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[Extensibility]-Error installing plugin in XD.

Community Beginner ,
Jan 10, 2020

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Hello,

 

Every time I try to install any plugin it gives error.

 

Screen Shot 2020-01-10 at 11.50.38.png

 

Already tried to reinstall XD, followed the tutorial to resolve permission, already tried everything ... The error always persists. Any suggestion?   

 

<The Title was renamed by moderator>

Correct answer by guismeloo | Community Beginner

Hello, thanks for the reply!

 

It`s work now!

 

I created the plugin folder and now it works!

 

I believe the bug was that I have 2 Adobe XD folders in the path.

An

~/Library/Application\ Support/Adobe.XD

~/Library/Application\ Support/Adobe/Adobe XD

 

The right thing was to create in Adobe/Adobe XD

 

Thank you!

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Crash on mac, Plug-ins

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[Extensibility]-Error installing plugin in XD.

Community Beginner ,
Jan 10, 2020

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Hello,

 

Every time I try to install any plugin it gives error.

 

Screen Shot 2020-01-10 at 11.50.38.png

 

Already tried to reinstall XD, followed the tutorial to resolve permission, already tried everything ... The error always persists. Any suggestion?   

 

<The Title was renamed by moderator>

Correct answer by guismeloo | Community Beginner

Hello, thanks for the reply!

 

It`s work now!

 

I created the plugin folder and now it works!

 

I believe the bug was that I have 2 Adobe XD folders in the path.

An

~/Library/Application\ Support/Adobe.XD

~/Library/Application\ Support/Adobe/Adobe XD

 

The right thing was to create in Adobe/Adobe XD

 

Thank you!

TOPICS
Crash on mac, Plug-ins

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Jan 10, 2020 0
New Here ,
Oct 25, 2018

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Hi,

I can not install any plugin on Adobe XD for macOS, I receive the following error in all the plugins that I try:

Screenshot 2018-10-25 at 09.47.05.png

Anyone having te same issue?

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Oct 25, 2018 0
Adobe Employee ,
Oct 25, 2018

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You might be having a problem with being able to write to the folder. Here are some steps that might get you unblocked:

  1. In finder go to /Users/<username>/Library/Application Support/
    If you can’t see Library folder because it’s hidden, from the Finder menu, select the “Go” menu and choose “Home”, or select <username> from favorites in Finder than select “view” and choose “Show View Options”, check “Show Library Folder” option form view options, now you should be able to see the Library folder in finder under <username>/LibrarySelect “Adobe” folder, then choose File > Get Info.
  2. Click the lock icon to unlock it, then enter an administrator name and password.
  3. Select your <username> from “Sharing & Permissions” and change the privilege to “Read & Write” if privilege is already set to “Read & Write” proceed on to the next step
  4. Click the Action (gear icon) pop-up menu , then choose “Apply to enclosed items.”
  5. You can close the “Info” window after process is over

Let us know if this fixes it!

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Oct 25, 2018 2
New Here ,
Oct 25, 2018

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Thank you, it solved the problem.

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Oct 25, 2018 0
Explorer ,
Nov 26, 2018

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I tried these steps and I cannot install any plugins. I just get the red triangle of doom. Any other advice?

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Nov 26, 2018 0
New Here ,
Feb 06, 2019

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Me too... I just get an error in the bottom..!

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Feb 06, 2019 0
Adobe Employee ,
Feb 07, 2019

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Are you seeing this issue with all plug-ins or just some?

Thanks,

Preran

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Feb 07, 2019 0
New Here ,
Feb 07, 2019

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All plugins..! I had two help desk personnel take control of my machine and try to fix it but in vain.

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Feb 07, 2019 0
New Here ,
Mar 05, 2019

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Yeah me too. I tried the permissions stuff on my Adobe folder but I am still getting the red bar error when I try to install plugins.

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Mar 05, 2019 0
Adobe Employee ,
Mar 07, 2019

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Can you send me your case number and the URL of this post over a private message? I want to check if there was anything special about your case. To send a private message, click my picture and use the Message button.

