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victorial16739450
victorial16739450
Participant
March 11, 2020
Answered

After Effects can't continue: The Common Extensibility Platform (CEP) suite couldn't be loaded.

  • March 11, 2020
  • 4 replies
  • 5920 views

Hello, 

I was hoping somebody could help. I keep getting this error message when trying to open After Effecs:

 

"After Effects can't continue: The Common Extensibility Platform (CEP) suite couldn't be loaded. You may need to reinstall" 

 

I have uninstalled and reinstalled countless of times and nothing seems to be helping.

 

Wondering if anybody has been able to solve this issue?

 

Thanks.

    This topic has been closed for replies.
    Correct answer Fernette

    I was able to solve this issue by going into another user account.  That sure is better than doing a factory reset.  I hadn't used the second account for much - you can just try to make another user account and see if it works.  
    It suddenly stopped working and I wasn't sure if it was because Adobe did an automatic update that was huge because of AI.  Even uninstalling and installing older versions couldn't fix this error. 

    4 replies

    F
    FernetteCorrect answer
    Participant
    September 27, 2023

    I was able to solve this issue by going into another user account.  That sure is better than doing a factory reset.  I hadn't used the second account for much - you can just try to make another user account and see if it works.  
    It suddenly stopped working and I wasn't sure if it was because Adobe did an automatic update that was huge because of AI.  Even uninstalling and installing older versions couldn't fix this error. 

      J
      Jhovani239802649ssc
      Participant
      April 10, 2022

      Hola la solución fue mas sencilla de lo que esperaba, resulta que yo tenia una carpeta llamada adobe en mi documentos de la mac y tenia otras cosas dentro de ella, por lo cual le cambie el nombre y cree otra carpera llamada "adobe" completamente nueva y verifique los permisos, y a todos los usuarios le di permisos completos y listo magicamente se abrio el after effects

        nishu_kush
        Community Manager
        nishu_kushCommunity Manager
        Community Manager
        March 11, 2020

        Hi Victoria,

         

        Welcome to the community and sorry for your issue. I see that you are not able to launch After Effects.

        What are your system specifications (CPU, GPU, RAM, OS)? What is the exact version of After Effects are you using? https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-re-using/td-p/9972137?page=1

        Please try the suggestions mentioned in the following post and let us know if it helps: https://community.adobe.com/t5/after-effects/the-common-extensibility-platform-cep-suite-couldn-t-be-loaded/td-p/7968131?page=1

        Looking forward to your response.

         

        Thanks,

        Nishu

        C
        coreys64328196
        Participant
        June 4, 2020
        I have the same issue. Version 17.1 of After Effects; Windows 10. After Effects is installed on my work computer; I am not able to run the program as an administrator. Is there another workaround?
        nishu_kush
        Community Manager
        nishu_kushCommunity Manager
        Community Manager
        June 23, 2021

        Sorry for the delayed response.

        Can you try creating a new user account on your computer and see if it worked fine in it?

        Let us know how it goes.

         

        Thanks,

        Nishu

        A
        Anonymous
        March 11, 2020

        Moving to the After Effects forum from Get Started

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