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Participant
January 8, 2020
해결됨

Error 2161 while opening the document in XD.

  • January 8, 2020
  • 11 답변들
  • 18995 조회

I can no longer open my document or continue working.  This is the worst of the many crashes I've had with XD since starting my project in October.  Now, after months of hard work I cannot do anything!  Has anyone seen error 2161?  When I search google nothing comes up, which is scary!

 

<The Title was renamed by moderator>

최고의 답변: HARSHIKA_VERMA

Hi everyone, 

 

Sorry to hear that you're getting "Error 2161 while opening the document in XD". Please check the solution mentioned on this thread (https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quot-or-error-47-while-opening-the-cloud/td-p/10415491). It's a different error, however, the solutions should help you fix this problem. 

 

Thanks,

Harshika 

Merged thread

11 답변

Participant
December 30, 2024

For those who have had error 2161 recently.

 

I have files with shared assets and I ended up getting error 2161. What I did to avoid having to recreate all the work I had and still have the assets linked between the files was:

 

  1. Open Creative Cloud and download my file locally in "Your Files".

  2.  I opened the local file and it opened normally without errors.

  3.  I published this new file with the same name and with the same assets as the one in the cloud.

 

And there you have it, a message will appear asking if you want to replace your cloud file and assets, you accept and your file is replaced with a new version that works normally, you don't lose the link between files and it goes back to normal!

Participant
December 30, 2024
For those who have had error 2161 recently. 

I have files with shared assets and I ended up getting error 2161. What I did to avoid having to recreate all the work I had and still have the assets linked between the files was:

1. Open Creative Cloud and download my file locally in "Your Files".

2. I opened the local file and it opened normally without errors.

3. I published this new file with the same name and with the same assets as the one in the cloud.

And there you have it, a message will appear asking if you want to replace your cloud file and assets, you accept and your file is replaced with a new version that works normally, you don't lose the link between files and everything stays as usual. it was before.

 

Participant
December 19, 2024

Here’s the best solution for resolving Adobe XD error code 2161:

  1. Open Adobe XD Home Screen: Launch a fresh instance of the Adobe XD desktop application.
  2. Locate Your Cloud File: Navigate to the "Your Files" section in the cloud storage.
  3. Duplicate the File: Click on the three-dot icon next to the file, and select the "Duplicate" option from the menu.
  4. Access the Duplicated File: A copy of the original file will now appear in your "Your Files" section. Open this duplicated file to continue working seamlessly.
  5. Link Integrity Maintained: The best part? The duplicated file retains the same sharing URL/link as the original. This allows you to update and collaborate on the file without any disruptions or changes to the shared link.

With this quick fix, you can resolve the error while maintaining a smooth workflow!

Participant
May 26, 2021

Hello..

My file had an error 2161. All my master components are there. And the child components (different file) are linked to that corrupted file.

How to save all the connections of the components so I won't have to redo all the artboards.

Thanks!

Participant
June 7, 2021

I am having a similar issue collaborating on a cloud library file.

Adobe XD version 40.1.22.3

Creative Cloud Sync: 4.11.0.12

OS: Mac OS 11.4 Big Sur

 

Eventhough everyone is signed out of the document.  I get this message. 

 

 

 

Have tried the following steps to no avail:

- Opening from another computer

- Removing all Cache (Library > Application Support > Adobe)

- Uninstalling Adobe

- Renaming file

 

If I click on Accept Remote Changes, it goes "Reloading for 1-2 minutes", and then I get Error 2161

 

 

 

This is a Library file, which means there are other files that have components linked to it, so it's not just about recovering the file, which I can access on Creative Cloud and download. But that would mean many, many hours relinking components.

Participant
June 7, 2021

SOLVED: Reached out to Adobe Support via Chat.

 

1. Went on Creative Cloud > Your Work

2. Selected Library file with issue and clicked Duplicate button (Duplicate is not the same thing as Copy). You lose version history but can retain links through Step 3.

3. Republished Dup file and it will ask if you want to publish into the same library (Yes, Continue)

4. Go into Work File and Click on Update (99+) Components. 

 

Now file with Artboards has all links pointing to new Library file.

Inspiring
June 26, 2020

Well, every week Adobe XD surprises me with a different error. This time is 2161. Serious, I'm tired of Adobe XD, and thinking to change to FIGMA or ask my company to buy a Mac to use Sketch, wich everybody know is the best software for UI. I'm starting to hate Adobe XD! Now I have to donwload a previous version of my file wich suddenly is corrupted in the cloud (I don't know why WTF - I was just working on it and noticed that it wasn't saving or rollbacking my actions). But the boring thing is that I have to generate a different link for my client/team/developers - can you imagine changing the prototype from time to time? It seems is not a professional software!

