[Bug] Playing stream audio from the editor almost always starts from beginning.

Report · Jul 10, 2013

Whenever I am creating a movie clip with an audio layer set to "stream" I usually click certain points of the movie and hit enter to see and hear it. In Flash CC however, it seems about 95% of the time no matter what frame I am on when I hit enter the audio starts from the beginning and is not in sync. There have been a few cases in which the audio started at right frame but I haven't yet been able to isolate the process. Audio works great in the exported SWF, this issue is just just with the editor.

Report · Aug 14, 2014

Hi chat09tails, I did the same steps you performed as well and received similar results this morning. The weird thing is (just as with all the previous troubleshooting I've tried before) it is inconsistent. Been following this thread for awhile and hoping to be able to assist where I can. I am wondering if this is still potentially an audio hardware/driver issue but what specific specs that is related to I do not know. However, see my troubleshooting results:

So this morning I tried making a FLA AS3 file with varying versions of 1 MP3 audio file set to 32kbps, 64kbps, 80kbps (original), and 128kbps using Audacity to convert new MP3's out. With all audio files set to stream in Flash, I received similar yet inconsistent results with the audio replaying from the beginning even though my red timeline head was in the middle of the 500 frame timeline (set at 24fps). Sometimes it would play fine, other times it would reset from the beginning.

To note as of last week, I have currently running a new Dell XPS 8700 computer with a fresh install of Windows 8.1. However, I had to install a new video driver from the Dell website due to some weird video hardware issues. That is resolved now so that got me thinking, maybe I don't have the correct audio driver either? So I went on the Dell website and got a new Realtek ALC3861 Audio Driver. I restarted my computer and BAM! This seemed to resolve the issue. For the last hour, I could not recreate this bug in the FLA I made this morning. I'll keep this thread posted if it does come back though.

To help, I'll provide piece of a report I made with a utility called Speccy before and after the driver install:

Before Audio Driver Install:

-------------------------------------------------

Summary

Operating System

Windows 8.1 Pro 64-bit

CPU

Intel Core i7 4790 @ 3.60GHz 39 °C

Haswell 22nm Technology

RAM

8.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)

Motherboard

Dell Inc. 0KWVT8 (CPU 1) 28 °C

Graphics

Acer S202HL (1600x900@60Hz)

DELL 2001FP (1600x1200@60Hz)

1023MB NVIDIA GeForce GT 720 (NVIDIA) 38 °C

Storage

931GB Seagate ST1000DM003-1CH162 (SATA) 32 °C

Optical Drives

PLDS DVD+-RW DH-16AES

Audio

High Definition Audio Device

After Audio Driver Install:

-------------------------------------------------

Summary

Operating System

Windows 8.1 Pro 64-bit

CPU

Intel Core i7 4790 @ 3.60GHz 32 °C

Haswell 22nm Technology

RAM

8.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)

Motherboard

Dell Inc. 0KWVT8 (CPU 1) 28 °C

Graphics

Acer S202HL (1600x900@60Hz)

DELL 2001FP (1600x1200@60Hz)

1023MB NVIDIA GeForce GT 720 (NVIDIA) 35 °C

Storage

931GB Seagate ST1000DM003-1CH162 (SATA) 33 °C

Optical Drives

PLDS DVD+-RW DH-16AES

Audio

Realtek High Definition Audio

I hope this helps a bit. If you would like me to provide more detail specs, files, or process, please let me know!

Report · Aug 14, 2014

Thanks for the specs. I already have the Realtek High Def driver

version 6.0.1.6767.

The issue seems to be related to using keyboard shortcuts in Flash. You're right, it is not consistent. I experienced this problem months ago and then nothing. Then I got tired one day and was hitting the wrong F keys when I wanted to advance the timeline. In both instances, I hit a wrong F key and there was an immediate result. The inconsistency in these cases was one file retained the same issues no matter if I closed Flash and reopened, while the other reverted back to streaming when I reopened the file.

Report · Oct 10, 2014

2 Months later, same issue, no resolution. The issue is not consistent. Sometimes closing and reopening the file fixes it, sometimes it does not. In any case, it's not related to our hardware, audio card, driver, version of Windows, running as Administrator, or any of the supposed fixes mentioned here. What is Adobe doing to finally close the loop on this problem?

Report · May 06, 2015

THIS HAS BEEN THE MOST HELPFUL THING I'VE READ IN A LONG TIME REGARDING THIS ISSUE

THANK YOU FOR SHARING!

