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hannaha58007009
Participant
February 2, 2021
Question

After Effects black screen then white work space

  • February 2, 2021
  • 6 replies
  • 3355 views

Hello, I have been having this problem with after effects it will not let me do anything. First, it will make both my computer screens go black then turn on and the after-effects screen looks like this.

Sometimes it will do this right when it starts up or it will open then as soon as I click anything it will do it. after it will not let me do anything. I have uninstalled it and reinstalled and restarting my computer but nothing seems to help. any advice would be greatly appreciated. 

    This topic has been closed for replies.

    6 replies

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    February 21, 2024

    A lot of time, it happens because of the outdated GPU driver. Please share your GPU make and model and the version of the driver installed on your computer.

     

    Thanks,

    Nishu

    M
    Mauricio Costa Santos
    Participating Frequently
    February 21, 2024

    Sorry! It's all in brazilian portuguese.

    ------------------------------------------------

    Relatório de informações do Sistema NVIDIA criado em: 02/21/2024 16:54:20
    Nome do sistema: MAU-PC

    [Monitor]
    Versão do DirectX: 12.0
    Processador da GPU: NVIDIA GeForce RTX 2060
    Versão do driver: 551.52
    Tipo de driver: DCH
    Nível de recursos do Direct3D: 12_1
    Cores CUDA: 2176
    Clock do núcleo: 1680 MHz
    Taxa de dados da memória: 14.00 Gbps
    Interface da memória: 192bits
    Largura de banda da memória: 336.05 GB/s
    Memória total de gráficos disponível: 28639 MB
    Memória de vídeo dedicada: 12288 MB GDDR6
    Memória de vídeo dedicada: 0 MB
    Memória compartilhada do sistema: 16351 MB
    Versão BIOS do vídeo: 90.06.6A.00.6D
    IRQ: Not used
    Barramento: PCI Express x16 Gen3
    ID do dispositivo: 10DE 1F03 40991458
    Número da peça: G161 0064

    [Componentes]

    nvui.dll 8.17.15.5152 NVIDIA User Experience Driver Component
    nvxdplcy.dll 8.17.15.5152 NVIDIA User Experience Driver Component
    nvxdbat.dll 8.17.15.5152 NVIDIA User Experience Driver Component
    nvxdapix.dll 8.17.15.5152 NVIDIA User Experience Driver Component
    NVCPL.DLL 8.17.15.5152 NVIDIA User Experience Driver Component
    nvCplUIR.dll 8.1.940.0 NVIDIA Control Panel
    nvCplUI.exe 8.1.940.0 NVIDIA Control Panel
    nvViTvSR.dll 31.0.15.5152 NVIDIA Video Server
    nvViTvS.dll 31.0.15.5152 NVIDIA Video Server
    nvDispSR.dll 31.0.15.5152 NVIDIA Display Server
    nvDispS.dll 31.0.15.5152 NVIDIA Display Server
    nvLicensingS.dll 6.14.15.5152 NVIDIA Licensing Server
    nvWSSR.dll 31.0.15.5152 NVIDIA Workstation Server
    nvWSS.dll 31.0.15.5152 NVIDIA Workstation Server
    nvDevToolSR.dll 31.0.15.5152 NVIDIA Licensing Server
    nvDevToolS.dll 31.0.15.5152 NVIDIA 3D Settings Server
    PhysX 09.21.0713 NVIDIA PhysX
    NVCUDA64.DLL 31.0.15.5152 NVIDIA CUDA 12.4.74 driver
    nvGameSR.dll 31.0.15.5152 NVIDIA 3D Settings Server
    nvGameS.dll 31.0.15.5152 NVIDIA 3D Settings Server

      nishu_kush
      Community Manager
      nishu_kushCommunity Manager
      Community Manager
      February 22, 2024

      Thanks for the details. Looks like you're using the Game Ready driver. Can you install the Studio driver and see if that brings any change? Here's the link to download: https://www.nvidia.com/Download/driverResults.aspx/218115/en-us/

      If that doesn't work, Go to After Effects Preferences > Display > disable Hardware Accelerated Composition, Layer, and Footage Panels.

      Let us know the outcome.

       

      Thanks,

      Nishu

      M
      Mauricio Costa Santos
      Participating Frequently
      February 21, 2024

      SAME problema with me! All is up to date. I'ver even unistalled Office thinking it would be it, 'cause everytime it happend I had this almost transparent line on my screen and when I closed Word it was gone. I dont know what is happening.

        A
        arslanss355923824g22
        Participant
        February 21, 2024

        I have the same issue. The after effects 2024 (24.1.0) freezes for a few seconds, then the entire screen turns black, then after effects turns into a white screen (image attached).
        After this happens, the Windows 11 interface also becomes partially unresponsive.

         

        It's annoying because it can happen 5-10 times a day depending on how I use After Effects. To fix it, I restart Windows or log out and on. This is how after effects can work.

        here is my PC specs:

        the PC specs is in attachments.

        Geforce driver version is 551.52 (its latest auto update. I tried an old version but the same issue)

        thanks @nishu_kush @Rick Gerard 

          nishu_kush
          Community Manager
          nishu_kushCommunity Manager
          Community Manager
          November 16, 2023

          Hi @hannaha58007009 and @Phil24377809iqw9 

           

          As the expert suggested, please share the following details so that we can diagnose the issue better:

          • What are your system specifications (CPU, GPU, RAM, OS version)?
          • Is your GPU driver updated? 
          • Does it happen with all the projects or a particular one?

          We're here to help, just need more info.

           

          Thanks,

          Nishu

          P
          Phil24377809iqw9
          Participant
          November 15, 2023

          I have the same issue on 2 different Windows machines. 

          R
          Community Expert
          Rick GerardCommunity Expert
          Community Expert
          February 3, 2021

          What are your comp panel Preview settings. They could be Final Quality or Adaptive Resolution because the Comp Pantl Preview icon is white. You could try changing the setting to Fast Draft.

           

          What are the comp settings? Is the comp background black (the default and what you should always use)? The Inside comp is selected in the timeline and it's 10 minutes long, which is a potentially insane length for an AE comp, Standard HD NTSC. What about the comp you are having problems with?

           

          What version of AE? Are your GPU drivers up-to-date? Have you tried Edit/Purge/All memory and disk cache?

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