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louism22996612
Participant
May 19, 2022
Question

After Effects Can't Continue: Internal Structure Inconsistency

  • May 19, 2022
  • 4 replies
  • 19766 views

Hi, I'm getting the following error when I try to load AE:

After Effect's can't continue: internal structure inconsistency (g) (25 :: 2)

Running AE 2022. I've uninstalled and reinstalled the software and updated my OS; currently running MacOS Catalina 10.15.7 

Processor: 3.1 GHz Quad-Core Intel Core i7

Memory: 16 GB 1600 MHz DDR3

Graphics: NVIDIA GeForce GT 650M 512 MB

Please help, thank you!

    4 replies

    I
    imagions
    Participant
    June 19, 2024

    In my case (Mac M2), I closed all other Adobe apps, changed to opening After Effects without Rosetta and it worked. Then, I changed back to Open with Rosetta and is still running.

      M
      milliequeiroz
      Participant
      July 3, 2024

      you saved me thank you so much

        P
        Perez5FEF
        Participant
        October 4, 2023

        Hello @nishu_kush We want to have an urgent response from Adobe regarding this after effects problem which is really starting to annoy us creators. Explain to us in detail what's going on and give us an answer guys !

          nishu_kush
          Community Manager
          nishu_kushCommunity Manager
          Community Manager
          October 11, 2023

          Hi @Perez5FEF,

           

          Please check out the following thread for more details on this: https://community.adobe.com/t5/after-effects-bugs/after-effects-23-6-can-t-continue-internal-structure-inconsistency-g-25-2-macos-sonoma/idi-p/14131582

          Hope it helps.

           

          Thanks,

          Nishu

          ToolfarmJP
          Community Expert
          ToolfarmJPCommunity Expert
          Community Expert
          May 31, 2022

          I assume the cause is shortage of GPU VRAM. You need at least 2GB to run After Effects.

           

          https://helpx.adobe.com/after-effects/system-requirements.html

           

          L
          louism22996612Author
          Participant
          May 31, 2022

          Hi, I resolved the issue by contacting customer service- installing an older version of AE.

          A
          Anke25130994a039
          Participating Frequently
          July 11, 2022

          Hi daniels64503844 & louism22996612,

           

          Please share your system specifications (CPU, GPU, RAM, OS version) so that we can investigate the issue further.

          Looking forward to your response.

           

          Thanks,

          Nishu


          Exact same issue but on WINDOWS OS:

          OS Name Microsoft Windows 11 Pro
          Version 10.0.22000 Build 22000
          System Type x64-based PC
          Processor 12th Gen Intel(R) Core(TM) i5-12500H, 2500 Mhz, 12 Core(s), 16 Logical Processor(s)
          BIOS Version/Date LENOVO J2CN40WW, 15/04/2022
          Installed Physical Memory (RAM) 16,0 GB

          Name Intel(R) Iris(R) Xe Graphics
          Adapter RAM 1,00 GB (1.073.741.824 bytes)
          Driver Version 30.0.101.1029
          INF File oem10.inf (iADLPD_w10_DS section)
          Name NVIDIA GeForce RTX 3060 Laptop GPU  8GB Ram
          Adapter RAM (1.048.576) bytes
          Driver Version 31.0.15.1659
          INF File oem66.inf (Section292 section)

           

          What to Do ? 

           

          nishu_kush
          Community Manager
          nishu_kushCommunity Manager
          Community Manager
          May 20, 2022

          Hi louism22996612,

           

          Sorry for your issue.

          When do get this error - post-launch or while the splash screen is loading Are there any updates available for your OS? Did you install any third-party plug-ins? Please try resetting the preferences: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342

          Let us know.

           

          Thanks,

          Nishu

            P
            paulatorres21
            Participant
            May 31, 2022

            Hi!

            I have the exact same problem. Eveytime I try to open the app (AE 22.4) I get this two messages. Already tried to reset the preferences but it did not work, I also tried deleting and reinstalling the app, restarting Creative Cloud, my Mac, and nothing has worked. I also dont have any third party plug-ins.

             

            Operating System MacOS Catalina 10.15.7 (latest Version)

            Processor: 2,9 GHz Quad-Core Intel Core i5

            Memory: 16 GB 1600 MHz DDR3

            Graphics: NVIDIA GeForce GTX 660M 512 MB

             

            Please help!

            P
            paulatorres21
            Participant
            May 31, 2022
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