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c8536617
Participant
May 5, 2021
Question

After Effects error: Crash in progress. Last logged message was: <13120> <DBSync> <5> BEE_ThreadedRe

  • May 5, 2021
  • 2 replies
  • 1250 views

After Effects error: Crash in progress. Last logged message was: <13120> <DBSync> <5> BEE_ThreadedRenderUpdateQueue::Render_DeserializeFullProject ZANZIBAR-2:old=00000000-0000-0000-000000000000, new=d927b208-bdeb-44cd-bce2-85839a798954,new-ts=63858

 

Happens when I mask my layer and then this error pops out, crashing my after effects, pls help i got a deadline coming up.

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2 replies

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
May 5, 2021

Hi c8536617,

 

Sorry for the crash. We'll get it checked. Please share the following details:

Here are a few things you can try:

  1. Try clearing the cache as Mylenium suggested by going to Edit > Purge > All Memory & Disk Cache.
  2. If it's happening with a particular project, try importing it into a new project.
  3. Try resetting the preferences of After Effects.

Let us know how it goes.

 

Thanks,

Nishu

C
c8536617Author
Participant
May 6, 2021

Version 17.1.0

 

No, it doesnt crash every time when I create a Mask and No it does not happen in a particular project.

 

My log file is empty.

 

Have tried all the steps you told me to, but to no avail i still get the same errors.

Mylenium
Mylenium
Legend
May 5, 2021

Start by cleaning out your disk caches and check your hardware acceleration settings.

 

Mylenium

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