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Ozzy Otter
Known Participant
April 4, 2018
Answered

After Effects not seeing PostScript Fonts

  • April 4, 2018
  • 19 replies
  • 14055 views

Hello all,

After applying the latest update for AE and Premiere this morning, I noticed that neither program lists PostScript Type 1 fonts in their respective font menus. AE CC 2017 still lists (sees) the PostScript  Type 1 fonts correctly. Did I miss a notification regarding dropping support of PostScript  Type 1 fonts or is something amiss? Photoshop, InDesign, and Illustrator still see PostScript  Type 1 fonts. Seems to have only affected the video applications?

System Specs below:

Mac Pro 5,1 (2012)

128 GB RAM

NVIDIA GTX 980

macOS 10.12.6

Font Management via FontExplorer X

Thanks for any help!

This topic has been closed for replies.
Correct answer Tim Kurkoski

We are investigating a problem where After Effects 15.1 is unable to see certain PostScript fonts. This is an unintentional change, and we're still in the discovery phase.

Workarounds in the meantime for this would be to convert the font or obtain an OpenType or TrueType version of it. Failing that, create the text in Photoshop and use the PSD source instead of a native text layer in After Effects. (Yes, that's a bit of a hassle, which would work best if you're not animating the text and don't have to do more editing.) Sorry about the hiccup here.

19 replies

Tim Kurkoski
Adobe Employee
Tim Kurkoski
Adobe Employee
July 17, 2018

This bug is fixed in the July 2018 update for After Effects CC (version 15.1.2).

A list of bugs fixed in this release:

https://helpx.adobe.com/after-effects/kb/bug-fixes-in-after-effects-cc.html

    DWCastillo
    DWCastillo
    Known Participant
    July 11, 2018

    Wow. 4 months and no solution. These sorts of things should be tested before rolling out a new update.

    Sloppy.

    T
    TomJohnstone
    Participant
    June 28, 2018

    I can't believe how slow Adobe is being on such a huge issue, come on guys, we all pay good money to use your products!

      stéphaneb135451
      stéphaneb135451
      Participant
      June 28, 2018

      Soooo looooong

      filmsproket
      filmsproket
      Known Participant
      June 20, 2018

      Just checking in on this.  I can't use most of Benton Sans fonts in AE and Premiere.  They both seem to recognize the italics version of this font, but non of the other styles.  For some reason if I have the text layer existing from previous projects, then AE will maintain the font, but if I change the font and try to change back, it won't.  I've reinstalled the font multiple times and updated AE and Premiere. HELP!  How can I stay up-to-date on the progress of this issue.  Seems like it's been going on for MONTHS, on this thread.

      margaretb42167537
      margaretb42167537
      Participating Frequently
      June 15, 2018

      To add to my ridiculous frustrations with this problem:

      I have to use PrPro 12.0 to keep my graphics working with my font. BUT.....now my 4k footage is glitchy. The solution: UPDATE to 12.0.1. See this thread: Playback Glitches Premiere 2018 12.0.0

      So, I cannot win. Either I can have beautiful 4k footage or I can have my graphics. 50 shades of done with Adobe right now. 

        B
        bellPost
        Inspiring
        June 15, 2018

        I hate to say it, but Avid is looking mighty nice once again.

        I'd hate to go back, but the stability of Avid is by far, hands down, the best out there.

        B
        briank99674728
        Participant
        June 13, 2018


        Earlier today, user michaels27531086 asked a question I think deserves to be answered.  Instead of providing said answer, Adobe chose to censor this forum and remove a legitimate question.  Thankfully I still have the automated email and can repost it:

        "Why are you continually "pushing" the AE update via the ACC application when you know it has this bug?"

        Adobe, can you answer this time?  Why is it on the user to fix a problem with your application that you've known about for months and deliberately chose not to pull?

          heemanhey
          heemanhey
          Participant
          June 13, 2018

          This annoys me as well, and the lack of info. I you going to push the update at least update us about current bugs.

            M
            mofxtv
            Participating Frequently
            June 11, 2018

            Wasted 3 hours today "discovering" this bug. What a PAIN! Now I have to revert to AE CC 2017 and reinstall all of the new plug-ins I wasted on 2018.

              M
              mofxtv
              Participating Frequently
              June 12, 2018

              My solution was to use a free demo of TransType 4 for Mac or Windows to convert the Postscript fonts. It's not clear from their website what the limitations are for the demo. The full version is $97 USD. There's a lot of free "online font converters", but the sites look very sketchy.

              M
              mofxtv
              Participating Frequently
              June 13, 2018

              To clarify, I had to convert the Postscript fonts to OpenType. The default in TransType is TrueType fonts and I thought it had worked yesterday because I could convert the PSD fonts to editable inside AE. But today I realized that the fonts were still not showing up in the font menu list in AE despite showing up in Photoshop and Illustrator. After converting to OpenType, the fonts now appear in the Character Font list.

              Tim Kurkoski
              Adobe Employee
              Tim Kurkoski
              Adobe Employee
              June 1, 2018

              We are testing a fix for this problem. If you would like to help us test the fix, go to https://www.adobeprerelease.com/ and click on the Available Programs tab, then join the "After Effects CC bug-fix patch update" program. A non-disclosure agreement is required to enter this program. Thank you.

              Dave_LaRonde
              Dave_LaRonde
              Inspiring
              June 11, 2018

              https://forums.adobe.com/people/Tim+Kurkoski  wrote

              We are testing a fix for this problem. If you would like to help us test the fix, go to https://www.adobeprerelease.com/ and click on the Available Programs tab, then join the "After Effects CC bug-fix patch update" program. A non-disclosure agreement is required to enter this program. Thank you.

              ...And welcome to the Adobe Unpaid Beta Tester Program.

                stéphaneb135451
                stéphaneb135451
                Participant
                May 11, 2018

                Same problem here !
                I have a film to update with a lot of postscript fonts and it's a mess. Can we have an update asap please ?.

                Dave_LaRonde
                Dave_LaRonde
                Inspiring
                May 11, 2018

                stéphaneb135451  wrote

                Same problem here !
                I have a film to update with a lot of postscript fonts and it's a mess. Can we have an update asap please ?.

                Don't hold your breath -- use CC 2017 and get on with life until such time as Adobe takes time away from developing new AE features to fix what they broke introducing previously-new features.

                  stéphaneb135451
                  stéphaneb135451
                  Participant
                  May 12, 2018

                  And how I can open my projects I did with cc 2018 ? ^^

                  margaretb42167537
                  margaretb42167537
                  Participating Frequently
                  April 30, 2018

                  I also found today that you must roll back Media Encoder as well when you go to export as well. Heads up!

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