Report · Jan 06, 2015

Has Adobe done anything to address this issue? I get my updates regularly from the cloud, but I still have not seen a fix to this issue. Is it because Flash is not keeping up with changes in video cards? I'd love to see an administrator speak to this issue, other than telling us it must be something other than a Flash bug.

Here it is January 2015 and the problem still exists. Can we get some feedback on what you're doing to resolve this, please?

Report · Apr 17, 2015

I have been getting this issue too and It is frustrating as hell to work with longer scenes. I know debugging must take a lot of effort, but is there a way we can download a trial version of Flash Cs6 until this problem is fixed? From what I am reading the problem does not occur in that version.

I have been doing what Clar8nce suggested. Clicking on the audio layer. It can get a little annoying, but that has seemed to fix the problem for me.

Report · Apr 17, 2015

Hi LaleyWasHere,

First off, welcome! We've, been at this for sometime and there are some work arounds that may or may not work for you. The good news is that this issue for me at least has been reduced since it first was announced. Although, this bus still happens every so often and can be very detrimental to workflow.

1. Many times you can try and try to play sections of the audio on the timeline and it will replay from the start of the audio instead of from where the timeline scrubber exists on the timeline. Occasionally, if you play around in different sections, you can get it back on track. However, it may also revert back to the audio bug again. One way to fix it is to close the project file and open it back up again.

2. Another fix that sometimes works is if you change the audio from Streaming to Event and then back to Streaming again. Maybe it's loading it back into the system's memory? Not sure. This does not work as well as step 1 above for me but sometimes works.

3. Chunk your audio files into smaller audio clips seems to help process them more efficiently and reduces this bug. You can now splice audio into chunk on the timeline MUCH easier than you could previously with a new Flash CC update:

Flash Professional Help | Using sounds in Flash

However, yes one can still use Flash CS6. You can find the download files here under the Flash :

https://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

Hope that helps!

Report · Apr 17, 2015

Hi Wesley,

Thank you for sharing your solution with us. Also, I wanted to know if all the people on this thread have updated to the latest version of Flash Pro. From that I remember, this issue has been fixed in the current version.

Thanks,

Preran

Report · Apr 17, 2015

The version I have now is 14.2.0.20 and I experience the audio bug issue every so often.

Report · Jul 09, 2015

I have been experiencing this bug for over the last year. I was waiting for the CC 2015 update as I thought it might be fixed but the issue is still there.

Is anyone at Adobe working on looking into this bug? As it disrupts my work flow to have to mess around trying to get the audio to play correctly.

Report · Jun 22, 2015

I just downloaded CC 2015. I'm very disappointed to find this bug hasn't been addressed.

Report · Jul 28, 2015

SOLUTION! So I am on Windows 8 with Reatek and using Flash CC 2015. All I have to do is right click in the Audio timeline and hit the "Split Audio" option every so often and that seems to do the trick in solving the stream problem playing from the beggining. Thanks WolfG4M3r!

Report · Jul 30, 2015

That's not necessarily a solution, it's a work-around. It shouldn't be an issue at all.

Report · Jul 30, 2015

July 30th 2015 and the problem still insists. Quality product for only $20 a month for the rest of your life!

Report · Feb 10, 2016

After three years, the bug appears to be gone in the first release of Adobe Animate 2015.

I was never able to figure out what caused it in the first place. When audio splitting was introduced, I could split the audio whenever it started acting up and play from that point on.

Report · Feb 10, 2016

Hi All,

As Crowne Prince pointed out, this issue has been fixed in Animate CC 2015. Due to its inconsistent nature, it took us considerable time to figure out the issue. Thank you all for your support.

In addition, the author time audio playback now honours the Timeline Loop ranges for you to sync your audio with the animation more precisely - you may want to take a look at the audio workflow improvements we have done in the last release.

Animate CC has bunch of Timeline related workflow improvements including colored onion skins, KBSC for frequently used timeline operations, enhanced Timeline marker range manipulations etc., Also we have improved the Brush drawing experience and introduced a stroke based Paint Brush tool in this release. Please check out the release notes to know more about the entire list of features shipped with Animate CC 2015 release.

Thanks!

Mohan

Report · Feb 27, 2016

I'm using Adobe Animate CC 2015 and it is most definitely not fixed. The sound will only play when it starts from the beginning.

Report · Feb 27, 2016

What you describe will be true if you're doing HTML5 Canvas, because those only do Event audio. The rest of this discussion is about Stream audio in AS3 FLAs. That's the thing that has been fixed.