Brush lines are offset after drawing them

[LucasRPDJ]

Hello,

I've been having this problem since recent versions of Adobe Animate (since 2021 version) and I'm almost certain it's not coming from my tablet or other drawing devices.

When I draw with a brush, the software calculates the line to make a vectorial shape, but for some reason, it displaces the whole object a few pixels on bottom-right on the canvas. Whether it be using the mouse or a pen, it always moves the line a few pixels, which becomes very tricky to draw precise shapes.

The normal Brush just moves the line like I said, the Fluid Brush moves the whole canvas when I'm tracing the line, and goes back to it's position. But the problem remains the same.

The straight line tool works correctly.  (there's an example in image below)

Can someone explain why this happens? And probably how to fix it? I've heard a few simillar problems people got by having multiple screens, or having not well calibrated pen. But in my case, it happens only on Animate and isn't related to my tablet. I'm using a laptop, an ASUS ROG Strix Scar II.

Thanks in advance. 🙂

[kglad · Accepted solution]

what's your os and is your os scaling 100%?

[LucasRPDJ]

I'm using windows 11, I probably scaled general screen to 110%.

But as far as I remember, I had the problem before I switch to windows 11, I'll check this out.

[kglad]

@LucasRPDJ 

and test the result of resetting your screen to 100%.

p.s. if you do uninstall animate per @Nicktendo28, remove your preferences too per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

[Nicktendo28]

On the tablet you are using, did you calibrate your pen?

[LucasRPDJ]

My tablet is calibrated yes, on any other software it works correctly, but it's only on animate that's causes this problem, and it does that even when I'm using the mouse to draw.

[Nicktendo28]

What about an uninstall and a reinstall of aminate?

[Nicktendo28]

Maybe try an earlier version of animate? 

[Nicktendo28]

Here is how you can go back to other versions. 

[LucasRPDJ]

I tried, and switching between different versions doesn't seem to change anything. And I'm using some of recent Animate features so it brothers me to return back to previous versions.

[kglad]

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesign tools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links.**

---------------------------------------------------------------
* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
-------------------------------------------------------------

** there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam,

https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td...

[LucasRPDJ]

thank you, but I don't plan to use older versions since I use some of Animate recent features (over 2020 versions)

[kglad · Accepted solution]

got it.

did you try resetting your screen to 100% to test if that made a difference?

[LucasRPDJ]

Yep, I restarted my pc with screen scale to 100%, and looks like it works. So it was definitely a monitor problem then.

I thank you a lot for that! Thank you so much 🙂