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BethanyGraceA
New Participant
December 17, 2020
Answered

XD file missing

  • December 17, 2020
  • 6 replies
  • 4769 views

So currently I am usingAdobe XD to work. I went to open a file that I had last worked on in August and discovered that it has completely vanished. I cannot find the file anywhere on my computer. I know that I saved the file since I had been working on it all summer but the last time that I opened it was in August. Now I am needing to refine things and it had completely dssappeared.

    This topic has been closed for replies.
    Correct answer Atul_Saini

    Hi BethanyGraceA, sorry for the trouble, I know this may appear a lot of work for you, however, we'll try our best to help you with this. 

     

    If by any chance you saved it as a cloud document, please go to https://assets.adobe.com/cloud-documents and check if you're able to see that document, for more info on this check this link- Revision History in XD helps ensure peace of mind ... - Adobe Support Community - 10703548. Ensure that you're using the same Adobe ID which you've used to create the file. Please send your Adobe ID to me via PM (Go to my profile and hit the "Send a Message" button).

    Were you collaborating on this document with anyone? If yes,  did you see a dialog box, asking to Accept Changes, and did you accept this choice?

    If you accepted the changes, check for the "Deleted" folder. Adobe XD automatically creates a 'conflicted copy' of the file in the Deleted folder that can be retrieved.

     

    I'd also request you to try the following steps

    1. Sign out and sign back into Creative Cloud Desktop
    2. End all Adobe processes from Task Manager (Windows) or Activity Monitor (OS X)
    3. Reboot the computer
    4. Uninstall, then reinstall the Adobe XD
    5. If you're using another computer, are the assets visible from that computer? 

     

    Please collect the logs with the instructions available here (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html ). Once you have the logs, please upload them to CC or Dropbox and share the link with us via PM. (Go to my profile and hit the "Send a Message" button)

     

    There are a couple of screenshots that we need from your end. 

     

    If it just saved locally, I am afraid there isn't much that we can do about it. Let me know if you need clarification with any of the steps there. We'd be happy to take it on a 1:1 basis. 

     

    Thanks,

    Atul_Saini

    6 replies

    D
    dimitribsn
    New Participant
    August 31, 2024

    Hi. I also noticed missing files. I can go to the review links and see the project, but I can't find the editable project to work on it. Is there any connection between the review link and the project file? Would it help finding the project? https://xd.adobe.com/spec/c6472545-b887-4653-9989-58862ffd4252-9314/flow/

    C
    creative explorer
    Braniac
    September 4, 2024

    @dimitribsn sorry, your file is not sharable:


    The review link in XD is typically a link to a specific version of your project that has been shared with others for review or feedback. You CANNOT edit the file. While the review link itself won't directly lead you to the editable project, it can be helpful in narrowing down your search. If you know the name of the project or the time period when you last worked on it, you can use this information to search for the file.

    T
    Tracey Macbook Air
    New Participant
    August 26, 2022

    Hi,

    My work collegue was working on an XD file, which has now unfortunately completely deleted. We do not know how this cam to happen and have followed all the above mentioned options. Please can we get immediate assistance as this file needs to be presented to client and we are a lil screwed. (Send Help)

    Adobe ID: dani@redseptember.co.za

    C
    Chris23847639lxmp
    New Participant
    April 4, 2022

    Hi Adobe Team

     

    This has happened to me too. I'm feeling really stressed because I have a few hundred hours' worth of work in there over the last few months, and can't seem to find it now. 

    I've collected the logs, and AdobeLogs has told me to pass this link to you:

    AdobeLogs_20220404_050643_249-win-GS.zxp

     

    Would you have any help or advice, please?

    V
    vijay0D45
    New Participant
    June 22, 2021

    Hi Adobe XD Team,
    I was working with XD cloud file till 16-06-2021. Now when i try to search in cloud, file is missing. But in published list (cloud) it is showing. XD file which is missing has nearly 150 screens inside it. I cannot recreate it again. support.ho@isolve.co.in is my Account Email ID. Please help me to get the source file.

    V
    vijay0D45
    New Participant
    June 22, 2021

    Missing file name is "Foala"

    D
    defaulti7kv1ibhlfk9
    New Participant
    November 9, 2021

    I am also missing files worked on in November 2021. I updated my computer yesterday and the files are no on cloud and no where to be found. This is very dissappointing I was going to try to develop my mock up. Has anyone been able to recover their work? Was there some sort of issue that occurred ? I had saved and named the file and I remember the effort I put into it clearly!

    M
    MW_digital
    New Participant
    January 15, 2021

    Hi there

     

    A similar thing has happened with me. My mac recently died a death and had to be completely gutted and have everything reinstalled again. All my work files and systems were backed up beforehand and were put back onto my machine once IT got it up and running. When I went hunting for my files today, the XD doc had completely vanished. IT is currently looking to see if its hiding in an old restore they did, but I have accepted that I've probably just lost 2 months worth of work. Other than syncing to Adobe's cloud, is there no other way to back these files up?

     

    Atul_Saini
    Community Manager
    Atul_SainiCommunity ManagerCorrect answer
    Community Manager
    December 18, 2020

    Hi BethanyGraceA, sorry for the trouble, I know this may appear a lot of work for you, however, we'll try our best to help you with this. 

     

    If by any chance you saved it as a cloud document, please go to https://assets.adobe.com/cloud-documents and check if you're able to see that document, for more info on this check this link- Revision History in XD helps ensure peace of mind ... - Adobe Support Community - 10703548. Ensure that you're using the same Adobe ID which you've used to create the file. Please send your Adobe ID to me via PM (Go to my profile and hit the "Send a Message" button).

    Were you collaborating on this document with anyone? If yes,  did you see a dialog box, asking to Accept Changes, and did you accept this choice?

    If you accepted the changes, check for the "Deleted" folder. Adobe XD automatically creates a 'conflicted copy' of the file in the Deleted folder that can be retrieved.

     

    I'd also request you to try the following steps

    1. Sign out and sign back into Creative Cloud Desktop
    2. End all Adobe processes from Task Manager (Windows) or Activity Monitor (OS X)
    3. Reboot the computer
    4. Uninstall, then reinstall the Adobe XD
    5. If you're using another computer, are the assets visible from that computer? 

     

    Please collect the logs with the instructions available here (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html ). Once you have the logs, please upload them to CC or Dropbox and share the link with us via PM. (Go to my profile and hit the "Send a Message" button)

     

    There are a couple of screenshots that we need from your end. 

     

    If it just saved locally, I am afraid there isn't much that we can do about it. Let me know if you need clarification with any of the steps there. We'd be happy to take it on a 1:1 basis. 

     

    Thanks,

    Atul_Saini

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