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stefanf32830188
Participant
May 17, 2023
Question

After Effects 23.4 crashes continuously..

  • May 17, 2023
  • 25 replies
  • 6936 views

Updated to After Effects 23.4 now crashes continuously. After launching AE and start working on a project for work it crashed within 5min and when trying to reopen I receive a message prompt:

"We detected a crash in your last session. Crashs can potentially be causes by faulty plugins or corrupt preferecnes. We recommend starting a Safe Mode session in ordfer to diagnose the problem. During Safe Mode session default prefeances are used and 3rd party effect plugins can be disabled."

 

I tried the following:

  • Putting it in Safe Mode - Crashed in 5min
  • Reset Preferances - Crashes in 5min
  • Managed Plugins disabled all plugins - Crashed in 5min
  • Uninstalled Plugins and Restared computer - Still crashed in 5min
  • Uninstalled AE and Reinstalled - Still crashed...
  • Downgraded to previous update - still crashed.

 

Any idea on what to do?

    25 replies

    지
    지후29975269gpkb
    Participant
    January 11, 2024

     how to fix this? i also getting same problem 

      nishu_kush
      Community Manager
      nishu_kushCommunity Manager
      Community Manager
      April 2, 2024

      @지후29975269gpkb

      Have you tried running After Effects in Safe Mode? Here's how: https://community.adobe.com/t5/after-effects-discussions/how-to-troubleshoot-startup-issues-in-after-effects-using-the-startup-repair-options/td-p/13866327

      Let us know if it helps.

      I am moving this thread from Bugs to Discussions for now.

       

      Thanks,
      Nishu

      M
      M30788464vmtw
      Participant
      July 9, 2023

      Getting same problem here.

        P
        patricknaughter
        Participant
        June 27, 2023

        The problem has been unique to projects using RED footage, disabling MFR seems to have solved the issue, thank you so much!

          J
          Community Manager
          jenkmeister17177426Community Manager
          Jenkmeister
          June 27, 2023

          @patricknaughter Thanks for sending in the report. A couple of things stand out...

           

          * Are you using RED format footage? Does this hang occur on all projects, no projects, only with RED-based footage? It looks like AE may be waiting on a frame of RED-based footage but the importer is failing to read it and that is in turn causing AE to hang on rendering. 

          * It may also be that AE's multi-frame rendering is triggering the RED importer to get confused about which frame it is trying to read. You could try turning off MFR (Preferences -> Memory & Performance) and see if that helps. 

           

            P
            patricknaughter
            Participant
            June 26, 2023

            Havnig the same issue, continually freezing after a few minutes of use in AE, then I need to force quit. I sent in a report, any help would be greatly appreciated. Using an M2 Max Macbook, running 23.5, no Wacom tablet in use.

            M
            mcnesta
            Participating Frequently
            May 29, 2023

            The Nvidia driver update seems to work for me too.
            Thanks

              D
              default10p7g5zsni1z
              Participating Frequently
              May 28, 2023

              After updating my Wacom and NVIDIA drivers I have not had any more crashes, been able to work for multiple hours. I'll continue to monitor it but looks good so far.

                jstrawn
                jstrawn
                Legend
                May 26, 2023

                Cross-posting from the Premiere Pro public forum:
                We have verified a problem with Blackmagic Desktop Video version 10.9.11 (Feb 2018) on Windows, but it could happen with much newer versions of that software as well. It has been causing users of Pr, Ae and Me to crash on startup after updating to version 23.4.

                IMPORTANT:
                If you have an older version of Blackmagic Design Desktop Video software installed, you should remove it or update to 12.4.2.0 (Dec 2022) as soon as possible.
                https://www.blackmagicdesign.com/support/download/de2c011b1e684bf88cefefe6ff4fde21/Windows

                For more infom, see the PrPro thread here.

                M
                mcnesta
                Participating Frequently
                May 26, 2023

                @jenkmeister17177426OK, I'm gonna update the drivers.

                J
                Community Manager
                jenkmeister17177426Community Manager
                Jenkmeister
                May 26, 2023

                @default10p7g5zsni1z - Can you try disconnecting your Wacom tablet and see if that helps with the situation? Looks like there is a 6.4.2 driver update as well.

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