Participant

Answered

After Effects 2023 green preview with H.264 files

Forum|Forum|3 years ago
November 3, 2022
52 replies
93967 views

Hi, what the h*** is going on with AE 23? Since I have the latest version I have problem with h264 files. All project files converted to newest verision doesn't read h264 format. Only files what I've created in AE 23 are good. What about my all projects created before?! I removed user preferences, uinstalled and installed few times AE and encoder, and the problem is still there. I wasted a lot of time.

[NOTE: The title of this discussion has been changed by the moderator to include version number]

Correct answer Rameez_Khan

Hi all,

This issue has been fixed via Nvidia driver update version 527.56 and later. We recommend installing the Studio version of the driver.

Best,

Rameez

Show previous replies

L

lentusfilms

Participant

I had the same problem. For me a simple GPU update worked. But I still had to re-import all h264 files into the project.

Rameez_Khan

Legend

Did you update to the latest Nvidia studio driver, @lentusfilms?

R

RohanKumar

Participant

I've found a workaround for this if none of the solutions worked for you if you are working with just few H.264 videos. Just change the filename extension from .mp4 to .mpg
This worked for me.

Rameez_Khan

Legend

Thanks for letting us know, @RohanKumar!

Rameez_Khan

Legend

Hi all,

Nvidia released a new driver today. Can you all update to the Studio driver version 526.98 and let us know if that resolves this problem?

Here is the download link: https://www.nvidia.com/Download/driverResults.aspx/194382/en-us/

Thanks,

Rameez

Volition74au

Inspiring

Hi Rameez,

I have the latest studio driver and have this issue. in fact I have only noticed the issue since the latest driver update.

The workaround where we uncheck import>hardware acceleration has fixed this issue as far as I can tell.

Question Is this on the bug list? Or do we need to log it somewhere?

Thanks

Rameez_Khan

Legend

Hey @Volition74au,

Thanks for your detailed response and confirmation.

Yes, this is on the bug list, and we'll work with our Nvidia partners for a fix.

Best,

Rameez

B

Benjamin22768829pqgl

Participant

great to hear it seams to work for many, unfortunately for the NVidia Geforce GT 750M on macOS it still doesn't fix the problem 😕😕 any ideas?

Rameez_Khan

Legend

Hi @Benjamin22768829pqgl,

I suspect your GPU is too old. Please tell us about the following:

What's the Nvidia driver version?
Which version of macOS are you on?

Thanks,

Rameez

B

Benjamin22768829pqgl

Participant

Hi @Rameez_Khan

It's the 16.0.1.3 from 1.1.20 (AppleGeforce Driver).
I'm on macOS Big Sur 11.6.7

Unfortunately nVidia does not update drivers via there website for macOS anymore, so I'd be related to Apple updating the nVidia driver, which would probably also not happen. With the 2022 version of AE there was no problem, worked like a charm.

As Nvidia does not have any driver for macOS BigSur the driver is through macOS.

Rameez_Khan

Legend

Hi all,

It looks like the majority of people who have reported this issue seem to have an Nvidia GPU.

Please try the following solutions shared by @Mariusz217618472njp, @ShiveringCactus, @Mylenium, and @nishukush17152937:

- Import your older project into a new After Effects project.

- Disable hardware accelerated decoding.

Thanks,

Rameez

Ombzombs

Participant

Hello Adobe Support Community,

I have been wondering if there is a fix for the green screen glitch when rendering(image 1-4 screenshot sequence 38:22-38:25). I have tried to do the interpret footage fix on the mp4 file but the options are greyed out, not sure why(image 6) and I've also tried adjusting the project settings color to adobe rgb 98(image 7). I even tried to empty the disk cache(95gb) if it would help.

I'm using an i7 10700k, 32gb ram, rtx 2070 super and AE is updated(image 5). All video footages are taken from Youtube converted into mp4 using WinX and everything else is a PNG sequence.

I would sincerely appreciate the help. Thanks for the time guys 🙂

Mylenium

Legend

Turn off hardware accelerated decoding in the preferences, check the hardware acceleration settings, update your graphics driver.

Mylenium

D

daniele28522158

Participating Frequently

Please stop advising this as it may work once but soon as you go away for a cuppa its back.. the green screen glitch. Atleast give advice t make sure they have put the footage through AME and make sure that is right but honestly some advice on here is shocking.