Thanks,

Preran

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Mar 07, 2019 0
New Here ,
Mar 07, 2019

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Adobe is apparently capturing my log. I am sorry I do no know what my case

number is. My case is solved..!

Thank you & Regards,

Prameela Jeppu

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Mar 07, 2019 0
New Here ,
Jun 04, 2019

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I followed this process before installing the plugin but the error message is showing "Problem installing the plugin. See help center for solution" in Mac (10.14.04 version)

  • In finder go to /Users/<username>/Library/Application Support/
    If you can’t see Library folder because it’s hidden, from the Finder menu, select the “Go” menu and choose “Home”, or select <username> from favorites in Finder than select “view” and choose “Show View Options”, check “Show Library Folder” option form view options, now you should be able to see the Library folder in finder under <username>/LibrarySelect “Adobe” folder, then choose File > Get Info.
  • Click the lock icon to unlock it, then enter an administrator name and password.
  • Select your <username> from “Sharing & Permissions” and change the privilege to “Read & Write” if privilege is already set to “Read & Write” proceed on to the next step
  • Click the Action (gear icon) pop-up menu , then choose “Apply to enclosed items.”
  • You can close the “Info” window after process is over

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Jun 04, 2019 0
Adobe Employee ,
Jun 04, 2019

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Thank you for taking care of the initial troubleshooting and your observations. Before I pass you on to tech support, can you try solutions in this document Issues installing XD plugins​ that aren't covered in your initial troubleshooting procedure and let us know if you need more assistance?

Thanks,

Preran

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Jun 04, 2019 0
New Here ,
Dec 15, 2019

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hello everyone, I just got adobe XD and I’m having trouble installing plugins! I keep getting this error message “extraction failed”. I’m using a windows OS. Please help!

 

<The Title was renamed by moderator>

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Dec 15, 2019 0
Adobe Community Professional ,
Dec 15, 2019

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Can you let us know the OS and XD versions you're using.
Also have you tried to uninstall and reinstall XD

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Dec 15, 2019 1
Adobe Employee ,
Dec 16, 2019

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Hi Monty,

 

Sorry to hear you are having trouble installing plugins in Adobe XD. Please let us know if you're still experiencing the issue or it has been fixed. If yes, please share the information asked by Sjaani.

 

We will try our best to help.

 

Thanks,

Harshika

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Dec 16, 2019 0
New Here ,
Dec 31, 2019

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Every plugin I try to install gives me a "Plugin installation failed message". Not sure how to fix this. I don't think it's a permissions issue because I followed suggestions from the "Help Center" and my Adobe folders were not locked. If there are any steps I can add to help debug this issue, please let me know!

 

Screen Shot 2019-12-31 at 12.40.52 PM.png

 

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Dec 31, 2019 0
New Here ,
Dec 31, 2019

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After a couple of attempts I got this working. The solution for this is the solution posted here : https://community.adobe.com/t5/adobe-xd/can-t-install-any-plugin-on-adobe-xd-for-macos/td-p/10181003

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Dec 31, 2019 1
Adobe Employee ,
Jan 10, 2020

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Hi Guismeloo,

 

We are sorry to hear you are having trouble installing XD plugins & thank you for trying the initial troubleshooting steps. We would request you to please try the following steps:

 

  • Please try to sign out of Creative Cloud and XD & sign back in.
  • Try switching to a different network and let us know if that helps.
  • Creating the plug-in folder manually within the XD config folder.
  • If that doesn't help, please try creating a new user account & share results with us.

 

We will try our best to help.

 

Thanks,

Harshika

 

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Jan 10, 2020 0
Community Beginner ,
Jan 11, 2020

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Hello, thanks for the reply!

 

It`s work now!

 

I created the plugin folder and now it works!

 

I believe the bug was that I have 2 Adobe XD folders in the path.

