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Can't save if file is on a Google-sync'd drive

New Here ,
Jan 06, 2017

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Hi elainecc , I'm getting the same issue (could not save the document), but I don't think I have complex characters in my username (unless a space is a complex character?). Which username is this? The Windows or Adobe CC one?

One interesting note: I can "Save As" if I save it as a different filename from the existing file e.g.

  • I have a file abc.xd
  • "Save" or "Save As" existing file -> "Could not save the document"
  • "Save As" different filename e.g. abc1.xd -> works

Also, the document is in a local Google Drive folder. I tried saving to my Desktop and initially got the same error, but after closing and opening again it seems it might be ok if the file is not in GDrive. I'll check and edit this if there is any update.

Hey neekolaus​-

We weren't actually able to reproduce this on our side - we saved to a sync'd GDrive folder, and it worked fine. Can you let us know what the actual name of your file was?

Thanks,

-Elaine

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Can't save if file is on a Google-sync'd drive

New Here ,
Jan 06, 2017

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Hi elainecc , I'm getting the same issue (could not save the document), but I don't think I have complex characters in my username (unless a space is a complex character?). Which username is this? The Windows or Adobe CC one?

One interesting note: I can "Save As" if I save it as a different filename from the existing file e.g.

  • I have a file abc.xd
  • "Save" or "Save As" existing file -> "Could not save the document"
  • "Save As" different filename e.g. abc1.xd -> works

Also, the document is in a local Google Drive folder. I tried saving to my Desktop and initially got the same error, but after closing and opening again it seems it might be ok if the file is not in GDrive. I'll check and edit this if there is any update.

Hey neekolaus​-

We weren't actually able to reproduce this on our side - we saved to a sync'd GDrive folder, and it worked fine. Can you let us know what the actual name of your file was?

Thanks,

-Elaine

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Jan 06, 2017 1
Adobe Employee ,
Jan 06, 2017

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Hey neekolaus-

It sounds like a different issue, so I've branched your question off into a different one. We'll take a look at it to see if we can reproduce it!

-Elaine

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Jan 06, 2017 0
Adobe Employee ,
Jan 11, 2017

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Hey neekolaus​-

We weren't actually able to reproduce this on our side - we saved to a sync'd GDrive folder, and it worked fine. Can you let us know what the actual name of your file was?

Thanks,

-Elaine

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Jan 11, 2017 1
New Here ,
Mar 20, 2017

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I'm still getting this error. Even after the Mar-2017 update on Windows 10.

If the file in on a Google Drive synced folder, sometimes it works but most of the time I get the below error message. So I have to save in another folder and move the file in Google Drive synced folder.

xd-error.png

Another issue is that if I hit Ctrl+S and then lock my PC and walk off as I usually do before leaving my desk, and for the above reason it did not save, sometimes XD closes while in the PC is locked. When I come back all my unsaved work is gone. Lost 4 hours worth of work yesterday.

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Mar 20, 2017 0
Adobe Employee ,
Mar 24, 2017

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Can you check to see which version of the GDrive connector you're using? Does this happen all the time, or does it happen occasionally? And are you on a corporate intranet?

Thanks,

-Elaine

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Mar 24, 2017 0
New Here ,
Mar 26, 2017

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  • I'm using Google Drive version 1.32.4066.7445
  • Happens most of the time like 8/10 times. I checked if it happens only when the file is syncing but that is not the case.
  • No. Open Internet.

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Mar 26, 2017 0
New Here ,
Jan 16, 2018

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Why is this marked as the correct answer? It doesn't even offer a solution. This is an ongoing issue for a lot of users.

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Jan 16, 2018 3
New Here ,
Sep 11, 2017

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also for me. google sync lock the file, and I must "save As"

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Sep 11, 2017 0
New Here ,
Sep 18, 2017

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The bug is obviously very present, but notable on big files and slow connection especially. Google Drive is obviously locking file to prevent saving while it syncs. But if you do not save the file and just shut down Photoshop, it gets deleted. May be a Windows explorer error as well.

Here is a good description of the issue.

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Sep 18, 2017 1
New Here ,
Oct 10, 2017

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I had the same issue. I was able to "Pause" the desktop sync while I'm working and turn it off when I'm done. I right+click on the "Backup and Sync" icon in the bottom right tray on my PC. And select "Pause".

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Oct 10, 2017 1