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R.Silva
R.Silva
Known Participant
December 20, 2015
Answered

unbalanced unlock ( 7 :: 40 )

  • December 20, 2015
  • 31 replies
  • 277128 views

Hi:

I just got an error that displays and doesn't want to go away even after I click the only OK button in the dialog box.

The error as cryptic as this is, is:

"After Effects error : unbalanced unlock. ( 7 :: 40 )

Does anybody know how to get rid of this and why did it show up in the first place?

Using Mac OSX El Capitan with the latest AECC2015 update (13.6.1.6)

Thanks.

      This topic has been closed for replies.
      Correct answer kris_cave

      Hey Everyone,

      Just ran into the same thing. I ended up getting rid of it by purging my memory and cache (Edit > Purge > All Memory & Disk Cache...).

      Heads up, I had to be crafty and hit Enter to clear the error then immediately click Edit before the error popped up again.


      Hope this helps!

      31 replies

      A
      Amber5CB4
      Participant
      January 9, 2021

      hii so i cant press the purge button what do can i do???

        D
        default22087958gd7ydu
        Participating Frequently
        January 31, 2022

        مرحبا 

        P
        prossi1982
        Participant
        August 28, 2018

        Genius!!!!

        C
        coryhall
        Participant
        August 6, 2018

        Kris_Cave, thank you! The trick of hitting enter then quickly hitting edit > purge did the trick. Thanks a bunch!

        sagorsur
        sagorsur
        Participant
        June 13, 2018

        It's a continuous error... Nothing can stop this, without forced stop....

        quangart0810
        quangart0810
        Participant
        April 29, 2018

        Hi, i have the same issue. Just close the software and open it again. The problem gone!

        rooss96412769
        rooss96412769
        Participant
        April 10, 2018

        It also works to click on the escape button...

        timl69488324
        timl69488324
        Participant
        March 16, 2018

        I only must to restart After Effects

        Skydog70
        Skydog70
        Participant
        March 26, 2018

        Caps lock was the culprit for me. I kept hitting escape until I got to a point where I could save. Exited AE and re-opened and noticed my caps lock was on. Turned it off and all was well.

        motionben
        motionben
        Known Participant
        February 27, 2018

        Also posting just to document. Same error message. Lots of smashing Enter to escape it. The Purge fixed it for me as well.

        Happened while I was kerning type in a comp containing an MP4 and a type layer.

        MacOS High Sierra 10.13.2

        After Effects 2017.2 (Version 14.2.1.34)

        E
        Ed Bell
        Participant
        February 19, 2018

        Same error occurred while fiddling with a Path.   kris_cave's solution also worked for me. Thank you Kris Cave!

        SOLUTION:

        Get rid of it by purging memory and cache (Edit > Purge > All Memory & Disk Cache...).

        Heads up, hit Enter to clear the error then immediately click Edit before the error popped up again.

        L
        LeeHarper70
        Participating Frequently
        November 28, 2017

        I've just had this same problem when moving an animated mask that's applied to a solid layer.  As soon as I clicked the 'ok' button, the message would appear again, over and over and over.  I tried the quick press-Enter-and-click-Edit-menu suggestion but I couldn't get that to work as the message reappeared instantly.  I also resorted to holding my finger on the Escape key and the message just kept on re-appearing.  I eventually had to force AE to close and reload an auto-save, only to find that the auto-save hasn't been auto-saving all morning.  So a morning's work lost.  Lesson learned, don't rely on auto-save either. 

        Windows 7 Professional, After Effects CC 2017...  this sort of thing shouldn't be happening!

        Lee

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