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Participant
June 6, 2025

Crashed on my After Effects when I try to open it

  • June 6, 2025
  • 5 replies
  • 288 views

Yesterday, I was editing on my laptop. And the next day, after I opened the after effect, this is happened. Can someone help me to solve this?

 

My laptop using Windows, NVIDIA GTX1650, RAM 16, Ryzen 5 4600. Thank you

5 replies

tik_5366Author
Participant
June 10, 2025

Hello, I tried after effect beta version and I can open it. 

I already removed my preferences, uninstall and re-install. But still not working. 

David.Arbor
Community Manager
Community Manager
June 9, 2025

Hi @tik_5366 , sorry to hear you're crashing. A few questions:

 

  1. Is the email address you use for this forum account the same one you use for your Creative Cloud account? I see that you submitted a crash report, but nothing is showing up under the email you're using for this account. If you use a different email, could you please DM it to me?
  2. Have you tried reinstalling After Effects? When uninstalling, choose the option to remove your preferences.
  3. As a test, are you able to install and launch the AE Public Beta from the Creative Cloud app? This is a separate version of AE that gets installed from the "release" version. If reinstalling the release version of AE doesn't work, but the public beta does, this will give us a little more information.

 

Thanks,
- David, After Effects Engineering Team

tik_5366Author
Participant
June 8, 2025
tik_5366Author
Participant
June 8, 2025

So the problem is when I tried to open the After Effect, the problem happened like the picture I sent.

 

The after effect version number is the latest one

 

My os is windows

 

If it's still unclear. I drop the video of what happened on on this reply

 

https://youtu.be/-UNBjpMfwQA

 

Kevin J. Monahan Jr.
Community Manager
Community Manager
June 6, 2025

Hi,

Please give the team more info. See: How do I write a bug report? Sorry for the frustration.

 

Thanks,

Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio