How to Report a Problem

If you're experiencing a problem with After Effects, we want to hear from you! We'd also like to know if you've found errors or omissions in our documentation.

The most critical information in a problem report is how to reproduce the issue. It is challenging for us to address a problem we cannot replicate. Please provide detailed steps for us to follow to observe the problem you're encountering.

Use the template below to provide us with information: 

• Issue - A short description of the problem. 
• Steps to reproduce - A numbered list of the exact steps needed to reproduce the problem. 
• Expected result - What should happen after completing the last step.
• Actual result -  What actually occurred after the previous step
• Screen recording – If you think it might be helpful, include a recording of your screen, showing the issue.   
• Adobe After Effects version - FAQ: How to find the exact version of After Effects you're using?
• Operating system - Specify Windows or macOS, along with the version
• GPU driver version (Windows only) - If you're on Windows, please let us know what version of the video card (GPU) driver you are using. 
• Video format - If your issue is related to video playback or export, please let us know what format the video is in. Ideally, share with us a sample video.
• Comparative information helps us understand more about when the issue occurs: 
  • Does it affect all projects or only some projects? 
  • Does it affect new projects? 
  • When did the problem begin?
• Optional but useful: Upload project files, screenshots, or screen recordings that demonstrate the issue.

To report a bug Click Here or go to the After Effects community board and click Create a post on the top right and select Report a Bug.

Why do problem reports have upvotes?

We use the upvote feature to understand how many users are affected by a specific problem. Please upvote a problem only if you have experienced it yourself to ensure the upvote count accurately reflects the community's experiences.

Thank you for taking the time to report a problem – your input is invaluable to us!