• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
5

After Effects 22.4 crashing with Cinema 4D 3D renderer

Community Beginner ,
Sep 28, 2022 Sep 28, 2022

Copy link to clipboard

Copied

After Effects crashes all the time when choosing Cinema 4D renderer for extruding and animating shapes, I have tried reinstalling, clearing preferences and importing the .AEP in a new project or restarting from scratch without success.

After Effects 22.4
MacBook Pro M1 Max 64 GB Memory
Monterey 12.4

Thanks in advance!
Bug Fixed
TOPICS
Troubleshooting

Views

974

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 18, 2022 Oct 18, 2022

Hi all,

This issue has been fixed in After Effects 2023 (version 23.0) which is now available in the Creative Cloud app. You should no longer experience a crash when using the C4D renderer inside After Effects on M1 Macs.

 

Thanks again for reporting this issue,

- John, After Effects Engineering Team

Status Fixed

Votes

Translate

Translate
12 Comments
Adobe Employee ,
Sep 28, 2022 Sep 28, 2022

Copy link to clipboard

Copied

Hi Omar,
Thank you for reporting this issue. I'm sorry to hear that you are experiencing this crash. If possible, please provide a bit more information about the project and how you are encountering the crash:

1. Does the crash occur in any project when you enable the C4D Renderer, or only in one project?
2. Do you have a separate standalone version of C4D installed?
3. Does the project use any third-party plug-ins?
4. When AE crashes, have you submitted a crash report?

If the issue is only with a specific AE project file, it would be great if we could take a look at the file. Please let us know if that would be possible.

Thanks again for reporting this issue,
- John, After Effects Engineering Team

Votes

Translate

Translate

Report

Report
Community Beginner ,
Sep 28, 2022 Sep 28, 2022

Copy link to clipboard

Copied

Hi John,

Thank you for your reply. A crash occurs in any project after enabling the C4D renderer even without third party plug-ins in the composition. I only have the C4D version installed by After Effects with the Lite licence. I am regularly submitting the crash reports to Adobe.

After doing some additional tests this morning, it seems the problem is only present when running the native Apple Silicon version of After Effects. When forcing the application to run in Rosetta, it runs slower but it feels stable without crashing while working with the C4D renderer.

I don't know if this is a known issue of the current version when running natively on Apple Silicon or there could be a workaround for fixing it. Please let me know your thoughts if possible.

Thanks!

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Sep 28, 2022 Sep 28, 2022

Copy link to clipboard

Copied

Hi Omar,

Thanks very much for that additional information! I was able to reproduce the same crash on an M1 MacBook Pro and have opened a ticket for our team and Maxon to investigate further.

I'm glad to hear that using Rosetta avoids the crash. That may be helpful for our investigation into this issue. We will update this ticket as we learn or if a fix becomes available.

Thanks again,
- John, After Effects Engineering Team

Votes

Translate

Translate

Report

Report
Engaged ,
Sep 28, 2022 Sep 28, 2022

Copy link to clipboard

Copied

This is happening to me too. Constantly. It does not crash in projects using the Classic renderer. It has crashed over 50 times. It seems to occur during caching of frames. Whenever idle frame caching happens (Preferences>Preview>Cache Idle Frames), it crashes. Sometimes it does it with RAM Preview. But it does it without fail.

I am not using plugins. It does not happen in Classic 3D comps. It does allow me to save before the program crashes. I've sent a crash report nearly every time (someone is probably tired of reading them).

I'm on a macbook pro m1 max with 64GB RAM. I've tried cleaning the cache and cache database. I've tried switching them to a separate SSD from my system. I've tried raising the amount of Texture Memory allowed. I've tried raising the amount of disk space used for Cache Files to 150GB. I'm running out of things to try.

I'm working in a 4K comp at 24fps in a 16-bit project.

I'd also be happy to share the project file.

Votes

Translate

Translate

Report

Report
Engaged ,
Sep 28, 2022 Sep 28, 2022

Copy link to clipboard

Copied

I upgraded to 22.5.0. This did NOT fix the problem.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Sep 28, 2022 Sep 28, 2022

Copy link to clipboard

Copied

Hi John,

Thank you for your reply, I also have After Effects (Apple Silicon) crashing when working with Cinema 4D Lite files linked in composition. Crashes are less frequent than extruding shapes directly inside the application, but maybe it can give you additional information about the current stability issues between After Effects and Cinema 4D.

Thanks!

Votes

Translate

Translate

Report

Report
Community Beginner ,
Sep 28, 2022 Sep 28, 2022

Copy link to clipboard

Copied

I have the same setup: M1 Max 64 GB Memory, Monterey 12.6 and it happens to me too. Constantly crashing when using the C4D renderer. It's awful! And I needed that extrude option because I have 3D shapes that needed bevelled edges.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Oct 18, 2022 Oct 18, 2022

Copy link to clipboard

Copied

Hi all,

This issue has been fixed in After Effects 2023 (version 23.0) which is now available in the Creative Cloud app. You should no longer experience a crash when using the C4D renderer inside After Effects on M1 Macs.

 

Thanks again for reporting this issue,

- John, After Effects Engineering Team

Status Fixed

Votes

Translate

Translate

Report

Report
New Here ,
Dec 12, 2022 Dec 12, 2022

Copy link to clipboard

Copied

Hi John,

unfortunate the problem doesn't seem so be fixed.
I'm using Version 23.0 on an M1 32GB (Monterey 12.5.1) and the crashes still occure every few minutes when using 3D extruded layers.

Thanks in advance!

Votes

Translate

Translate

Report

Report
New Here ,
Apr 24, 2023 Apr 24, 2023

Copy link to clipboard

Copied

I'm facing the same issue. I am using Windows 10. Please help!

Votes

Translate

Translate

Report

Report
New Here ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

Its 2024 now and i am experiencing the same issue, i updated to after effects latest version 24 and it crashes whenever I load any project that has cinema4d renderer enabled

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 24, 2024 May 24, 2024

Copy link to clipboard

Copied

LATEST

This crash has reared it's ugly head again in 2024.4.1

Anyhing I'm doing wring here?

 

Mac OS 14.3

3.2 GHz 16-Core Intel Xeon W

AMD Radeon PRO W6800X 32 GB

192 GB 2933 MHz DDR4

2TB HD

 

Video of the crash:

https://vimeo.com/950022284?share=copy 

 

Screenshot 2024-05-24 at 12.00.33 PM.png

 

Votes

Translate

Translate

Report

Report