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Sander_Van de Putte1337
New Participant
May 26, 2025

After Effects warning: std::exception - After Effects keeps crashing

  • May 26, 2025
  • 7 replies
  • 2936 views

Everytime i start up After Effects now, both messages below show up. I already tried to reinstall, install older versions, restart my computer, gave AE full disk access, and other tricks from other people online... nothing works.

If someone from Adobe could get on this, that would be real helpful, because the program is a BIG part of my job...

    7 replies

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    DOTX4040
    New Participant
    July 16, 2025

    Hello sir,

    After Effects warning: std::exception
    showed up on my screen after i downloaded an Adobe font called 'Novel Display'. My screen is frozen and I cant even shut down my laptop. How do you fix this??

    I have a macbook M4 chip

    macOs Sequoia 15.1

      3
      37675093cni3
      Participating Frequently
      July 3, 2025

      こんにちは

       

      同じような状態になり、フォントを消せば直るということで作業しましたが、簡単には直りませんでした。

      色々とやってみた結果、全てのバリアブルフォントを消したところ起動できるようになりました。

      また長年アップデートしてきたため、過去ログが大量に溜まっていたことを発見したので、Adobe製品を完全削除（アンインストール＋細かいadobeと名前がついているデータ全て）をしたので、気分もスッキリしました。

      こちらは影響があるかは不明です。

       

      フォント消すのが第一だと思います。

      AdobeやGoogleだけではなく、別で入れたフォントも全てが対象です。

      A
      Ahmet_A?ur2359
      New Participant
      July 3, 2025

      It seems that the After Effects program is suffering from more problems in the current period. I do not know why, perhaps from the latest updates or because of artificial intelligence. All you have to do is delete all Adobe programs, then delete Creative Cloud, then re-download Creative Cloud and download Adobe programs, and the problem will end.

      O
      Odilon_Aouatah
      New Participant
      June 24, 2025

      Hi Sébastien!
      I'm having the same problem with After Effects. Since I updated my Mac to the latest version, every time I launch After Effects, it displays an error message saying "After Effects (warning): std::exception." I followed your advice about deleting the fonts, but it didn't work. I also tried checking the permissions, but that didn't change anything. It's been a month now, and I still can't find a solution...

        Sébastien Périer17107209
        Community Manager
        Sébastien Périer17107209Community Manager
        Community Manager
        June 3, 2025

        Hi @Sander_Van de Putte1337 ,

        I'm Sébastien from the After Effects. I am sorry you are running into this issue. I have experienced the same problem recently, and was able to resolve it by deinstalling the fonts installed through Creative Cloud. 

        I am currently investigating this issue, and would be greatly helped if you could share a few informations with me. 
        What MacOS version you have. In Creative Cloud application, go to your font tab (the F button on the top right of the app), and tell me which fonts are installed for you. 

        You can share this information privately through a DM on the forum if needs be.

        Hope this will help resolve your issue,

        Sébastien Périer
        After Effects Engineering

        nishu_kush
        Community Manager
        nishu_kushCommunity Manager
        Community Manager
        May 26, 2025

        Sorry to hear about the crash, Sander.

        What are your system specifications (CPU, GPU, RAM, OS version)? Have you installed a new program or a new font recently? Can you try the steps in the following article and see if that brings any change:https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html

        Looking forward to your response.


        Thanks,
        Nishu

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