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Terry5FF7
Terry5FF7
Known Participant
October 25, 2022
Answered

After Effects crashes and hitting RESET on Lumetri Color settings

  • October 25, 2022
  • 3 replies
  • 1581 views

Has anyone else experienced this problem? If you hit the Reset button on Lumetri Color, it crashes After Effects with this notice: After Effects error: crash occurred while invoking effect plug-in "Lumetri Color".

 

It happens on both of my Macs running After Effects 2023.

 

    This topic has been closed for replies.

    3 replies

    Rameez_Khan
    Rameez_KhanCorrect answer
    Legend
    November 28, 2022

    Please visit this thread for updates.

    https://community.adobe.com/t5/after-effects-bugs/effect-quot-lumetri-color-quot-crashes-ae-23-0-0-build-59-when-refreshing/idi-p/13296997

     

    Thanks,

    Rameez

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    November 22, 2022

    Hi Terry5FF7 & MB85,

     

    Really sorry for the late response.

    Try copying and pasting the crash report here. Also, if you get the crash reporter after the crash, provide your email id and submit the report so that we can access it at our end.

    In the meantime, do you mind creating a new admin account, signing into it and see if After Effects crashes?

    Let us know.

     

    Thanks,

    Nishu

     

    Terry5FF7
    Terry5FF7Author
    Known Participant
    November 22, 2022

    Please tell me how to copy & paste a crash report. I've spent 30 minutes online looking for instructions on how to do this and none of the ones I've found work.

     

    When the application crashes, which is 100% of the time I click RESET on the Lumetri Color settings, it crashes. When I choose "View report" from the "Sorry, an error has occured", it creates a file called 'd4a4ae9a-1898-4735-931b-366edfa8a16d.dmp', but I cannot open it.

     

    I am not willing to creat a new admin account. This issue is happening on 2 different Mac Pros (2013 & 2019) in my office and I'm not wasting more time troubleshooting Adobe issues. I already spent too much of my time online trying to resolve Adobe issues that turn out to be an Adobe problem and has nothing to do with my system.

     

    J
    Community Manager
    Jessica McMillanCommunity Manager
    Community Manager
    November 22, 2022

    Hello Terry,
    Sorry you are experiencing this issue with the application and thank you for taking the time to provide additional details about the issue and any crash reports you have submitted. 


    We were able to find a crash report referencing this posting in our systems and are able to reproduce in house. We are currently investigating a fix, and hope to have it available soon. I will add this link to the bug ticket and will update here when it is in beta as well as release.

    Thank you again for your time.

    All the best,
    Jessica McMillan

    All the best,Jessica McMillan - AE Engineering
    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    October 25, 2022

    Hi Terry5FF7,

     

    Sorry to hear about the issue.

    Could you share more details? What are your system specifications (CPU, GPU, RAM, OS version)? Does it happen in all the projects? Could you try on a new project? Also, could you share a screen recording of the issue? I tried to reproduce the issue on my end but After Effects worked fine.

    We're here to help.

     

    Thanks,

    Nishu

    Terry5FF7
    Terry5FF7Author
    Known Participant
    October 26, 2022

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