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RiaanLaubscher
Participant
November 21, 2019
解決済み

System compatibility report: Unsupported Video Driver Intel HD graphics 630 [AE 2020] [Windows 10]

  • November 21, 2019
  • 返信数 10.
  • 121415 ビュー

Hi All

 

I just got AE 2020 but when I launch it it says that intel hd 630 graphics are not supported.

 

 

I have the application set to use the preferred Nvidia graphics card in the Nvidia control panel.

 

 

And Mercury GPU Acceleration (CUDA) set in the Project Settings of AE. Still getting this issue every time I open AE. Is this a known bug and would it have an affect on the performance of AE?

 

System specs:

 

24 GB DDR4 RAM

Intel i7 7700HQ

Nvidia GTX 1050

AE 2020 version 17.0.0 Build 557

 

title edited by Mod

このトピックへの返信は締め切られました。
解決に役立った回答 ni8

I have Radeon R7 240 gpu but i still have the intel error ?

 

返信数 10

N
ni8解決！
Participant
June 24, 2023

I have Radeon R7 240 gpu but i still have the intel error ?

 

    Rameez_Khan
    Rameez_Khan
    Legend
    September 28, 2020

    Here is a detailed post about the System Compatibility Report:

     

    FAQ: What is System Compatibility Report in After Effects and Premiere Pro

     

    Rodrigo Pafs
    Rodrigo Pafs
    Participant
    January 28, 2021

    Same problem here, dont know what to do anymore. 😞

    A
    ahmedusman861
    Participant
    July 6, 2020

    Hi,

    i am having the same issue even after installing the graphic drivers.

    I think it is some kind of bug.

    so you should check it out and fix it.

    thanks alot.

    FlyNAce
    FlyNAce
    Participant
    August 4, 2020

    I'm having the same issue now with an Intel HD 620 every time I try to open Premier Pro 2020.  Was okay until I clicked on Adobe Update All last week!!!  Now I can't get anything to run on my HP laptop... but it's okay on my HP PC running a different driver!  It must be a bug!?

    V
    vamsee9
    Participant
    April 1, 2020

    i have same problem and i tried your solution but intel drivers are up to date but still same error it shows 

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    April 22, 2020

    Hi there,

    We're sorry for the delay in response. We appreciate that you tried to troubleshoot the issue before contacting us.

    Could you confirm the driver version for Intel GPU installed on your computer?

    We'll stand by!

    Thanks,

    Shivangi

    F
    Felipe Calleja
    Participant
    June 9, 2020

    Hi,

    I have the exact same problem. A few months ago i was able tu run After Effects an Premiere with no problems but now i get a Unsupported Video Driver message. When i try to fix it, the driver version downloaded i got an unsupported version message (i have an Intel 4600 GPU), i tried installing the latest version of the driver, installing a previous version of premiere and after effects, but nothing seems to work.  By the way, if i click on "continue with known issues" the program crushes, so i can't even open the programms.

    The rest of the suite (photoshop, illustrator, indesign, etc. have no problems running). I have read that Intel is no longer giving updates to old GPUs

    Is there a way to get mi programms running again? Or perhaps getting an older version that runs on mi PC (CC 2017 for example)?

    I have an intel i7-4790 CPU, 3.60 GHz, 16 GB RAM, Intel HD 4600 integrated GPU and dedicated AMD Radeon HD 8490, both drivers updated to its latest versions.

     

    Thanks

    T
    Tabish Patvi
    Participant
    March 15, 2020

    try this https://www.youtube.com/watch?v=w-wJ8lyL_mQ&feature=youtu.be

    A
    Ayman Ayad
    Participant
    February 12, 2020
    System compatibility report: Unsupported Video Driver Intel UHD graphics 620
    [AE 2020] [Windows 10]
     
     
    Please solve the problem
     
    E
    emmanuelshamenda
    Participant
    February 11, 2020

    I'm having the same issue both with the Unsupported Video Driver and when I go on the Install Intel Graphics driver page on adobe and try to download the file and extract evertyhing and run the download as the administator the pop up comes up as does not meet miniuem requirments.  I'm running an intel(r) core(tm) i5-4570 cpu @ 3.20ghz with 8GB of RAM on a 64 bit oprating system windows 10 and also a  NVIDIA GeForce GTX 1050 Ti on the same computer, i just upated all my adobe creative cloud programs on the 2/11/2020 and just started having these issues.

    Help please? 

     
     
      hazelwatson
      hazelwatson
      Participant
      February 21, 2020

      I have the exaxt same issue. Did you find a solution?

      st52509119
      st52509119
      Participant
      February 5, 2020

      Hi,

       

      Thank, I have been getting the same errors. However I do install the fix, and then after effects runs properly for a day or two and then I get the same error message.

       

      Please advise

       

       

      P
      precise_Wizard5FFC
      Participant
      February 21, 2020

      im having the same issue. i think its some kind of bug. 
      Intel Core i7 7700HQ @ 2.80ghz

      16gb ddr5 ram

      nvidia gtx 1050 ti

      Mufeez Petrikov
      Mufeez Petrikov
      Participant
      January 25, 2020

      i have xeon e5420 and 16 gb ram also nvidia gt 630 2gb ddr3 but same issue

      Shivangi_Gupta
      Community Manager
      Shivangi_GuptaCommunity Manager
      Community Manager
      November 22, 2019

      Hi there,

       

      Thanks for reaching out. The system details you've shared are good enough to run After Effects. We're here to help you with the application.

       

      Please install it  and then restart the computer.

       

      Let us know if it brings any change.

       

      Thanks,

      Shivangi

        R
        RiaanLaubscher作成者
        Participant
        November 22, 2019

        Thanks Shivangi. It works!

          Shivangi_Gupta
          Community Manager
          Shivangi_GuptaCommunity Manager
          Community Manager
          December 6, 2019

          Happy to help! 🙂

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