Skip to main content
I
isaakvanwegen
Participant
April 21, 2019
Question

Unable to launch After Effects on Windows, error "Error while accessing the preferences files

  • April 21, 2019
  • 4 replies
  • 5147 views

it says this(image) when I start up after effects can someone tell me what to do?

Title was edited by: Moderator

This topic has been closed for replies.

4 replies

V
VIVAPLAY22310093ifyi
Participant
December 18, 2021

RIght-Click on the MS DOS version of after effects in AE's folder, and click open. It will load up just fine.

S
suji kumar
Participant
March 31, 2020

For windows

Goto App data

goto Roaming/Adobe/After Effects  

Then Right click 16.1 folder

Click Give access to -> Remove access

then give access share everyone

 

    abdozy
    abdozy
    Participant
    September 21, 2021

    I think this may be a solution to the problem

    I tried to change the permissions. I found it's already shared as the problem appeared after I've been using the program without any problem for a while. I've also tried the give access trick it didn't work.

     

    Final I tried to presss Ctrl+Alt+the app icon on my task bar and it worked!

      Shivangi_Gupta
      Community Manager
      Shivangi_GuptaCommunity Manager
      Community Manager
      April 23, 2019

      Hi isaakvanwegen,

      I agree with Mylenium​. It seems that After Effects folder does not have proper read/write permissions and that is causing the launch error.

      • Did this start happening after the latest update?
      • Are you signed in as the administrator on this computer?

      I would recommend the following steps:

      1. Check for the permissions for the specified folder in the error. Refer: how to change folder and file permissions in windows 10 - Microsoft Community
      2. Select the application > Right click > Run as administrator.

      Let me know if the issue persists. We're here to help.

      Thanks,

      Shivangi

      A
      aphriellart
      Participant
      May 29, 2020

      Same like me, it's not helped,

      i've try to change folder permissions,  but the permissions is in full control.

      and the app still can't work.

      Mylenium
      Mylenium
      Legend
      April 22, 2019

      It means what it says - verify your file and folder permissions. Google is your friend.

      Mylenium

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices