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niklas.alden
Participant
February 12, 2018
Answered

AE CC 2018 ridiculously slow

  • February 12, 2018
  • 71 replies
  • 65285 views

Seriously, what is wrong with AE CC 2018!?

I'm on an absolute beast of a workstation, a HP Z840 with 128 GB RAM, dual Titan X:s and so forth, but I can't even preview a simple text animation!

It takes forever to preview, and playback tops out at about 10 fps... I've got nothing in the timeline but animated text, no other graphics, no video, nothing.

And it's not only the preview that's messed up, the entire interface is laggy, when I move the cursor in the timeline sometimes it takes like a second for it to catch up.

Everything I try to do, import a file, keyframe an object, add an effect to something, and so on, takes forever.

I've done restarts, checked nvidia drivers, purged all memory and disk cache, cleaned database an cache, everything you could ever think of, but it's still painfully slow.

I never had these problems in cc 2017, it ran like a dream.

I'm at a point where it is virtually imposible to work, and it's making me a bit frustrated to say the least.

Don't tell me I have to downgrade to be able to work, that would just be, well, silly.

Why on earth would anybody release a version this unstable?

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    Hi Niklas.Alden,

    Please contact support for assistance with this: FAQ: How do I contact Adobe Support?

    Let us know any solutions they help you find.

    Thanks,
    Kevin

    71 replies

    Show previous replies
    J
    Joolsd
    Inspiring
    June 1, 2018

    After effects isn't an Editing program. It is dreadful at long timelines. Out of interest have you tried importing after effects comps into Pr?

    It means going between two programs but is Pr a better way of editing? Does this render real time?

    B
    bevlak
    Participating Frequently
    May 31, 2018

    I am. It's Insane. Totally unusable

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      May 31, 2018

      Hi Niklas.Alden,

      Are you still facing this issue? Let us know.

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      E
      ericwolf321
      Participant
      June 1, 2018

      What a joke. An Adobe staff member is asking a paying customer to contact Adobe Support. Novel idea: why doesn't the Adobe Staff member do some legwork here and try to facilitate solutions/ answers?

      Is there something I am missing here?

        P.M.B
        P.M.B
        Legend
        June 1, 2018

        ericwolf321  wrote

        Is there something I am missing here?

        Yes, there is  Not everyone who works for Adobe are tech support experts.  Hope that helps.

        ~Gutterfish
          ladybird1981
          ladybird1981
          Participant
          May 31, 2018

          Yep. I'm probably going to cancel my monthly service next month and switch to a product that I can actually use.

            B
            bevlak
            Participating Frequently
            May 29, 2018

            yeah me too.  8 core intel, 64gb ram, gtx1080.  crashes half the time when i move a ui panel, insanely slow preview.  i just dont understand how this has happened

              1
              12maowai34
              Participant
              May 25, 2018

              I'd like to add my complaint to this thread as well. I have a project with only text and shape layers (very few effects), and it's just crawling along. It's making getting my work done really difficult. The previous version wasn't like this at all.

                vinnynew
                vinnynew
                Participant
                April 23, 2018

                Do we have an answer for this yet because I have a beefy system and I'm experiencing the same issue

                  Dave_LaRonde
                  Dave_LaRonde
                  Inspiring
                  April 15, 2018

                  niklas.alden  wrote

                  Seriously, what is wrong with AE CC 2018!?

                  I'm on an absolute beast of a workstation, a HP Z840 with 128 GB RAM, dual Titan X:s and so forth, but I can't even preview a simple text animation!

                  ...

                  I never had these problems in cc 2017, it ran like a dream.

                  ...

                  Why on earth would anybody release a version this unstable?

                  You must remember that Adobe's prime interest is NOT you, the user.  Adobe's prime interest is to lure more people into renting its software. 

                  To do that, Adobe needs glitzy new features.  Adobe's AE team can barely keep up with bug fixes.  But its attention is mandated by management away from making the software actually work, focusing on new features.  Thus, new versions with new features are introduced that break things that previously worked just fine the day before on the same machines and the same OSs.

                  My policy is to remain one full number version behind.  Thus I now run the fully-updated AE Version 14.... not 15.  I'm on CC 2017... not CC 2018.  I am happy to report that things run smoothly.  I could care less about the new features in CC 2018 -- They only rarely fulfill their promise in the first place.

                  You might want to consider doing likewise....

                    vinnynew
                    vinnynew
                    Participant
                    April 23, 2018

                    I'm installing CC2017 as we speak to see if it fixes the issue

                    Kevin-Monahan
                    Community Manager
                    Kevin-MonahanCommunity Manager
                    Community Manager
                    April 23, 2018

                    Hi Vincen,

                    Please let us know how it goes with the previous version.

                    Regards,
                    Kevin

                    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
                    S
                    shannonr50527703
                    Participant
                    April 15, 2018

                    Same issue here. The new update is causing lots of problems. So much so I cant even use After Effects. Slows down to a stop. Currently installing and going back to version 2017.

                      Kevin-Monahan
                      Community Manager
                      Kevin-MonahanCommunity ManagerCorrect answer
                      Community Manager
                      February 15, 2018

                      Hi Niklas.Alden,

                      Please contact support for assistance with this: FAQ: How do I contact Adobe Support?

                      Let us know any solutions they help you find.

                      Thanks,
                      Kevin

                      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
                        jessek70953224
                        jessek70953224
                        Participant
                        March 29, 2018

                        Please post if you find a solution.   I have a dual Xeon, Titan12gb and 72 gigs of ram and After Effects has never been slower.  Its painful to use.

                          HerrBidon
                          HerrBidon
                          Participant
                          April 4, 2018

                          Yes please post a solution... I don't have the same beast like you ,  but with an Icore 7, 64gB ram , a nvidia 1060, and data on Raid 0 ssd pro (4 hdd) , I could expect better...... and after affects is so slow...

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