linked components and image size.
I was able to deliver a lite version of my work, with very few interactions and pages. However, this doesn't help much, because I don't have the possibilty to workaround this problem with the ongoing work.

I really hope you can help.

This topic has been closed for replies.

Correct answer HARSHIKA_VERMA

Hi All,

Thank you for your patience. The issue was fixed with XD 55 release, please reload the links and let us know if you're still experiencing the issue.

Thanks,

Harshika

T

t_insight_design01Author

Participating Frequently

Hello Harshika,
It's been a while since your last message. Was the team able to analyse this issue?
The project we've been talking about is near its end, and I wasn't able to deliver a single mobile presentation to the client.
The mobile prototype in web browsers never worked. Still doesn't.

As you can see for the responses there are more users with the same problem.
When will this become a priority?

Hope to hear from you and you team soon,

Camila

HARSHIKA_VERMA

Correct answer

Community Manager

Hi All,

Thank you for your patience. The issue was fixed with XD 55 release, please reload the links and let us know if you're still experiencing the issue.

Thanks,

Harshika

T

t_insight_design01Author

Participating Frequently

Hi there Adobe XD folks,
it's been a while since I've posted here, and yet, the last time I did the problem was exactly the same.
For some reason, my prototypes share url almost always have problems while opening on iOS Chrome & Safari.
For the last year I've been living with workarounds, making my interactions simpler, not using video - as advertised by adobe - or any other UI/UX functionality that could, for some inexplainable reason, crash my prototype. I cannot believe that a year later the issue remains. You can go to my previous post and check more the details there.

I urge you, please help. This is an intolerable and unacceptable issue/bug.
Thank you in advance,
Camila

HARSHIKA_VERMA

Community Manager

Hi t_insight_design01,

Sorry for the delay in response. I wanted to confirm if you're following the same process mentioned here to preview the prototype on your mobile device.

Does that happen with all the files? Are you able to open these prototypes in your desktop browser? Please share the prototype link with us along with the XD version

We will try our best to help.

Thanks,

Harshika

T

t_insight_design01Author

Participating Frequently

Hi there Harshika,

Yes I'm doing everything accordingly.

When working I use the Adobe XD app on my iPhone, for real time preview of the prototype, and it works just fine. The problem is when I share the prototype in order to deliver a link for client presentation.
I've tested those links in several mobile browsers and devices, iPhones with chrome and safari, Androids and the "awww snap" screen persists. All these devices are up to date and running the latest versions of the OS and apps.

Thanks for your help,
Camila

Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble. Will it be possible for you to share the link with us so that we can test this on our end? If yes, you can share it here or through DM by clicking on my name.

Note: While sending DM, please add this discussion link in the subject.

Regards

Rishabh

T

t_insight_design01Author

Participating Frequently

Hi there Rishabh,
I've sent you a DM with the prototype link.

Thank you so much for your help!

T

t_insight_design01Author

Participating Frequently

Hi there Harshika, thank you for your answer and so sorry for the delay in my response.
I've made another try at updating and sharing the prototype. I was sucessful, however viewing it in the iphone still displays errors while loading the pages (ie. too much time loading the page and keep scroll position not working).
I've made some chages too, regarding how the interactions were made, in order to make it more simple. Nothing unusual is beeing done there, so why can this prototype work like the others?

Thank you in advance, I still hope you can help.

Hello there,

unfortunately this problem still remains in adobe XD.
As I try to preview my mobile prototype in a mobile browser - Chrome or Safari - it displays an error message.
All that I can say is that a made an effort in order to keep the images lightweight, the interactions to a slim minimum and yet no preview.
Please, please, help.

iPhone XS iOS 15.3.1
Browsers: Chrome and Safari

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