i cannot Launch After Effect 2025

[martech_5976]

I’m so frustrated that I had to work on an urgent task today, only to find out that I couldn’t open After Effects at all.

It seemed like I had options, but after installing and uninstalling it several times, I still couldn’t get it to work.

At first, I thought it might be because of C4D, but then I realized that wasn’t the issue. I’ve wasted 4-5 hours on this already.

Here are the four options I was presented with:

Start in Safe Mode
Reset Preferences
Manage Plugins
Continue
None of these options worked to get After Effects running.
I feel hopeless and have to accept that I will lose this job/task.

[martech_5976]

Even Safe Mode cannot be accessed. 

[Airweb_AE]

When you launch After Effects, does nothing appear, does it stay in the background tasks,

or does it crash on the splash screen? If so, at which step?

Generally, this isn't an issue related to After Effects.

Check your GPU drivers.

They might be improperly installed or simply not up to date.

And also, you should check your computer's files

Use the System File Checker tool to repair missing or corrupted system files

[Sébastien Périer]

Hi martech,

I'm so sorry you are having issues launching AE 2025. 
Could you tell me more about the computer specs:
- OS, and OS version

- CPU, GPU and GPU driver version

Do you get any Crash reporter dialog when AE crashes?

If you are on Windows, do you have Trend Micro installed?

From Creative Cloud you can still install AE 24.6. Could you try installing it and see if it works fror you?

Sebastien
After Effects Quality Engineer

[martech_5976]

Windows 10 Pro 64-bit
Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz 2.90 GHz
NVIDIA GeForce RTX 3060 Ti

I assume the issue isn't related to the operating system since Photoshop, Illustrator, and Premiere Pro are still working fine.

I updated the RTX 3060 Ti drivers, but I still can't open the program. It gets stuck on the "Initialize Required Components" screen. Regardless of whether I select Safe Mode or Reset Preferences, it remains stuck on the same screen.

I also tried switching to Version 2024, but the problem persists exactly the same.

[martech_5976]

I don’t have Trend Micro installed, and I haven’t received any Crash Reporter.
I just switched to this new account, so there are no plugins installed yet.
I’m wondering if it might be related to not having C4D installed?

[martech_5976]

Hey, I still can't use After Effects.
Could you take a look at this video?

https://drive.google.com/drive/folders/1brW4yt1hlg_qB7nU7pi1IxUbAv--7-y-?usp=sharing

It's still freezing the same way.
I'm sure I've updated the GPU and installed
both the old and new versions of After Effects
multiple times, but it's still the same.
I have no options left.

Windows 10 Pro 64-bit
Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz 2.90 GHz
NVIDIA GeForce RTX 3060 Ti

[martech_5976]

Hey, I still can't use After Effects.
Could you take a look at this video?

https://drive.google.com/drive/folders/1brW4yt1hlg_qB7nU7pi1IxUbAv--7-y-?usp=sharing

It's still freezing the same way.
I'm sure I've updated the GPU and installed
both the old and new versions of After Effects
multiple times, but it's still the same.
I have no options left.

Windows 10 Pro 64-bit
Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz 2.90 GHz
NVIDIA GeForce RTX 3060 Ti

https://drive.google.com/drive/folders/1brW4yt1hlg_qB7nU7pi1IxUbAv--7-y-?usp=sharing

[Bell2616539239y8]

I'm also facing same issue, how to fix it, @Sébastien Périer 

[Sébastien Périer]

Hi @martech_5976 ,

thanks for the video, it is really helpful. I've shared your recording with the engineering team so we can investigate.

Seb

[martech_5976 · Accepted solution]

I want to tell you that I can now use After Effects. I was able to enter Save Mode, reset preferences, and use the program as usual. I just tested opening it without setting anything up. Thank you again! 

[Simrrun357250799h3o]

Hi, I am experiencing the same issue and have not yet found. would be helpful if you could share how you resolved the issue.

[Sébastien Périer]

I'm happy that you are now able to use AE. 

Have a nice day,

Seb