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Participant
January 23, 2019
해결됨

Adobe XD is crashing while editing text.

  • January 23, 2019
  • 36 답변들
  • 49433 조회

Hello, I am in trouble with the latest version of xd. When I start typing with the text tool, it just crashes the app.

 

 

<The Title was renamed by moderator>

최고의 답변: HARSHIKA_VERMA

Update: I checked with the team, there is already a bug logged for the issue and they identified that it's a Microsoft issue and they are working with the team to identify the root cause of it. 

 

We will update you as soon as the issue is fixed. 

 

Thanks,

Harshika

 

 

36 답변

Participant
September 4, 2021

Does anyone have the same issue? After working on some designs when i doubl click on text fields to edit them, it stops taking keyboard inputs, but it recognizes Ctrl+S. I then have to close Xd and reopen the file and it starts to work now, but after some time same thing starts happening.

Community Expert
September 4, 2021

Hi maitreyadewal,

which version of Adobe XD are you using it? Does this problem occur with all files?

Participant
September 5, 2021

I am using 43.0.12.
Yes, the problem occurs with all files, generally happens when I double click too fast to edit the existing text fields.
Sometime it also happens when I edit the artboard name as well. Once it happens I have to close the software and again open it.

Participant
July 29, 2021

Can we please have an update on when this will be fixed? 

I'm having difficulty working when the app crashes a dozen (or more) times a day.

Participant
July 5, 2021

There are clearly issues with text input in Windows versions of XD. Over a year later and still no fix other than Alt Tab'ing out and back into XD, which is insane to expect a user to leave your application every time you want to edit text!  

 

Anyway, I think the issue is to do with Window's focus. As XD is a UWP app for some reason, Windows is struggling to maintain focus while text inputs are active.   

 

My quick fix for this is using an ancient tool called Deskpins (free download here). This overrides all other windows' focus and keeps XD 'pinned' on top. I've been using it for a few hours now and (fingers crossed) it's never failed to let me edit text. Which it failed to 100% of the time before. 

 

Adobe, this is ridiculous. Why offer an interface design tool that has a clearly broken interface? If I wasn't halfway through projects I would be moving my team over to Figma immediately (which I will be doing very soon!) 

 

Let me know if this works for anyone else? 

 

Kerr

HARSHIKA_VERMA
Community Manager
Community Manager
July 5, 2021

Hi All,

 

We understand your concern. Honestly, I would feel the same in your situation. I have added my comment on the bug logged to escalate and update the status. 

 

I have also shared your feedback with the team so that they can make necessary improvements in the future.

 

Thank you for sharing the Quick fix that worked for you. I hope that will help our community customers experiencing a similar issue.

 

We apologize for the inconvenience.

 

Thanks,

Harshika

Participant
October 1, 2021

Yo. It's October. This problem STILL isn't fixed. I don't understand how a proprietary program suffers from so many issues when a free, browser-based tool (Figma) is better in almost every single way. There are dozens of issues I have been having with XD and nobody seems to actually be doing anything to fix them. What am I paying for? 

Additionally I have been having very annoying and consistant issues with XD updating the wrong fields when I type input through the keyboard even when I have the correct field visibly highlighted.


XD is incredibly laggy, even on my $3k beast of a PC, while Figma runs smooth as butter within a browser even with huge files.  

Get it together! When free programs run better in almost every single aspect than the sham you are charging $10/mo for you have a problem. FIX IT!!

Participating Frequently
May 12, 2021

Recently, when trying to edit text fields, XD hangs and I can no longer do anything. This means having to repeatedly save and then restart the application.

 

This happens after a handfull of successful text edits.

Chris W. Griffith
Community Expert
Community Expert
May 12, 2021

Have you tried reproducing this with a new XD file? Also I am wondering if it is a particular font that might be triggering this. I would start with trying with a 'system' font - Arial, Times, etc. If it does not trigger the hang, then try using the font you have been using.

Inspiring
March 30, 2021

So this issue has plagued me for a while now and I finally got frustrated enough to see if anybody has had this issue and if anyone has come up with a solution to fix it.

While using XD, everything will be working fine. I'll build my designs without issue. Then at some random point in the process, even though I've done it several times already, when I try to add text by clicking the Text tool (T) and then placing it within my design and begin typing, it will not do anything. It doesn't matter if I just click with the tool and begin typing or if I draw a text area (by clicking with the Text tool and dragging out a box) and begin typing. It shows every indication that it is working correctly, and by that I mean that it will show the bounding box that I draw to put the text within and even adds it to the Layers list on the left, however both vanish the moment I deselect the text after having attempted to add text. This also happens on occassion when I click on existing text and attempt to edit it.

Sometimes I can fix this and get it to work properly by clicking on the Prototype or Share tabs and then back on the Design tab and then trying to add text again, but most times that trick doesn't work. It also doesn't matter whether I have a unique font or a system font selected. I have even tried to reinstall the software once.

 

Any suggestions or solutions for this issue would be most welcome.

Spas K.
Community Expert
Community Expert
March 30, 2021

The issue is well known and has been around for a long time with qute a few threads discussing it 🙂

The current "solution" / workaround is to press Alt+Tab and switch to a different application and then switch back to Xd, which fixes the problem temporarily.

