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After Effects crash on launch.

New Here ,
Apr 06, 2021 Apr 06, 2021

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When I open after effect that send me that and I can't open it, somebody can help me please? Capture d’écran 2021-04-06 103309.png

 

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Adobe Community Professional ,
Apr 06, 2021 Apr 06, 2021

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Without any system information and at least the general crash infor from your system's event viewer we can't really tell you anything.

 

Mylenium

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Adobe Employee ,
Apr 06, 2021 Apr 06, 2021

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Hi Yassine5C79,

 

Welcome to the Community and sorry for your issue.

I agree with what Mylenium said. Please share the following details so that we can troubleshoot the issue properly:

Let us know, we're here to help.

 

Thanks,

Nishu

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New Here ,
Apr 08, 2021 Apr 08, 2021

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Oh sorry, i am on windows 10, I have a huawei matebook13 intel core i7 10th gen, 16 go RAM, with NVIDIA Geforce.

After effect 18.0.1

 

 

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Adobe Employee ,
Apr 08, 2021 Apr 08, 2021

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Thanks for the details.

What's the last loading module on the After Effects splash screen right before it crashes?

LLM Ae.png

Have you tried resetting the preferences yet: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-... 

Let us know if it helps.

 

Thanks,

Nishu

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