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PAK1111
Participant
January 10, 2016
Answered

The Common Extensibility Platform (CEP) suite couldn't be loaded.

  • January 10, 2016
  • 22 replies
  • 84671 views

Does anyone know how to resolve this? I uninstalled and reinstalled and getting the same error. After Effects can’t continue: The Common Extensibility Platform (CEP) suite couldn't be loaded. You may need to reinstall. After Effects can’t continue: unexpected failure during application startup. I'm running (Mac) Yosemite 10.10.5, using After Effects CC 2015 v.13.6.1. Any help is appreciated!

      Correct answer Doc Shop Inc

      I had the same problem on a mac running After Effects CC 15.0.1.

      The issue turned out to be faulty permissions on the "Adobe" folder inside the user "Documents" folder.  I changed the folder permissions to be "Read & Write" for all (be sure to "apply to enclosed items") and the problem was fixed.  Permissions should be as follows:

      22 replies

      Show previous replies
      OChrisJonesO
      OChrisJonesO
      Participant
      February 9, 2016

      I was experiencing the exact same issues you described. No amount of uninstall, reinstall, update, or even the CC cleaner tool was able to fix.

      The solution? For me, after ensuring that AE was running with full administrator rights in Windows 10 (right click > run as administrator) it opens up just fine for me.

        GhostAD
        GhostAD
        Participant
        March 13, 2016

        Thanks That fixed it

        johnniem58272816
        johnniem58272816
        Participant
        January 26, 2016

        Same problem here after installing latest update for AE CC 2015 on a Windows 10 PC.  Uninstall/reinstall has not resolved the issue.

        Szalam
        Community Expert
        SzalamCommunity Expert
        Community Expert
        January 27, 2016

        Uninstall, run the CC Cleaner tool from Adobe, restart your machine, reinstall. See if that helps.

        johnniem58272816
        johnniem58272816
        Participant
        January 27, 2016

        Before running the CC Cleaner Tool (below are the options the tool offers on my machine) do I have to uninstall all of my CC Cloud Apps?  The only App I am having the CEP problem with is CC After Effects 2015 and I don't want to uninstall/reinstall all of my Apps unless I have no other option.

        Choose from one of the following options to clean up :
        1.  All
        2.  Adobe Flash Player 10.2
        3.  Creative Cloud 2015, Creative Cloud 2014, Creative Cloud & CS6 Products
        4.  Creative Cloud 2015 only
        5.  Creative Cloud 2014 only
        6.  Creative Cloud only
        7.  CS 6 only
        8.  CS5-CS5.5-CS6
        9.  CS5-CS5.5
        10. CS3, CS4
        11. Adobe Id credentials
        12. Fix Host File
        13. Quit

        Choice :>

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