An

~/Library/Application\ Support/Adobe.XD

~/Library/Application\ Support/Adobe/Adobe XD

 

The right thing was to create in Adobe/Adobe XD

 

Thank you!

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Jan 11, 2020 0
Adobe Employee ,
Jan 13, 2020

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Glad to hear you are back on track & thank for sharing the solution that worked for you. Please feel free to reach out to us in the future for any query related to Adobe XD. We would be happy to help.

 

Thanks,

Harshika

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Jan 13, 2020 0
New Here ,
Oct 29, 2020

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How did you solve this? Please help

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Oct 29, 2020 0
New Here ,
Nov 06, 2020

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I have same problem but I have Windows 10

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Nov 06, 2020 0
Explorer ,
Nov 23, 2020

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.

"The right thing was to create in Adobe/Adobe XD" (i.e. ~/Library/Application\ Support/Adobe/Adobe XD)

 

i deleted this directory:

~/Library/Application\ Support/Adobe.XD

 

but then every time i launch xd, the deleted directory gets recreated. the error would persist.

 

this sounds like a bug and will perpetuate this error message until xd points to the correct directory?

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Nov 23, 2020 0
Community Beginner ,
Jan 28, 2020

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plugin installation failed (code errno5) adobe xd.JPG

 

Whenever I tried downloading a plugin called - Rename it, this error throughs - "plugin installation failed (code errno5) adobe xd".

 

I have tried uninstalling and installing adobe xd but no result, same error. I use Windows laptop

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Jan 28, 2020 0
Adobe Employee ,
Jan 28, 2020

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Hi Aditya,

 

We are sorry to hear you are having trouble installing plugins in XD. We would like to know if it's happening while installing "Rename it"plugin or it's happening with all the plugins. We would suggest trying the steps mentioned in this post: https://community.adobe.com/t5/adobe-xd/extensibility-error-installing-plugin-in-xd/td-p/10848199 

 

Let us know if that helps. We will try our best to help.

 

Thanks,

Harshika

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Jan 28, 2020 0
Community Beginner ,
Jan 28, 2020

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It happens for "Rename it " and "Undraw" and few others. and the link you have shared above is for Mac OS, but I use windows. That link will not help me.

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Jan 28, 2020 0
Adobe Employee ,
Jan 31, 2020

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Sorry to hear that, Aditya. Would you mind sharing the OS and XD version of your machine? Please try the solution mentioned in this article: https://helpx.adobe.com/in/xd/kb/issues-installing-xd-plugins.html

 

Let us know if that helps.

 

Thanks,

Harshika

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Jan 31, 2020 0
New Here ,
Feb 06, 2020

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.

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Feb 06, 2020 0
Community Beginner ,
Feb 06, 2020

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Version 26.022 and I Use the Windows system.

Again you are sharing a solution for MacOS not for windows system. Please fix or give me a solution. 

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Feb 06, 2020 1
New Here ,
Jun 02, 2020

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Hey,

Did you get any solution regarding the Code:errno:5 ? Since all i can see is how to fix it in Mac OS and not in Windows OS ! It is really annoying now !

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Jun 02, 2020 0
New Here ,
Jun 02, 2020

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Hey,

Could you please send a solution for Windows OS and not Mac OS , everywhere I see is how to fix it in Mac OS ONLY ! I have tried reinstalling it but the issue is still occuring !

Please resolve it as soon as you can !

 

Thanks

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Jun 02, 2020 0
New Here ,
Jul 28, 2020

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Hey,

I had big problems too, with Windows and I resolve it!!!!

1º Disable your Antivirus

2º Close all programs Adobe in task manager.

3º  Press Windows+R key  and write %temp% and enter

4º Clear your temp folder files, everything!

5º Now open Adobe Xd and install the plugin

 

I hope this help yours 😉

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Jul 28, 2020 0
New Here ,
Sep 22, 2020

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Hey,

 

I had the same issue in Mac OS and tried the steps given and it worked.

I disabled antivirus (Sophos what I use).

Thanks for your help.

 

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Sep 22, 2020 1