After Effects 24.5 crashes on loading - MediaCore plugin error message

[benjaminz70476871]

I updated After Effects to the new 24.5 and it just crashes upon the loading screen and supplies the error crash message - Last log message was: <194416> <MEE_Plugins> <5> /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

My setup

iMac M1

Mac Os 14.6 Sonoma

I have tried re-installing as well as installing AE Beta and older version of AE to see and I get the same error message, I basically can't open or run AE at all... I cannot do my day job now and am in trouble.

[jenkmeister]

The next time you startup AE, are you prompted to start up in Safe mode? If you do that, what happens? 

[benjaminz70476871]

Safe mode creates a crash just the same and the same error message box

[benjaminz70476871]

Tried again today from Safe Mode and this message comes wether I click on "Contine", "Manage Plugins" or "Reset Preferences"

[benjaminz70476871]

Hi, I need this resovled asap as I have a work deadline this week and this is impeding my ability to do my job...I need to fix this fast

[nishu_kush]

Sorry to hear about the crash. Have you tried disabling the plug-ins when in Manage Plug-ins? If not, give that a try. In case it doesn't help, go to the following location and remove (or move to a different location to keep a backup) all the files and folders except dummy.txt and try to launch After Effects.

Location on macOS - HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore

Note: macOS has two different libraries, User Library and System Library. You need to go to System Library.

Let us know how it goes.

Thanks,
Nishu

[benjaminz70476871]

Hi, I get the same error crash message when I click "Manage Plug-ins". In the folder for HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore there are no third party plug-ins it is empty bar teh dummy.txt file. No hiddens files in here either. I had already read online here about this fix but nothing to copy out. 

What can we do? 

[jenkmeister]

After you crash, are you getting a dialog to submit the crash to Adobe? Or is there anything else that shows up that you can share? It's very likely something else has been installed on your system, especially as older versions are also not working. Perhaps a codec for a camera or some other piece of hardware.

[benjaminz70476871]

I am yes, I have completed a few of those but not doing anymore now. After I submit or ignore I am back to my desktop and AE is closed (crashed). I am unsure what else could be installed. I was initially on Mac OS 12 Monterey with all apps functioning and went ahead with app updates as normal, all updated and then AE started the crashing... I tried with re-install of the previous version and was crashing just the same. After not getting any further with this I went ahead and upgraded my OS to 14 Sonoma and re-installed all my Adobe apps again and once more all functioned except AE, also tried older verions of AE and same issues repeated with the same crash reports. 

[jenkmeister]

Thanks. Yeah, older versions of AE won't work on Sonoma because Apple changed the Sonoma OS just enough to break compatibility. So it'll need to be AE 24.1 or above. Let me see if I can find any of your crashes in our system. 

[jenkmeister]

Doesn't appear there are any crashes with the email associated to your forum account in our system. So next step is to try to get a log file so we can see a bit more detail. 

Go to /Users/[Username]/Library/Preferences/Adobe/After Effects/24.5/logs 

Create a text file called After Effects Log.txt

Now start AE

After it crashes and you close everything, go back to the logs folder

Open up After Effects Log.txt and copy/paste the contents back to this forum thread.

[benjaminz70476871]

