Skip to main content
P
peter_o_aus_e
Participant
January 13, 2022
Answered

Preview doesn't work, AE crashes

  • January 13, 2022
  • 1 reply
  • 625 views

Hello everybody,

 

I really need your help, please. Although it’s a well discussed problem, I wasn’t able to fix it. After about a minute or so after starting a new project, the preview crashes. When I hit space, the bar only moves a few frames.

I’ve tried (alomost) everything:

 

I

updated AE,

updated Windows,

updated all drives via driver easy and driver booster.

 

I tried renaming the folders to .old

I tried it with older AE-Versions.

I used the Adobe Cleaner Tool an reinstalled everything

I disabled the GPU acceleration and set it to Mercury Software only.

 

Since I work with two BenQ screens I tried using both with the docking station, connecting just one directly to my laptop. And finally just on the laptop.

Same result everytime:

It keeps crashing after a little while and cannot be shut down regularly – only with the task manager.

 

Here are my settings:

            Machine                                 LENOVO - ThinkPad E590

            Operating System                  Microsoft Windows 10 Pro (64-bit)

            Memory                                 32 GB

            Processor                               Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz

            Video Card                            Intel(R) UHD Graphics 620

            Monitors                                BenQ BL2483

 

Meanwhile I am very desparte. Hopefully anybody has an idea, what is going wrong and how I can fix it.

 

Thanks a lot!

 

Peter

    This topic has been closed for replies.
    Correct answer defaultgcduloqcmgwt

    Hi Peter,

     

    I have almost same machine and i had same problem. Try to update graphic card driver but directly from Intel site.

    Also i found this: https://community.adobe.com/t5/after-effects-discussions/composition-panel-is-keep-freezing-after-few-min/td-p/12618626

     

    All the best,

    Ivan.

    1 reply

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    January 14, 2022

    Hi Peter,

     

    Thanks for reaching out and sharing the details.

    Could you try disabling the "Cache Frames When Idle" in the Composition > Preview.

    Let us know if it helps.

     

    Thanks,

    Nishu

      P
      peter_o_aus_eAuthor
      Participant
      January 14, 2022

      Hi Nushu,

       

      thanks a lot for your tip! Unluckyly it still doesn't work 😞

       

      Greetings,

       

      Peter

      D
      defaultgcduloqcmgwtCorrect answer
      Participant
      January 20, 2022

      Hi Peter,

       

      I have almost same machine and i had same problem. Try to update graphic card driver but directly from Intel site.

      Also i found this: https://community.adobe.com/t5/after-effects-discussions/composition-panel-is-keep-freezing-after-few-min/td-p/12618626

       

      All the best,

      Ivan.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices