XD Publish link issues after big update

Report · Jun 28, 2018

After the big update last week (June 2018). Now the Publish link is not working.

When you update a already publish link it starts and gets stuck on 75% and does nothing. When it do update is not the latest changes you made. The screen render/graphic does not update to what you change on the screen in the file. I have a file I open and when I go to update the link its fails and there is a 24 hr delay.

And when I "save as" the xd file to a new version and update the link it seem to be stuck on the old rendering of the previous file. So when this started happen I made new links for all my older files. But now a new issues has started the v1 xd file "partially" updates to the new link and now the new version v2 "partially" updates on the old link. It uses to be able to version up and still use the same link or if you wanted you could do a new link.

What is happen here, please fix this asap!!!!!

Report · Sep 02, 2018

09/02/18 13:46:27:569 | [INFO] | 11188 | ASU | LWANative | P7Native | | | 9284 | Performing fetch default user for clientID...

09/02/18 13:46:27:569 | [INFO] | 11188 | ASU | OPM | IMSLib | | | 9284 | Performing fetchDefaultUserInfoForClientId...

09/02/18 13:46:27:571 | [INFO] | 11188 | ASU | OPM | OPM | | | 9284 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

09/02/18 13:46:27:571 | [INFO] | 11188 | ASU | OPM | OPM | | | 9284 | returning size of value as:33 in opm_getValueForKey

09/02/18 13:46:27:572 | [INFO] | 11188 | ASU | OPM | OPM | | | 9284 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

09/02/18 13:46:27:573 | [INFO] | 11188 | ASU | OPM | OPM | | | 9284 | Successfully retreived value from opm domain:IMSLib subdomain:CSServiceMap key:CreativeCloud_v4_6 in opm_getValueForKey

09/02/18 13:46:27:574 | [INFO] | 11188 | ASU | OPM | OPM | | | 9284 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

09/02/18 13:46:27:575 | [INFO] | 11188 | ASU | OPM | OPM | | | 9284 | returning size of value as:5907 in opm_getValueForKey

09/02/18 13:46:27:576 | [INFO] | 11188 | ASU | OPM | OPM | | | 9284 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

09/02/18 13:46:27:578 | [INFO] | 11188 | ASU | OPM | OPM | | | 9284 | Successfully retreived value from opm domain:IMSLib subdomain:SignInUsers key:0125b7514d85d993778c43d5f59165dd in opm_getValueForKey

09/02/18 13:46:27:579 | [INFO] | 11188 | ASU | OPM | IMSLib | | | 9284 | Performing releaseData...

09/02/18 13:46:27:579 | [INFO] | 11188 | ASU | LWANative | P7Native | | | 9284 | Default user found for client_id: CreativeCloud_v4_6

09/02/18 13:51:57:636 | [INFO] | 11188 | ASU | LWANative | P7Native | | | 9284 | Performing fetch default user for clientID...

09/02/18 13:51:57:637 | [INFO] | 11188 | ASU | OPM | IMSLib | | | 9284 | Performing fetchDefaultUserInfoForClientId...

09/02/18 13:51:57:637 | [INFO] | 11188 | ASU | OPM | OPM | | | 9284 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

09/02/18 13:51:57:637 | [INFO] | 11188 | ASU | OPM | OPM | | | 9284 | returning size of value as:33 in opm_getValueForKey

09/02/18 13:51:57:638 | [INFO] | 11188 | ASU | OPM | OPM | | | 9284 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

09/02/18 13:51:57:638 | [INFO] | 11188 | ASU | OPM | OPM | | | 9284 | Successfully retreived value from opm domain:IMSLib subdomain:CSServiceMap key:CreativeCloud_v4_6 in opm_getValueForKey

09/02/18 13:51:57:638 | [INFO] | 11188 | ASU | OPM | OPM | | | 9284 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

09/02/18 13:51:57:638 | [INFO] | 11188 | ASU | OPM | OPM | | | 9284 | returning size of value as:5907 in opm_getValueForKey

09/02/18 13:51:57:638 | [INFO] | 11188 | ASU | OPM | OPM | | | 9284 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

09/02/18 13:51:57:639 | [INFO] | 11188 | ASU | OPM | OPM | | | 9284 | Successfully retreived value from opm domain:IMSLib subdomain:SignInUsers key:0125b7514d85d993778c43d5f59165dd in opm_getValueForKey

09/02/18 13:51:57:639 | [INFO] | 11188 | ASU | OPM | IMSLib | | | 9284 | Performing releaseData...