Participant
April 3, 2020

I was not able to copy/paste any of the parts into a new document as the warning message prevents me from taking any actions.

 

In my case, the only way I was able to recover my file was to log into my Creative Cloud Web from the CC Desktop App (via dropdown under Cloud Icon in top right).

 

Once there, navigating to my Cloud Documents allowed me to download the file and it was successful in opening on my local drive. It's better for me to only have to create a new share link and re-invite members to a new cloud file than copy/paste any customized linked assets.

HARSHIKA_VERMA
Community Manager
Community Manager
April 4, 2020

Thank you for sharing the solution that worked for you. It will definitely help our customers in resolving their issues. Please feel free to reach out to us in the future for any query related to XD. We'd be happy to help.

 

Thanks,

Harshika

 

Happy Weekend!.

Participating Frequently
February 29, 2020

I have the same error and i downloaded the file from Assets (After waiting for long to finish download in progress).
But my issue is a bit different, before the error there's artboards that gone (I didn't delete them which is wierd).

I need to copy paste these artboards from previous version in the cloud but i can't download specific version of the file from Assets.

Please help me, this work is very important and the deadline is too close >_< 

Participating Frequently
March 2, 2020

The Problem is Sloved after clicking "check for updates" from Adobe Creative Cloud Desktop.
After clicking on it, Adobe XD start updating and the error is gone when i open the document file.

Participating Frequently
February 29, 2020

Hi
I have very important project and it shows error 2161 when i open it.
Before this error, i saw that some artboards are missing but i didn't delete them.

Although i can copy the artboards from previous versions but my biggest problem is opening the file right now.

I tried to download the file from Adobe Assets but it says that the download in progress but it's not, there's no download when i click the download button.

Also i tried this soultion but didn't help.
https://community.adobe.com/t5/adobe-xd/crash-load-error-2161-while-opening-the-document-in-xd/td-p/10895985?page=1

Please help me, I must finish my work in the project in these days.

Ares Hovhannesyan
Community Expert
Community Expert
February 29, 2020

Can you share a file?

Participating Frequently
February 29, 2020

This is a cloud document, you mean the link in assets?
This is a screenshot of the error, i can't do anything in the file other than close it!

Syukri Gazali
Participating Frequently
February 26, 2020

My 3 month work its gone, and it have a tight deadline.

This cloud document got error 2161, my file cannot open.

I TRUST adobe cloud thats why i not back up the xd file for offline.

 

I have trying open cloud file in different computer and trying hundred times but its still got same error.

 

This is the error:

Something went wrong

Close and reopen the document to continue working.

(Error 2161)

 

Somebody please save my career...

HARSHIKA_VERMA
Community Manager
Community Manager
February 26, 2020

Hi there,

 

We understand it could be frustrating for you. We would feel the same in your situation. We will try our best to help. We would request you to please try the solutions mentioned in this post: https://community.adobe.com/t5/adobe-xd/crash-load-error-2161-while-opening-the-document-in-xd/td-p/10895985?page=1

 

Let us know if that helps.

 

Thanks,

Harshika

Participant
February 13, 2020

Hello. With my team we work on Adobe Xd with the co-creation mode. We are 4, but we systematically encounter connection problems. When one of us connects to an online document, the entire team is ejected (error 2162). Do you know what this is due to?
We enabled co-editing feature, it is happening with all the files. And all my team is working with the last version of Xd. We do have a good internet connection.

Thank you.

 

<The Title was renamed by moderator>

fsTMk
Inspiring
January 8, 2020

Actual

An error "Trying to reconnect" keeps appears to sugegst "Save as" or "Close Document" even after closing / create a new file in cloud / rollback to previous file version which had worked properly.

 

Note

Network connection and Adobe Creative Cloud setting have been working fine; This is based on the behavior with Photoshop or other Adobe apps using Adobe Creative Cloud. 

 

Finding

The text color of this error message shows in White although Dark Mode has not beeen selected or any OS relating setup seems not to be affected.

 

Screenshot

Reference

The following error is a referential similar error message suggesting "Save As...", but the available options are different from the error message above.

HARSHIKA_VERMA
Community Manager
Community Manager
January 8, 2020

Hi there,

 

We are sorry to hear you are having trouble using Adobe XD. We would like to know a few more details like-

 

  • Are you working on enterprise network?
  • What is the OS & XD version of your machine?
  • Does it happen after enabling the coediting feature?

 

We will try our best to help.

 

Thanks,

Harshika