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Participant
November 12, 2016
해결됨

Suddenly, After Effects can't find preferences

  • November 12, 2016
  • 2 답변들
  • 9072 조회

Hello, I recently upgraded to After Effects CC 2017 and when I tried to launch it for the first time, I got the message

<After Effects can’t continue. Error while accessing the preference files inside “/Users/williamneff/Library/Preferences/Adobe/After Effects/14.0”, please verify the file permissions and try again.>

I uninstalled CC 2017 and reinstalled the CC 2015 version, which I've been using, but now I get the same message. The folder and preference file the app's looking for don't exist. I've never had this problem before. I'm running OSX 10.10.5 Yosemite and I'm hesitant to upgrade because I'm in the middle of a big project (now on hold until I can get After Effects back). Does anyone know what's going on?

Wm Neff

    이 주제는 답변이 닫혔습니다.

    2 답변

    Participant
    January 14, 2020

    Can't see, to find solve for windows

     

    Participant
    May 29, 2020

    Hey, just delete the preference folder, then you can open After Effect, it will be create a new preference folder

    Participant
    December 15, 2020

    where to find this folder?

    Roei Tzoref
    Legend
    November 12, 2016
    sneef27작성자
    Participant
    November 12, 2016

    SUCCESS.

    Thank you thank you!