Log file created: Wed Aug 7 17:08:47 2024
-------------------------------------------
Ticks = 0 <303016> <AppVers> <5> App Version = 24.5x52 release
Ticks = 0 <303016> <AppDirs> <5> App Dir = /Applications/Adobe After Effects 2024/Adobe After Effects 2024.app/Contents
Ticks = 0 <303016> <AppDirs> <5> Executable Dir = /Applications/Adobe After Effects 2024/Adobe After Effects 2024.app/Contents/MacOS
Ticks = 0 <303016> <AppDirs> <5> Resources Dir = /Applications/Adobe After Effects 2024/Adobe After Effects 2024.app/Contents/Resources
Ticks = 0 <303016> <AppDirs> <5> Package Dir = /Applications/Adobe After Effects 2024
Ticks = 0 <303016> <AppDirs> <5> Plugin Dir = /Applications/Adobe After Effects 2024/Plug-Ins
Ticks = 0 <303016> <AppDirs> <5> Required Dir = /Applications/Adobe After Effects 2024/Adobe After Effects 2024.app/Contents/Required
Ticks = 66 <303016> <ALOG> <5> Egg Mac Startup
Ticks = 88 <303016> <ALOG> <5> U Birth U Birth
Ticks = 88 <303016> <ALOG> <5> U CPU Data LogicalCores:0, PhysicalCores:0, MMX:0, SSE:0 SSE2:0, SSE3:0, SSSE(MNI):0, SSE4_1:0, SSE4_2:0
Ticks = 88 <303016> <ALOG> <5> U Birth U Hog Birth
Ticks = 188 <303016> <ALOG> <5> FILE Birth FILE Birth
Ticks = 188 <303016> <ALOG> <5> M Birth M Birth
Ticks = 188 <303016> <ALOG> <5> RND Birth RND Birth
Ticks = 5200 <303016> <ALOG> <5> PREF Birth PREF Birth
Ticks = 5203 <303016> <ALOG> <5> VAL Birth VAL Birth
Ticks = 5203 <303016> <ALOG> <5> MC Birth MC Birth
Ticks = 5251 <303016> <ALOG> <5> EGG IEggApp Splash screen shown
Ticks = 5253 <303016> <ALOG> <5> EGG BIRTH Beginning Verify Environment
Ticks = 5253 <303016> <ALOG> <5> COR Birth COR Birth
Ticks = 5379 <303016> <ALOG> <5> COR Birth COR Birth Complete
Ticks = 5412 <303016> <ALOG> <5> PLUG Birth PLUG Birth
Ticks = 5412 <303016> <ALOG> <5> TDB Birth TDB Birth
Ticks = 5412 <303016> <ALOG> <5> TDB Birth TDB StreamBase Birth
Ticks = 5412 <303016> <ALOG> <5> PF Birth PF Birth
Ticks = 5412 <303016> <ALOG> <5> P Birth P Birth
Ticks = 5412 <303016> <ALOG> <5> TXT Birth TXT Birth
Ticks = 5422 <303016> <ALOG> <5> EGG IEggApp About to Init Media Core
Ticks = 5432 <303016> <ALOG> <5> PREM MediaCoreData About to Init PRM
Ticks = 5432 <303016> <ALOG> <5> PREM MediaCoreData About to Init BE
Ticks = 5441 <303016> <ALOG> <5> PREM MediaCoreData About to Init ImporterHost
Ticks = 5447 <303016> <ALOG> <5> PREM MediaCoreData About to Init ExporterHost
Ticks = 5447 <303016> <ALOG> <5> PREM MediaCoreData About to Init VideoRenderer
Ticks = 5447 <303016> <ALOG> <5> PREM MediaCoreData About to Init AudioFilterHost
Ticks = 5448 <303016> <ALOG> <5> PREM MediaCoreData About to Init AudioSupport
Ticks = 5448 <303016> <ALOG> <5> PREM MediaCoreData About to Init ProjectConverterHost
Ticks = 5448 <303016> <ALOG> <5> PREM MediaCoreData About to Init VideoFilterHost
Ticks = 5448 <303016> <ALOG> <5> PREM MediaCoreData About to Init Player Host
Ticks = 5448 <303016> <ALOG> <5> PREM MediaCoreData About to Init AccleratedRendering
Ticks = 5448 <303016> <ALOG> <5> PREM MediaCoreData About to Init DynamicLinkMedia
Ticks = 5451 <303016> <ALOG> <5> PREM MediaCoreData About to Init TransmitHost
Ticks = 5451 <303016> <ALOG> <5> PREM MediaCoreData About to Init DisplaySurface
Ticks = 5462 <303051> <DynamicLink> <5> Increase wait time to 2
Ticks = 5533 <303016> <ALOG> <5> PREM MediaCoreData About to Init DVAMediaBrowser
Ticks = 5534 <303016> <ALOG> <5> EGG IEggApp Finished Initing Media Core
Ticks = 5534 <303016> <ALOG> <5> EGG IEggApp Media Core initialized successfully
Ticks = 5583 <303050> <GPUFoundation> <5> Done loading modules, sec: 0.102141, device: Metal(0)
Ticks = 5604 <303016> <ALOG> <5> PIN Birth PIN Birth
Ticks = 5604 <303016> <ALOG> <5> PIN Birth PIN PS3 Birth
Ticks = 5604 <303016> <ALOG> <5> PIN Birth PIN TIFF Birth
Ticks = 5604 <303016> <ALOG> <5> PIN Birth PIN RLA Birth
Ticks = 5604 <303016> <ALOG> <5> PIN Birth PIN CIN Birth
Ticks = 5604 <303016> <ALOG> <5> PIN Birth PIN EI Birth
Ticks = 5604 <303016> <ALOG> <5> PIN Birth PIN ZPIC Birth
Ticks = 5604 <303016> <ALOG> <5> PIN Birth PIN JSX Birth
Ticks = 5604 <303016> <ALOG> <5> PIN Birth PIN YM Birth
Ticks = 5604 <303016> <ALOG> <5> PIN Birth PIN PS Birth
Ticks = 5604 <303016> <ALOG> <5> PIN Birth PIN D_MC Birth
Ticks = 5610 <303016> <ALOG> <5> SND Birth SND Birth
Ticks = 5610 <303016> <ALOG> <5> OM Birth OM Birth
Ticks = 5611 <303016> <ALOG> <5> FLT Birth ALOG Birth
Ticks = 5611 <303016> <ALOG> <5> PR Birth PR Birth
Ticks = 5747 <303036> <AnywhereLocalClient> <5> Local Hub HTTP port retrieved, port: 63474
Ticks = 5798 <303016> <FontServer> <5> 2 ctSync_msec:3 ctSeed:0 dicts:1529 total_msec:187
Ticks = 5799 <303016> <ALOG> <5> BEE Birth BEE Birth
Ticks = 5799 <303016> <BEE_WorkQueue> <5> thread main stack size: 8372224
Ticks = 5799 <303324> <BEE_WorkQueue> <5> thread render stack size: 8400896
Ticks = 5799 <303325> <BEE_WorkQueue> <5> thread render stack size: 536576
Ticks = 5799 <303326> <BEE_WorkQueue> <5> thread render stack size: 536576
Ticks = 5800 <303016> <ALOG> <5> BEE Birth BEE Eval Birth
Ticks = 5806 <303016> <ALOG> <5> BEE Birth BEE Stream Birth
Ticks = 5816 <303016> <FontServer> <5> - SetDefaultByScript:kCTRomanScript=>818:MyriadPro-Regular/Type1Font
Ticks = 5817 <303016> <FontServer> <5> - Substitute Created:[1707:Myriad-Roman/Type1Font=>MyriadPro-Regular/Type1Font]
Ticks = 5819 <303016> <FontServer> <5> - Substitute Created:[1708:AdobeInvisFont/Type1Font=>MyriadPro-Regular/Type1Font]
Ticks = 5822 <303016> <FontServer> <5> - Substitute Created:[1709:AdobeSansMM/Type1Font=>MyriadPro-Regular/Type1Font]
Ticks = 5827 <303016> <ALOG> <5> BEE Birth BEE TextAnimatorDispatch Birth
Ticks = 5829 <303016> <ALOG> <5> BEE Birth BEE TextListener Birth
Ticks = 5829 <303016> <ALOG> <5> BEE Birth BEE StyleListener Birth
Ticks = 5829 <303016> <ALOG> <5> FRP Birth FRP PinListener Birth
Ticks = 5845 <303016> <MEE_Plugins> <5> /Applications/Adobe After Effects 2024
Ticks = 5845 <303016> <MEE_Plugins> <5> /Library/Application Support/Adobe/Plug-Ins/CC
Ticks = 5845 <303016> <MEE_Plugins> <5> /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore
Ticks = 6035 <303016> <ALOG> <5> EGG Dieing - pre notify start
Ticks = 7558 <303016> <ALOG> <5> EGG Dieing - post notify start
Ticks = 7558 <303016> <ALOG> <5> EGG AutomaticallySaveAndNotifyUserFinish end
Ticks = 7558 <303016> <ALOG> <5> U HANDLER Returned from app registered handler

[jenkmeister]

Can you take a look in  /Library/Application Support/Adobe/Plug-Ins/CC and see what is inside that folder for me?

[benjaminz70476871]

Here you are

[jenkmeister]

Thanks. That looks ok.

The logs seem to indicate AE is about to start loading plugins and then abruptly crashes. But there isn't any other details to go from.

If you can crash the app again, when the Crash Dialog shows up, see if there is a "View Report" link in the Error Report dialog. Click that and it should reveal a .dmp file. If you can host that file somewhere, we can download it and take a look at it to see what's going on.

[benjaminz70476871]

https://benzulaufdesign.com/benzulauf.zip 

[jenkmeister]

The error code in the crash dump indicates this is likely a kernel level failure. A piece of hardware perhaps that has installed a driver. Do you have any hardware attached to your laptop that can be disconnected?

Is there any chance you changed AE to run under Rosetta mode? 

[benjaminz70476871]

I have a desktop and the only things attached are two external HDs and an external soundcard. I will try unpluging these and lauching AE.

You can't change AE 24.5 to rosetta, so no.

[benjaminz70476871]

Same crash report upon launching AE with both external HDs disconnected as well as the soundcard. No difference same result.

[jenkmeister]

Further investigation on this end seems to be pointing to the install of Camera Raw being bad. If you can go to /Library/Application Support/Adobe/Plug-Ins/CC and delete the Camera Raw.plugin file and try restarting AE, that may resolve the issue.

[benjaminz70476871]

Bingo 👍🏼 nice one, AE has opened and launched as normal and working, that seems to have been the culprit in this issue.

Many thanks jenkmeister, much appreciated and all who inputed as well, cheers.

[nishu_kush]

Thanks for updating the thread. Glad to hear that you were able to fix it.

Moving the thread from Bugs to Discussions.

Thanks,
Nishu