09/02/18 13:51:57:639 | [INFO] | 11188 | ASU | LWANative | P7Native | | | 9284 | Default user found for client_id: CreativeCloud_v4_6

Report · Sep 03, 2018

Users who have the same problem are not from Russia.

Report · Sep 03, 2018

and why then 2 months ago everything worked?

Report · Sep 04, 2018

Sorry if I did not phrase that correctly. What I meant to say was that it could be one of the possible issues. If you don't believe that to be the case, please get in touch with our support team directly using Contact Customer Care

1. Sign into the page using your Creative Cloud credentials.

2. In the next page, select Creative Cloud all apps.

3. In the page that appears, select Additional Apps, and click Adobe XD

Follow instructions from there to contact us.

Thanks,

Preran

Report · Jan 28, 2019

Hi I am still having the same issues. I am on version 14.0 and when I go to publish a prototype of the client's website non of the links work in the link which is produced from XD.

I have tried to view the website prototype on Chrome, Firefox and Safari. In Firefox one linked worked and the other's didn't. I was only prototyping a basic navigation bar and a search bar for the client to sign off. It was basically four links that needed to work.

Please, can someone give me some suggestions on fixes?

Report · Jan 28, 2019

Can you share your published links with us so that we can investigate? It seems to be some specific issue on your machine.

You can choose to share details privately with me.

Click on my avatar icon and choose to send a "Message". You should see the email ID getting populated with an area for you to write your message and send it across to me via email.

Report · Aug 24, 2018

I also have the same problem.

I constantly have problems with the published prototype. The published prototype isn't shown properly. Some pages don't load, or it's loading really, really slow. Generating new link helps, but only until next update - then problems start again. I can't with each new update to my XD project generate a new link because it makes difficult to effectively communicate with my client.

Report · Aug 27, 2018

Hi All - Please be sure to update to XD 11 (11.0.22.10). If you have already updated to this release, please let us know.

Thanks!,

-Larry

Report · Sep 05, 2018

I also have the same problem...

Report · Sep 06, 2018

Same problem still on latest version of XD: 11.0.22.10. Gets stuck on 75% with updating an existing link. Very annoying!

Report · Sep 07, 2018

If you wait long enough, are you seeing error 44:70:0 being shown or is it just waiting for a long time at 75% and then finally completed the update operation?

Report · Sep 10, 2018

If I wait long enough the update window with the 75% indication disappears without any error. When I check my wireframes after that, there isn't any change visible in the link. But when I check the link again the day after, the changes are visible in the wireframes. In my case it seems to be some very long delay of 12+ hours on updating changes in the wireframes.

I noticed also now that this problem only occurs by my largest wireframe project with 40+ artboards. I've no problems with other smaller projects with 5 to 20 artboards.

Report · Sep 16, 2018

I'm having the exact same issue as described by nielss29874522 above.

Pretty ridiculous that we are still having issues like this for a professional tool. Going to do my next project in invision or sketch to avoid these issues.

Report · Sep 17, 2018

Hi everyone, if you continue to face this issue even after waiting for a long time, please get in touch with Adobe Customer Care Contact Customer Care for investigation.

Thanks,

Preran

Report · Sep 18, 2018

Hello, I have the same problem. I contact Adobe Customer and no solution hs been found.

Report · Sep 28, 2018

Also having this issue, spending most of my freelance time trying to get this link to my client!

This has been happening on and off for at least 4 months now... over 3 versions.

Im now on latest version (and not in Russia).

Please make this a priority - it's the main selling point for the whole app!

Report · Nov 19, 2018

Hi,

I had the same issue and I contacted the customer support and the problem was that I had not wired all the pages. I had designed 30 screens and it would upload only 4. When I went into prototype only 4 were linked so it was only uploading 4. So go to your prototype section and link every page in a random order for a start.

Hope it helps.

Thanks