Animate constantly slow and not responding

[Cameron27704686ocra]

I honestly don't get why it is so slow. I already checked and I meet the system requirements. It can climb the ram usage to at least 71% which shoun't be that bad. I need help with improving Adobe Animate's performance. I have no idea how.

[kglad]

what are your computer specs?

what's your fla's file size?

if you start a new fla, do you see any performance problem?

[Cameron27704686ocra]

Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz
8.0 GB RAM

Intel Optane+932GBHDD

Intel(R) UHD Graphics 630

[kglad]

you just meet minium specs with that ram, https://helpx.adobe.com/animate/system-requirements.html

but you can try 

1. update your graphics drivers

2. reset your preferences by:

assign an animate custom keyboard shortcut if nothing custom is already defined

uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then reinstall animate

open animate and confirm your customization was reset.

if it was, any problems with animate?

[Cameron27704686ocra]

Sorry, almost missed the reply. No none of that didn't work.

[kglad]

did you confirm your custom setting was reset?

[Cameron27704686ocra]

Yep. Did make sure everything was reset.

[kglad]

@Cameron27704686ocra 

then, for whatever you're doing in animate, your 8gb ram is not enough.

[Cameron27704686ocra]

How is a fla size of 4kb too much for 8 GB of ram? Is there any settings I could try to improve performance?

[kglad]

something's not right.  4kb is the size of an empty fla.  5kb is the size of a fla with one frame and one movieclip on stage in that frame.

[Cameron27704686ocra]

For some reason, it is very slow to even load a empty fla. Is there something wrong with my version?

[kglad]

open animate  (does that take long?)

create a new as3 or canvas project and save it.

open that newly created project with nothing on stage.  does that take long?

[Cameron27704686ocra]

Basically Animate takes pretty much forever to load and open. Can barely add a thing or even create a project at all.

[Mario_CR]

Because it's not just the document you're running, it's the program itself. Your OS also needs resources, Win 10 by itself needs 2 gb minimum to run. If you have other background services and processes running then it can be much more. Also anything on an HDD is gonna be slow; and there's been reports that Intel Optane can make some programs run even slower.  Just upgrading to an SSD makes a world of difference.

[Cameron27704686ocra]

From the looks of it though, it only uses about at least 20-30% of my memory, but it still loads forever, regardless of how many background processes are running.

[Mario_CR]

What percentage is the drive (Disk) usage at launch or when it's lagging? Also check if read and write speeds are slow.

[Cameron27704686ocra]

It peaks at nearly 40-50%.

[Cameron27704686ocra]

Can't tell where I can see if read and write is slow.

[kglad]

uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then

[Cameron27704686ocra]

uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then

By @kglad

Then what? I don't catch your drift.

[kglad]

then reinstall.  the idea being your preferences need to be rebuilt.

[Cameron27704686ocra]

Okay. I have tried that. Nothing improved the performance of Animate.

[kglad]

if you removed the preferences with that reinstall there's nothing else related to adobe you can do.

[Cameron27704686ocra]

Well, I guess Animate is bugged I guess. I hope some sort of patch or update fixes the issue with performance.

[kglad]

given the vastly greater number of people that don't have problems, it's more like something about your computer setup.