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Rene Andritsch
Community Expert
Rene AndritschCommunity Expert
Community Expert
February 10, 2021
Answered

Newest Beta build 18.0.0.21 won’t start (macOS 10.15.7)

  • February 10, 2021
  • 1 reply
  • 2650 views

The newest BETA build 18.0.0.21 does not launch on my system. It is just hanging and also creates a crash report. Please find the report attached.

Sytem specs: 

MacBook Pro (15 Inch, 2018)
2,9 GHz Intel Core i9
32 GB 2400 MHz DDR4
Radeon Pro 560X 4096 MB
Intel UHD Graphics 630 1536 MB
MacOS Catalina 10.15.7

This topic has been closed for replies.
Correct answer Jeff Almasol

@Jeff Almasol, I sent a private message to the e-mail address associated with this posting persona. Again with analysis data and a detailed description what happened. Yes AE responded after 10 minutes of hanging. All the best, René


@Rene Andritsch Ae Beta build 18.0.0.30 is now available in the Creative Cloud desktop app -- if you don't see it, choose Help > Check for Updates to refresh the apps list. Can you see if that resolves this issue? Thanks.

1 reply

Rene Andritsch
Community Expert
Rene AndritschCommunity ExpertAuthor
Community Expert
February 10, 2021

There is a relationship to Jeff’s tip for getting the previous build’s problem with the UI language. I renamed the folder back to “17” and then build 18.0.0.21 launches. The UI language is also ok with this build.

 

Tim Kurkoski
Adobe Employee
Tim Kurkoski
Adobe Employee
February 10, 2021

Thanks for reporting, Rene. I assume that this is the same issue that @Jeff Almasol has already reported (unless he tells me otherwise).

Jeff Almasol
Adobe Employee
Jeff Almasol
Adobe Employee
February 11, 2021

Hmm, I'm not able to repro the crash in Ae Beta 18.0.0.21 on my macOS 11.2 machine English with Russian set as the "Default install language" in the Creative Cloud desktop app -- I get the following message on startup, and the app launches in English:

And get the same results if I try to install the earlier Ae Beta 17.7.0.40 build.

I'm not seeing a crash so far.

 

@Rene Andritsch Are you seeing that message on startup, or is it crashing even before the main Ae app window or the Ae splash screen appears? Also, if you went back and installed Ae Beta 17.7 (in the Creative Cloud desktop app, click the "..." next to After Effects (Beta), then choose Other versions, to select 17.7), does it work? i.e., no crash, and the app launches in English?

 

If you are seeing a crash, and you are given the opportunity to enter some text about the crash, if you could add some unique text like "AeBeta18_EnUI_RuOS" then we can try to find the crash report on our side to see if we can diagnose further.

 

Also, if you uninstall the Ae Beta, then reinstall Ae Beta 18.0, does the crash still occur? And when you do install Ae Beta 18.0, what are the names of the subfolders within the Computer > Macintosh HD (or your named drive) > Library > Application Support > Adobe > After Effects (Beta) folder?


Thanks.

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