 

Inspiring
March 30, 2021

Ok great. Alt + Tab isn't one that I've tried but I'll give it a go. I do hope Adobe gets around to actually addressing this issue soon since, as you said, it has been around for a long time.

Thank you for the quick reply.

Participating Frequently
March 19, 2021

Many times facing a problem while tried to edit text XD freeze its interface.
after electing on any layer from the layer panel it becomes unfrozen. and when again I trying to edit the text interface freeze again and again and again.
please help.

Community Manager
March 22, 2021

Hi Tellsto,

 

Sorry for this issue you are facing in Xd. Would you please try the steps menioned in this thread https://community.adobe.com/t5/adobe-xd/adobe-xd-freezes-crashes-while-using-the-text-tool/td-p/11665692 as it talks of the same issue.

 

Regards,

Jagriti Kashyap

 

Participant
April 15, 2021

Hi,

 

Am I missing something or the link you provided is nothing else but the link to this page? Is there a thread with actual steps to try out?

I am facing this exact problem, for a while already (few weeks). At first, I thought it's my pc poor resources, but I tried on other (better equipped) units and the problem is still there.

I have to restart XD about 5-7 times in 1 hour - not only this is not productive, but it's also highly frustrating.

 

P.S. I run XD on Windows 10 within Adobe CC which I update regularly, as updates emerge.

 

Please help.

Selvasankar.p
Participant
December 10, 2020

Adobe XD  freezes / crashes while using text tool.

The crazy behavior of XD while using text tool,

1. Unable to edit text

2. Text typed in text box is received in  font Name or size field

3. Text tool is frozen, not able to create any new text in the artboard

4. Not able to change any properties of the text

5. Not able to select the text inside the text box

6. Problem remains until closed and reopened again, sometime it requires multiple close/ reopen sequence.  

7. While in the freeze state not able to save the changes, but while closing the app it asks for save changes.

I'm wondering,  may be this bug is considered to be the most lucky one to keep all the way,  as it survives through all the versions of XD so  far .

This bug is reported by many times by users . 

But the bug is solid across all the updates.

Spas K.
Community Expert
Community Expert
December 10, 2020

Yeah, it's a problem that's been plaguing us for a long time, for me it happened a lot a few versions back, not so much recently. Does the Alt+Tab workaround not work? Switch to another app and back to Xd. It seems to be working for me when it happens. Also, make sure graphics drivers & Windows are up to date (I believe it only happens on Win due to the "amazing" UWP experience 🙂  ). Not sure if I can suggest anything other than that.

 

Otherwise, I really hope the team starts focusing on clearing this and other annoying bugs.
Unfortunately, we can only hope 🙂

Participant
October 12, 2020

My xd Is randomely crashing while working on It , specially when using text tool. And this is crash report after opening it. Macbookpro 15 

 

Rishabh_Tiwari
Community Manager
Community Manager
October 12, 2020

Hi Omar,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD and macOS.
  2. Is this happening on a specific file or multiple files?
  3. Please share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

Participant
October 12, 2020

Hi, Rishbh

1- Latest version of xd - Mac OS Catalina v. 10.15.6

2- Not a certain file , but it happens eventually when I type with Arabic language

 

Thanks for responding.

 

Participant
August 31, 2020

Cursor doesn't appear when I try to edit text and it crashes every time when I try to copy from text box. it happened with both my laptop and desktop. My XD is updated with latest ver. 

HARSHIKA_VERMA
Community Manager
Community Manager
August 31, 2020

Hi there,

 

Sorry to hear you're experiencing issues with XD while editing text. A few more details would be super helpful so that we can investigate and escalate it to the team.

 

  • Have you noticed any specific action triggering this behavior?
  • Is it happening with every file or with a specific file?
  • Is it happening with a specific text box or randomly with any?
  • How often do you experience this issue?
  • Please share the OS and XD version of your machine.
  • Please make sure your graphic card driver and operating system are up to date.
  • Are you using any external monitor?

 

We will try our best to help.

 

Thanks,

Harshika

Participant
September 24, 2020

Have you considered recommending people change the font being used.

 

I just came across this when using XD for the first time, similar or same issues as people having been having for months.

 

Recommending it is another provider / update / OS does not work over such a long timeframe, the one commonality appears to be that "A Font" is being used and not all are made equal.

 

I was using Poppins, will test with other font and see if problem recurrs. Recommend other do similar test and report if there are problem fonts.

 

Regards

Chris

Participant
July 20, 2020

I have been having this issue increasingly over the past few weeks.  It's increadibly annoying and I'm about ready to swap to Figma!!  I can't believe this has been around since November and still isn't fixed!!

HARSHIKA_VERMA
Community Manager
Community Manager
July 29, 2020

Hi there,

 

I am sorry for the frustration and bad experience with XD crashing. Is it possible for you to share the details asked in this post: https://community.adobe.com/t5/adobe-xd/crash-load-adobe-xd-is-crashing-while-editing-text/m-p/11304194?page=1#M33648 with me so that we can investigate the issue and escalate the issue to the team?

 

I will try my best to help.

 

Thanks,

Harshika