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t_insight_design01
Participating Frequently
January 19, 2021
Answered

Unable to view prototype share links on mobile devices

  • January 19, 2021
  • 3 replies
  • 5398 views

Hi there,

yesterday I posted this issue in a existing forum topic, but still no answer... Getting desperate here :S
- - - - - -

XD Prototype links not working on mobile
"Hi, i'm having the same issue with a new prototype. 
When I view it on desktop it works fine, but when I open in chrome/safari on a mobile device it starts to load but then the browser displays an error.
This is very upseting since I have to deliver tomorrow! Please help!"
- - - - - -
— Today the issue remains, but I've been able to understand a little bit more about the problem.
It seeems the less interactions the prototype has, less the probability for error display. Also I reduced the amount of linked components and image size.
I was able to deliver a lite version of my work, with very few interactions and pages. However, this doesn't help much, because I don't have the possibilty to workaround this problem with the ongoing work.

I really hope you can help.

This topic has been closed for replies.
Correct answer HARSHIKA_VERMA

Hi All,

 

Thank you for your patience. The issue was fixed with XD 55 release, please reload the links and let us know if you're still experiencing the issue.

 

Thanks,

Harshika

3 replies

T
t_insight_design01Author
Participating Frequently
September 5, 2022

Hello Harshika, 
It's been a while since your last message. Was the team able to analyse this issue? 
The project we've been talking about is near its end, and I wasn't able to deliver a single mobile presentation to the client. 
The mobile prototype in web browsers never worked. Still doesn't. 

As you can see for the responses there are more users with the same problem. 
When will this become a priority?

Hope to hear from you and you team soon, 

Camila

 

 

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity ManagerCorrect answer
Community Manager
December 16, 2022

Hi All,

 

Thank you for your patience. The issue was fixed with XD 55 release, please reload the links and let us know if you're still experiencing the issue.

 

Thanks,

Harshika

T
t_insight_design01Author
Participating Frequently
March 14, 2022

Hi there Adobe XD folks, 
it's been a while since I've posted here, and yet, the last time I did the problem was exactly the same.
For some reason, my prototypes share url almost always have problems while opening on iOS Chrome & Safari. 
For the last year I've been living with workarounds, making my interactions simpler, not using video - as advertised by adobe - or any other UI/UX functionality that could, for some inexplainable reason, crash my prototype. I cannot believe that a year later the issue remains. You can go to my previous post and check more the details there.


I urge you, please help. This is an intolerable and unacceptable issue/bug.
Thank you in advance, 
Camila




 

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
March 14, 2022

Hi t_insight_design01,

 

Sorry for the delay in response. I wanted to confirm if you're following the same process mentioned here to preview the prototype on your mobile device.

 

Does that happen with all the files? Are you able to open these prototypes in your desktop browser? Please share the prototype link with us along with the XD version

 

We will try our best to help.

 

Thanks,

Harshika

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
March 23, 2022

Hi there Harshika, 
I'm glad it works on your end, however it doesn't make me less concerned regarding client presentations.
As requested I've sent you a PM with the Abode ID.

We made another try at our end and the results are very clear: 
Link doesn't work on:
iPhone X 
iPhone XS 

iPhone 11 

iPhone 11 Pro 

iPhone 13 Pro 


Link works on:

Android One Plus 6

AndroidSamsung Galaxy A71

Android Samsung Galaxy S7 

 

Thank you, 
Camila



Hi t_insight_design01,

 

Thanks for sharing the details. It looks like the issue is happening with heavy files. One of our engg. team member can reproduce the issue on a heavy XD file. Could you please check and confirm if the size of the file or images or vectors used in XD file is large or heavy?

 

We are trying our best to investigate the issue and help you.

 

Thanks,

Harshika

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
January 19, 2021

Hi there,

 

Sorry to hear about the trouble. Will it be possible for you to share the link with us so that we can test this on our end? If yes, you can share it here or through DM by clicking on my name.

 

Note: While sending DM, please add this discussion link in the subject.

 

Regards

Rishabh

T
t_insight_design01Author
Participating Frequently
January 22, 2021

Hi there Rishabh, 
I've sent you a DM with the prototype link.

Thank you so much for your help!

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
February 3, 2021

I am so sorry for the delay, please update XD to the latest version and update the link once and test it on a mobile device. I just tested this on my end and it seems to be working fine.

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