M

madebyskull_

Inspiring

Hi I made a project yesterday and now when I open it up again the whole footage is green idk why this is. I tried:

- Restart AE

- clear cache

- turn off hardware accelerated rendering in composition

- get the latest nvidia drivers

Graphics Card: RTX 2070 SUPER

ShiveringCactus

Community Expert

Usually this happens because either the video has a strange codec which After Effects cannot read or your Graphics Card is struggling with this particular video file.

Please try the following:

Disable the "Hardware Accelerated Composition, Layer, and, Footage Panels" in After Effects Preferences > Display.
Deselect Video Footage "Enable hardware accelerated decoding" under Preferences > Import
Clear cache again
Restart After Effects and import the footage in a new project.

b4ris

Participant

I was using 2022 version of ae for a 4-5 months and nothing was wrong until 3 days ago. I didnt updated or changed anything on the pc but suddenly it started to show me glitched frames, they are mostly green and top part of them are more vibrant noisey green. And sometimes when i edit a video and then open another project it glitches again like always, it shows a frame of previous project and same green glitched frame. I tried everything i can; i tried cleaning cache, uninstall and install, upgraded to 2023 from 2022, updated my drivers, uninstalled and installed older versions of drivers, using software and hardware, using another formats, tried changing every setting about rendering, previewing, preformance and cache but whatever i do its always the same result. The render is same as well its not just preview. And when i try to render from Media Encoder it gets stuck on before the green frame and when i cancel the render Media Encoder no longer connects to AE and when i drag and drop the project file to select it gets stuck at connecting to project state. I cant reinstall windows so dont tell me to do it. My pc specs are RTX 3070, 64GB 3600Mhz RAM, Ryzen 7 5800X, 500GB and 1TB m.2 SSD's, 1TB and 2TB HDD's. And everything other then After Effects and Premier Pro works fine.

Mylenium

Legend

For the comp preview I'd start by setting the comp resolution back to "Auto" Using a third resolution, but 50% may not mesh well and cause soem odd hardware acceration issue. Other than that I'd check your Windows Update and uninstall the latest patches from the last two weeks. Perhaps something has been updated that affects your stuff, be that just a single DLL related to your graphics driver. Also of course double-check your NVidia stuff. You may still inadvertently have changed something or running a game has switched options around.

Mylenium

b4ris

Participant

Yes i already tried. I just uninstalled all the latest updates on my windows and installed my gpu drivers fresh. preview res is does not effect the bug. I think its about caching problem but cant find why and dont know how to fix.

J

Jasper269821386vb2

Participant

So, I was making a project in AE 2022, and when 2023 released, the project converted which added strange green glitch effects and distortion at random points in the project.

128713.zip

Mylenium

Legend

Standard answer: Update your system's graphics driver, check your hardware acceleration options. And since you use game footage, you may consider transcoding and conforming it beforehand in Handbrake or a similar tool. Screen recordings often have issues like irrgular framerates or damage to their MPEG streams, which can easily exacerbate any problems you have in AE.

Mylenium

D

daniele28522158

Participating Frequently

Hiya matey, we all know to update our drivers thats the first thing we all do.. that is like telling us to turn our computers off then on again to try and fix a computer error haha.. sorry for being crass but come on... The best thing I found was to run the footage in question through AME (Adobe MEdia Encoder) and then reupload it and replace the footage. It works first time but can sometimes glitch if I am doing several reloads of it. To which I reupload the video again. I have 3090 cards on all my machines which blitz through anything when i am using my 3D rendering programs which would be the first to cough and splutter if I had issues with drivers etc...

Rameez_Khan

Legend

Hi @Mariusz217618472njp,

I understand that H.264 files appear green for you in After Effects 23.0, is that correct?

If that's the case, can you try the solution given in this thread? https://community.adobe.com/t5/after-effects-discussions/imported-footage-is-green-in-the-preview/m-p/11902358#M165432

Let me know.

Rameez

M

Mariusz217618472njpAuthor

Participant

Unfortunately it didn't work, but I found a temporary solution. I can't convert files from the previous version but I can import the project (not open) and it works fine with h264. Thank you

Rameez_Khan

Legend

Thanks for letting me know, @Mariusz217618472njp.

I'll share this with the After Effects team.

Rameez

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