Skip to main content
H
HaynesHH
Participant
September 4, 2017
Answered

WHEA UNCORRECTABLE ERROR / Windows 10 Pro / After Effects

  • September 4, 2017
  • 22 replies
  • 31905 views

Hello all,

I'm having some severe troubles with my brand new pc workstation (Intel(R) Core(TM) i7.7820X CPU @3-60 GHz 8 Cores, 32 GB RAM, NVIDIA GeForce GTX 1070 Sea Hawk, Windows 10 Pro) that is shutting down (Blue Screen, Stopcode, WHEA UNCORRECTABLE ERROR) almost every time I'm using After Effects CC 2017. It even happened when I opened Photoshop (CC 2017). There is no recognizable reason why Windows crashes, since it happens even when I just open the preferences.

When I installed the latest nvidia drivers (also the cuda_8.0.61_win10) on friday, the system was stable for two days, but this morning it happened again. Since the machine was prepared by professionals and since all specs are okai, I assume the hardware should be fine.

Did anyone of you experienced this error as well? Does anyone have a clue, what I should do? Since I'm currently working on a project and facing tight deadlines, it's vital for me to get After Effects running again.

Thanks for your help

Best regards

    This topic has been closed for replies.
    Correct answer BT_Chamby

    SOLUTION!!

    -Uninstall "Intel Turbo Boost 3.0" app

    -in your BIOS, turn off "TURBO BOOST"

    Works for me! Hopefully there will be an update to let us use Turbo boost wit's Adobe CC again soon, but for now, this looks to be our workaround! Let me know if you get the same result!

    22 replies

    Show previous replies
    A
    andreye33740940
    Participant
    November 16, 2017

    One of my clever friend (the old overclocker)) advised me to do this:

    Go to the BIOS and change the CPU voltage setting. (For Gigabit X299 UD4 motherboard) BIOS / M.I.T./Advanced Voltage Setting / CPU Core Voltage Control / Internal CPU Vcore - set 1.2v instead of "Auto". That's exactly what I did. While everything is working fine. After Effects CC2018 and Premiere CC2018. "Turbo Boost" I did not turn it off.

    Try to change this parameter on motherboards of other manufacturers. Perhaps this will help solve the problem.

    Attention! Do not forget to monitor the CPU temperature. And install a good CPU cooling.

    (Most likely this is an Intel problem, but not Adobe problem.)

    Configuration

    MB Gigabyte X299 UD4

    CPU Intel Core i7-7820X

    RAM Corsair Vengeance LPX DDR4 2800Mhz 64Gb

    SVGA Gigabyte GTX 1080Ti

    SSD1 Kingston 240Gb

    SSD2 Samsung 850Evo 2Tb

      G
      gokcere90549911
      Participant
      December 13, 2017

      Thanks Andreye.

      I don't want to disable Intel Turbo Boost and change AVX, so tried your solution firstly.

      Seems to work for now.

      MSI X299 Xpower Gaming AC

      Intel Core i7-7820x

      Vcore: Changed from Auto to 1.270

      Ring: Changed from Auto to 1.170

      Intel Turbo Boost: Enabled (no change)

      AVX: Auto (no change)

      Fan: Custom settings for more cooling.

      Don't forget to monitor your temperatures and modify fan settings if necessary.

      K
      khaos337
      Participant
      October 19, 2017

      Same issue for me also running an i7-7820X.  Happens with both illustrator and photoshop.  Will try this solution but a fix would be nice.

      R
      Realms1
      Participant
      October 19, 2017

      I am having the same issue with Photoshop constantly crashing BSOD. Specs as below. I have turned off turbo boost and set the AVX offset to 5 as suggested above,  which has been an effective work around for now.

      Intel Core i7 7820X 3.6GHz 11MB

      Cooling Cooler Master Hyper 212 X CPU Cooler

      Motherboard Gigabyte X299 AORUS Gaming 3 LGA2066 ATX Desktop Motherboard

      Memory G.Skill 32GB (4x8GB) DDR4 Trident Z RGB 3200MHz

      OS Drive Samsung 960 EVO Series 500GB NVMe M.2 SSD

      Storage Drive WD Black WD2003FZEX 3.5" 2TB 64MB 7200RPM Desktop HDD

      Graphics Card Gigabyte GeForce GTX1070 AORUS 8GB GDDR5 3xDisplayPort HDMI DVID

      Case Corsair Carbide 270R Mid-Tower w/Side Panel Window

      Power Supply Corsair CS650M 650W 80PLUS Gold Semi-Modular Power Supply

        Tracy R. Atkins
        Tracy R. Atkins
        Participant
        August 2, 2019

        x299 i7 7820x system here.  InDesign CC 2019 Kept BSODing.  It's been doing it for years. I had to buy a Mac Mini just to do ID work.

