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defaultwpr4ezxacelb
Participant
June 28, 2021
Pregunta

After Effects crashes when opening a large project file. Why?

  • June 28, 2021
  • 1 respuesta
  • 586 visualizaciones

Every time I open/import a larger project file, like 100mb for example, I get a 'not responding' error and it crashes.

 

This does not occur with smaller project files however.

 

I've already cleared the disk cache, allocated more memory, uninstalled and reinstalled, deleted my preferences and restarted my computer. I don't know what else I can try. Any suggestions?

Este tema ha sido cerrado para respuestas.

1 respuesta

Mylenium
Mylenium
Legend
June 28, 2021

Without any system information and details about the project contents plus ideally of course a snippet from the actual crash log nobody can tel lyou much. You need to be more specific and provide this info.

 

Mylenium

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defaultwpr4ezxacelbAutor
Participant
June 28, 2021

Ill attach a video

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
June 28, 2021

Hi defaultwpr4ezxacelb,

 

Sorry for your issue and thanks for sharing the screen recording.

As Mylenium mentioned, would you mind sharing your system specifications (CPU, GPU, RAM, OS) and crash log? It'll help us to troubleshoot the issue properly.

Along with that, what happens if you open After Effects by clicking its icon and then import the project? Does it help?

Let us know the results.

 

Thanks,

Nishu

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