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SteveKirby
SteveKirby
Known Participant
December 19, 2022

Hide After Effects failing on Mac OS Ventura

  • December 19, 2022
  • 85 replies
  • 10105 views

I've been seeing issues with Cmd-H ever since upgrading to Ventura, but unlike the Save As… dialog cursor bug, I haven't seen this one mentioned elsewhere. AE often fails to hide when I use Cmd-H. The UI focus shifts to the Finder, but the AE window remains visible. If I minimize AE, undocked panels remain visible and cause issues. Using the menu command After Effects > Hide After Effects seems to work more consistently than the keyboard shortcut, though that may be coincidence. The problem as a whole is intermittent, not constant, so it's hard to test and provide specific detailed descriptions.

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    85 replies

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    F
    Formatik Mediaontwerp
    Inspiring
    September 19, 2023

    Alas.. im now on AE 24 and its still not hiding. It is so incredibly annoying and impeeding workflow.

      J
      Community Manager
      jenkmeister17177426Community Manager
      Jenkmeister
      August 28, 2023

      @Pedro Downunder It's fixed in MacOS 14 Beta 6, or in the current AE Beta release. 

      Pedro Downunder
      Pedro Downunder
      Known Participant
      August 27, 2023

      I do not understand why the issue of not being able to hide After Effects 2023 on OS has not been fixed by either Adobe or Apple. This error has been around since 2022. Truly, if it is not one thing it is another. How long did it take Adobe to remove their irriatating red dot that signalled AE had finished a render: two years?

      M
      markoconnell
      Known Participant
      August 23, 2023

      Hooray.

      J
      Community Manager
      jenkmeister17177426Community Manager
      Jenkmeister
      August 22, 2023

      Apple has informed us that a fix for this issue at the OS level has been made in MacOS 14 Beta 6 that should work with existing releases of AE. With that fix and the alternative workaround AE has implemented, users using AE 24.0 on any supported OS version or users using a supported version of AE on MacOS 14 should have the Hide App functionality restored. 

        J
        Community Manager
        jenkmeister17177426Community Manager
        Jenkmeister
        August 16, 2023

        There is a fix available now in AE Beta builds (available on CCD in the Betas section). If this problem has been plauging you, please try out the beta and see if the issue is fixed. Thank, Sean.

        G
        greg vannoy
        Known Participant
        July 31, 2023

        The few of these semi-detailed "explanations" that trickle out of Adobe ring hollow when this type of thing NEVER used to happen in the old days. And what I mean by "old days" were the days when we paid for our software programs outright, before this wretched monthly subscription model became the norm. We pay a premium for this software and for such a simple bug to persist for this length of time is just bad business. Nothing less. I'm disgusted with Adobe but I'm so invested in this product's toolset I feel chained down, with no power to demand better treatment but my tiny, little voice. Adobe knows it. Their inaction speaks louder than any words.

        J
        Community Manager
        jenkmeister17177426Community Manager
        Jenkmeister
        July 31, 2023

        There may be other apps out there that run into it, but yes, AE is certainly calling some OS level APIs that the underlying implementation from Apple changed unexpectedly. If you use the AE beta builds, the build (likely 24.0x14) that we release later today has a change in it that implements the workaround from Apple and it appears to improve the hide app situation. 

        djs3761
        djs3761
        Participant
        July 29, 2023

        It does make sense that this is something happening at the OS level, but this ONLY happens with After Effects, nothing else in the system. 

          J
          Community Manager
          jenkmeister17177426Community Manager
          Jenkmeister
          July 25, 2023

          Update: Apple have confirmed the increase of this occuring is due to a bug in the OS, broken between MacOS 12 and MacOS 13, related to the work they did with Stage Manager. Apple are currently testing a fix internally for MacOS 14. They have also given us some guidance on how we may be able workaround the bug giving some hope that a future version of AE will not have this problem on MacOS 13. 

           

          Once the fix from Apple is available on MacOS 14 betas, and/or we can implement the workaround, we will follow up with more information.

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