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StephenTownsend
Participant
January 2, 2014
Answered

Mavericks and AE 12.0/12.1/12.2

  • January 2, 2014
  • 11 replies
  • 27936 views

Since updating to Mavericks, AE CC no longer opens.

Creative Cloud claims AE CC is up to date.

I am also unable to install the 12.1 or 12.2 updates manually. It simplt says "Update failled - contact support if the problem persists"

Note: Premiere, Bridge, InDesign, Illustrator, Photoshop and Flash CC all appear to be working fine.

      This topic has been closed for replies.
      Correct answer StephenTownsend

      Hi guys, I've found a solution.

      Step 1. Delete or rename the  <Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat

      Step 2. Download and install the manual update from Adobe's download page: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5704

      11 replies

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      David Patschke
      Participant
      January 2, 2014

      Same problem here (posted to another forum by accident).

      I cannot launch After Effects 12.0 or 12.2 on my 10.9 (Mavericks) Mac. Tried uninstalling and reinstalling, and even building a new installer. Upon launching, AE says "The application "Adobe After Effects CC" can't be opened." -10810. Forcing an update fails because it says updates are suppresed by the administrator, which they are not (I am the admin). Help??

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      StephenTownsendAuthor
      Participant
      January 6, 2014

      Is there no help on this? I can't currently use the software I'm paying for...

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