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After Effects warning: std::exception - After Effects keeps crashing

New Here ,
May 26, 2025 May 26, 2025

Everytime i start up After Effects now, both messages below show up. I already tried to reinstall, install older versions, restart my computer, gave AE full disk access, and other tricks from other people online... nothing works.

If someone from Adobe could get on this, that would be real helpful, because the program is a BIG part of my job...

Bug Unresolved
TOPICS
Crash , Troubleshooting
303
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2 Comments
Adobe Employee ,
May 26, 2025 May 26, 2025

Sorry to hear about the crash, Sander.

What are your system specifications (CPU, GPU, RAM, OS version)? Have you installed a new program or a new font recently? Can you try the steps in the following article and see if that brings any change:https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html

Looking forward to your response.


Thanks,
Nishu

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Adobe Employee ,
Jun 03, 2025 Jun 03, 2025
LATEST

Hi @Sander_Van de Putte1337 ,

I'm Sébastien from the After Effects. I am sorry you are running into this issue. I have experienced the same problem recently, and was able to resolve it by deinstalling the fonts installed through Creative Cloud. 

I am currently investigating this issue, and would be greatly helped if you could share a few informations with me. 
What MacOS version you have. In Creative Cloud application, go to your font tab (the F button on the top right of the app), and tell me which fonts are installed for you. 

You can share this information privately through a DM on the forum if needs be.

Hope this will help resolve your issue,

Sébastien Périer
After Effects Engineering

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