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RyanScammell
Inspiring
February 10, 2020
Question

Wacom Tablet Touchpad Scroll Crashing Windows Machine

  • February 10, 2020
  • 1 reply
  • 582 views

Hi all,

 

I'm having an issue in After Effects.  When I'm using my tablet and I use two fingers to scroll (as I normally do) it will sometimes stick as the hand and won't let me release, moving the timeline all over the place.  This is annoying enough, but whatever.  Usually by removing my hand and tapping the tablet with my finger changes it back to the mouse cursor and it goes back to normal (somewhat). The problem is, once this has happened I lose the ability to click on my taskbar, my windows icon, or any other app window to move them around.  I have a normal cursor but nothing else responds to either the pen or touch.  I believe I can usually continue working in AE, but if I minimize the window there's no way to re-open it.  The only solution is CTRL-ALT-DEL and then cancel as it stops whatever process is hanging the system.  FYI I don't seem to have this issue in premiere for example.  I've tried resetting AE preferences. And then uninstalled and reinstalled AE.  A conversation with Wacom says I'm as up to date with that driver as I should be and everything I've currently done is their suggested troubleshooting steps, but still the issue persists. 

 

This was not an issue when I was working on a mac and it makes me think it's a windows ink issue. I have "use windows ink" disabled within my wacom preferences.  

 

Anyone else having this issue?  It's borderline making it impossible for me to work in AE using my tablet anymore.

 

I'm using an Ituos CTH-690 with the 6.3.38-2 driver.  AE is the lastest CC version.  Windows is 10 Pro 64 bit.

 

Thanks

 

Ryan

    This topic has been closed for replies.

    1 reply

    J
    Julian4D
    Participant
    December 2, 2020

    Same here. Latest version of AE CC, Win 10, Intuos Pro M 2015. I usually scroll with the second button on the pen, but since a few month (with an AE Update..?) i have the same problem: After scrolling in AE the left mouse click freezes for the whole system. Mostly only a hard reset helps, which is, obviously, extremely annoying and absolut horror to work with. Tried about 10 different driver versions for wacom (trying one from 2018 next), which means the fix needs to be done by Adobe. 

    Rameez_Khan
    Rameez_Khan
    Legend
    February 11, 2021

    Hi Julian4D,

     

    Can you follow the workaround mentioned in this thread and let me know if it helps? https://community.adobe.com/t5/after-effects/wacom-intuos-failure-in-after-effects/td-p/11416413

     

    Thanks,

    Rameez

    J
    Julian4D
    Participant
    February 11, 2021

    Hi RameezKhan,

    thanks for your reply. The workaround with "Pan/Scroll (Legacy)" didn't work for me, i tried it last year, when the problem appeared. Right now i'm using the oldest available wacom driver on their website, and it works. Sometimes the driver automatically updates, and the problem appears again, but for now, it works.

    Thanks,

    Julian4D

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