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4

After Effects Can't Continue: Internal Structure Inconsistency

New Here ,
May 18, 2022 May 18, 2022

Hi, I'm getting the following error when I try to load AE:

After Effect's can't continue: internal structure inconsistency (g) (25 :: 2)

Screen Shot 2022-05-18 at 10.25.48 PM.png

Running AE 2022. I've uninstalled and reinstalled the software and updated my OS; currently running MacOS Catalina 10.15.7 

Processor: 3.1 GHz Quad-Core Intel Core i7

Memory: 16 GB 1600 MHz DDR3

Graphics: NVIDIA GeForce GT 650M 512 MB

Please help, thank you!

TOPICS
Crash , Error or problem
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Adobe Employee ,
May 19, 2022 May 19, 2022

Hi louism22996612,

 

Sorry for your issue.

When do get this error - post-launch or while the splash screen is loading Are there any updates available for your OS? Did you install any third-party plug-ins? Please try resetting the preferences: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

Let us know.

 

Thanks,

Nishu

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New Here ,
May 31, 2022 May 31, 2022

Hi!

I have the exact same problem. Eveytime I try to open the app (AE 22.4) I get this two messages. Already tried to reset the preferences but it did not work, I also tried deleting and reinstalling the app, restarting Creative Cloud, my Mac, and nothing has worked. I also dont have any third party plug-ins.

 

Operating System MacOS Catalina 10.15.7 (latest Version)

Processor: 2,9 GHz Quad-Core Intel Core i5

Memory: 16 GB 1600 MHz DDR3

Graphics: NVIDIA GeForce GTX 660M 512 MB

 

Please help!

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New Here ,
May 31, 2022 May 31, 2022
 
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Community Expert ,
May 31, 2022 May 31, 2022

I assume the cause is shortage of GPU VRAM. You need at least 2GB to run After Effects.

 

https://helpx.adobe.com/after-effects/system-requirements.html

 

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New Here ,
May 31, 2022 May 31, 2022

Hi, I resolved the issue by contacting customer service- installing an older version of AE.

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New Here ,
May 31, 2022 May 31, 2022

hola, eso quiere decir que con la ultima version no funcionaria??

 

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Adobe Employee ,
Jun 01, 2022 Jun 01, 2022

Hi daniels64503844 & louism22996612,

 

Please share your system specifications (CPU, GPU, RAM, OS version) so that we can investigate the issue further.

Looking forward to your response.

 

Thanks,

Nishu

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New Here ,
Jul 11, 2022 Jul 11, 2022

Exact same issue but on WINDOWS OS:

OS Name Microsoft Windows 11 Pro
Version 10.0.22000 Build 22000
System Type x64-based PC
Processor 12th Gen Intel(R) Core(TM) i5-12500H, 2500 Mhz, 12 Core(s), 16 Logical Processor(s)
BIOS Version/Date LENOVO J2CN40WW, 15/04/2022
Installed Physical Memory (RAM) 16,0 GB

Name Intel(R) Iris(R) Xe Graphics
Adapter RAM 1,00 GB (1.073.741.824 bytes)
Driver Version 30.0.101.1029
INF File oem10.inf (iADLPD_w10_DS section)
Name NVIDIA GeForce RTX 3060 Laptop GPU  8GB Ram
Adapter RAM (1.048.576) bytes
Driver Version 31.0.15.1659
INF File oem66.inf (Section292 section)

 

What to Do ? 

 

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New Here ,
Jul 11, 2022 Jul 11, 2022

All Newest CC Version  ( up to Date)

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New Here ,
Jun 28, 2022 Jun 28, 2022

Hi! 

Which version of After Effects did you installed?

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New Here ,
Oct 04, 2023 Oct 04, 2023

Hello @nishu_kush We want to have an urgent response from Adobe regarding this after effects problem which is really starting to annoy us creators. Explain to us in detail what's going on and give us an answer guys !

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Adobe Employee ,
Oct 11, 2023 Oct 11, 2023

Hi @Perez5FEF,

 

Please check out the following thread for more details on this: https://community.adobe.com/t5/after-effects-bugs/after-effects-23-6-can-t-continue-internal-structu...

Hope it helps.

 

Thanks,

Nishu

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New Here ,
Jun 19, 2024 Jun 19, 2024

In my case (Mac M2), I closed all other Adobe apps, changed to opening After Effects without Rosetta and it worked. Then, I changed back to Open with Rosetta and is still running.

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New Here ,
Jul 03, 2024 Jul 03, 2024

you saved me thank you so much

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New Here ,
Jan 06, 2025 Jan 06, 2025
LATEST

THANK YOU

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