        The change to 5 for the AVX in the Bios fixed it!

        My mind is blown.  One bios setting... and it works.  I'm almost in tears. THANK YOU so much!

        H
        hannahg2046054
        Participant
        October 7, 2017

        I have a very similar problem as well ! My setup is brand new, windows 10 home 64Bit, msi x299 sli plus /motherboard, Asus GTX 1080/ graficscard, Intel Core i7 7740x/ processor, corsair h100i v2/ cooling, samsung evo 850/ ssd, and an additional hdd from barracuda and a be quiet power supply(850V) bios is on 1.20. Everything was running just fine even indesign but both after effects and photoshop crashed after around 1-2min.

        I actually had an issue with the pci simple communication controller ! Did someone have a similar issue ? I had to install the intel management engine after that and thought i solved the problem but no still get the blue screen

        i will test disabling Turbo boost now but sounds like it's a shitty solution if you wanna use your processor to the fullest no ?

        L
        LightKraft
        Participant
        September 15, 2017

        vinegarshots​
        I have done it and it seems to be sorted as it's been working for a good 15 min without a crash or a blue screen...
        Thanks you for the solution...   
        Hopefully Intel and Adobe will work out a permanent solution for this.

        L
        LightKraft
        Participant
        September 15, 2017

        vinegarshots​ - I have the option for AVX Offset however the options are Auto and from 0 to 31 however I do not have the option to put a negative value.
        I have tried setting it to 0 as that's my lowest value however that too shows the same blue screen error.

        V
        vinegarshots
        Inspiring
        September 15, 2017

        Try a value of 5. The offset is a negative value whether or not it shows a - sign.

        L
        LightKraft
        Participant
        September 15, 2017

        vinegarshots​ It's the Gigabyte x299 UD4

        managed to find the turbo boost and disabled it however the issue persists...
        I hope Adobe or someone can give me a solution asap ...

        V
        vinegarshots
        Inspiring
        September 15, 2017

        Try looking for AVX offset in the bios and using a value of -5 to start. I couldnt get mine stable until I used an AVX offset as well.

        L
        LightKraft
        Participant
        September 15, 2017

        Hello All!!

        I too have the same processor with a Zotac 1070 and it's exactly the same issue on Photoshop.... However it works fine with Light room

        Nothing seems to fix it so far..

        I'm using a Gigabyte Motherboard and I'm unable to find turbo boost option in it...

        V
        vinegarshots
        Inspiring
        September 15, 2017

        Which motherboard model exactly?

        V
        vinegarshots
        Inspiring
        September 14, 2017

        Crossposting since there are multiple threads on this issue:

        I have the same problem. Encoding a video in Adobe Media Encoder gives me a bluescreen with "WHEA UNCORRECTABLE ERROR". In an attempt to isolate the problem, I stress tested my system to the max with some other applications (full CPU and GPU load at highest temperatures), and NOTHING else will trigger this error except for Adobe Media Encoder.

        I followed the advice in this thread, and it seems that I have eliminated the problem by setting an AVX offset of 5 in the BIOS, and also disabling "MSI Enhanced Turbo Boost as well". Interestingly, with these two modifications, I am able to keep the primary Turbo Boost functionality turned on, as well as the Turbo Boost Max application in Windows.

        System:

        W10 Home 64 bit
        i7-7820X
        MSI X299 Raider +latest BIOS
        128GB Corsair Vengeance 3000 MHz

        EVGA GTX 1080Ti

        R
        robertt66674135
        Participant
        September 8, 2017

        Hello,

        I seem to be suffering Form a very similar issue. After Effects bluescreens when playing the project timeline. It might have something to do with there being audio in the project, I will try something without audio next. When I use an USB ASIO audio device, instead of bluescreening, the system just freezes. Disabling turbo boost seems to solve the issue, but that is in my opinion not a permanent solution.

        Specs:

        I7-7820x on a MSI x299 tomahawk arctik

        32gb hyperx predator 3200 cl16

        Asus Gtx 1070

        750W corsair rm750i

        1tb Samsung 960 evo

        More than enough cooling.

        Please let me know if I can be of any help solving this problem.

        BT_Chamby
        BT_Chamby
        Participating Frequently
        September 8, 2017

        Of course, this is only a temporary workaround that at least lets us work in Adobe CC without crashing. The Adobe REP in this thread has reported the issue in hopes that we will be able to use Turbo Boost with Adobe CC in the near future!

        Show more replies
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices