keyboard shortcuts in flash cs6 not working correctly

[Guest]

i bought 3 licences of creative suite cs6, and in every one of them flash cs6 keyboard shortcuts wont work correctly.

specifcly the tools shortcuts such as space bar for hand tool, v' for arrow key and more.

i need to restart flash for them to work again. this happened on 3 of my studio's computers!
please help

i'm on a pc machine, intel i7, 2.8 GH

windows 7, 64 bit, 16gb ram,

[Atomic Monster]

I've been having the same issues off and on with CS6 for the past month now and it's a pretty serious issue. Not sure why more people aren't chimming in on this. It's cutting down my productivity at work tremendously. Is there a fix for this yet? I'm on a Win 7 (6.1) 64, i5-2400, 3.10GHz, with 8gbs

[mikefasnyc]

add another user to this. actually happening on all cs6 apps, photoshop, illustrator and flash. very frustrating. any one crack this?

[NickFrawley]

yeah i'm finding this as soon as installed flash pro cs6, i use it at work and at home

and have the same issue, very annoying when using my cintiq too.

hope there's a patch to fix this issue soon.

[fuse_made]

having the same problem here
i'm using Flash cs6 on windows 7(64) i7  860 @ 2,80GHz , also using cintiq 15x

very frustrating bug, strongly reduces the affectivity of my work.

is there any solution yet from Adobe?

[Atomic Monster]

I still haven't found anything online and Adobe has yet to chime i on this

one. It's a big issue so I'm really surprised at the lack of attention they

are giving this.

[SuhasYogin]

Hello,

Just so that we are clear, do all keyboard shortcuts fail or some in particular? If there are any particular ones, could you please list them?

I am checking, because I tried shortcuts for Hand tool and Arrow Tool and they worked for me with Flash Pro CS6.

Thank you for your patience,

Suhas Yogin

[fuse_made]

In my case it's all the "single key shortcuts" that are failing after like one minute of using the program

"H" -hand
"v" - arrow
"Q" - transform

"B" - brush

"E" - eraser

and so on...

the shortcuts are working once i start the program, but after a minute or so, they stop reacting, also once i'm entering a graphic symbol, they will work again, but then fail within few seconds.

thanks in advance

and hope the issue could be solved soon.

[TheOldBen]

Same situation here. This is... annoying and becoming more obnoxious every minute. Please fix it. Soon, if possible.

[Atomic Monster]

All the shortcut keys stop working when this happens and this will just happen in the middle of working. I'll try to pay closer attension to what I do before it happens but honestlty it happens about 50% of the time I use Flash CS6 at work. I work at a game studio and we have new systems so it's most likely not the hardware. For me I'm usually just drawing then suddenly I'll go to grab the image to move it and the hand icon doesn't appear. The icon usually stays stuck to what ever it was  when it broke. Then I'll try all the shortcut keys and I'll have to reboot Flash if I want them back. Anyone else notice what they're doing when it happens?

[fuse_made]

By the way i just notised that the single keys shortcuts crush only when i work with my cintiq (cintiq 15x by wacom)

when i work with a mouse or bamboo one pen, the shortcuts seem to be working fine.

it that the way the program behaves also with other users?

[jmyler]

I founds something very interesting. (and maybe a bandaid-solution for now)

The hot keys seem to stop working when 2 things happen:

1. The window of your document is NOT docked to the frame of Flash. So it's floating - not docked.

2. You click outside of the flash program.

When this happens your hotkeys break! I found that a quick fix is to dock your project to flash and the hotkeys will work again.

Also this addresses the reports of this bug happening when using a Cintiq. Since you're using another screen when you're using a Cintiq, but it's super easy to accidentally click the desktop and when the document is brought over to the cintiq screen it's usually undocked away from the main Flash window!

[torben123]

I have the same problem with Flash CS6.

The problem seems to be consistent. If I have a doc open in flash and I undock the document from the tab header, then I Alt-tab to a different application, and when I Alt-tab back to Flash shortcuts doesn't work until I perform one of the workarounds posted here in this thread.

If I keep the flash document in a tab panel inside flash (without undocking it) there is no problem with shortcuts.. All works fine.

If I Alt-tab back to Flash while there are undocked document windows inside flash I get a flash icon for each flash document inside Windows' alt-tab window (ie. the window that appears when pressing alt-tab). If I choose the icon titled "Adobe Flash CS6" everything is fine and shortcuts still work. If I select an icon belonging to an open document in flash then shortcuts dont work anymore.

[Mohanaraj · Accepted solution]

Hi torben123,

This issue has been resolved in Flash CC, please take a look at it and let us know if you still face any issues.

Thanks!

Mohan

[EXECdesign]

Mohanaraj CS schrieb:

Hi torben123,

This issue has been resolved in Flash CC, please take a look at it and let us know if you still face any issues.

Thanks!

Mohan

Mohanaraj CS, I'm still using Flash Pro CS6 on my MacBook Pro and the shortcuts don't all work correctly because Flash (German version with German language keyboard setting in OSX) seems to use an US keyboard setting only for the shortcuts internally (if I type into fields, I've got my German layout, but if I want to set up a shortcut like cmd + + for zoom in oder cmd + - for zoom out, it shows cmd + ] and cmd + / instead).

And the "fix" to an obvious bug (as you said by yourself) now is TO BUY CC??
Come on, Adobe Staff, is that how you treat your customers?

A little -known- bug but you have to get (and buy) the cloud thing, if you want it fixed... did you get the bug into the code THEREFORE in the last update?
I really love the Adobe software but this is the baddest joke since a looong time, Mohanaraj CS.

[danicaconway]

Actually, I'm trying to bring an object forward in Flash CC (which I just downloaded the trial version of), and it's not working at all.  Whether I use the shortcut or the right click menu on the object.  As another forum suggested, I tried converting it to a symbol first, and then bringing it forward, and that didn't work either.

[danicaconway]

OK, so you have to drag the layer to the top of the list to bring it forward.  Never mind my question.

[EXECdesign]

Over a month past and still no answer from the staff.
Great support...

[bulbous_walrus]

Hi,

I've noticed the hotkeys stop working a lot after I use linear or radial gradients.  Not always but very often. 

I have a blank project open, and whenever it happens i click across and back to the project I'm working on and it goes away.  An easy workaround, but it happens every few minutes on average.  It's a constant irritation.

Please please please fix this issue.  I've tried Flash CC and cannot use it because of its audio issues. 

[fenke]

Yeah, that's what I've been doing. Like you say it's not an ideal workaround, but better than a kick to the jaw. I don't get it though, if Adobe have acknowledged the issue and fixed it for CC, then why not make the same fix for a CS6 patch?

I've had to "undo" so many mistakes when I've gone to press a shortcut and then spilled a load of text into a field, thus breaking the symbol I'm working in -- and undo can be very temperemental in those instances; you have to be very careful you roll back to the exact point at which the hotkey stopped working.

[leapdog-nnbAyJ]

Seriously Adobe?

Now you're just rubbing our faces in it.

I've used Flash for 16 years and it's been going downhill for the last 10. 

I have absolutely no faith in you at this point and I have no hope for Animate whatsoever.

[allandt]

yep me too - i haven't tried the other apps but all of the single key shortcuts in flash cs6 (from adobe cloud) do not work and i've installed it in the last 2 weeks (don't think they ever worked)

[kmoneyham]

I'm having the same problem in all CS6 apps on Mac OS 10.8.1. The issue comes and goes. Holding shift no longer constrains proportions, option+drag doesn't copy, space bar doesn't give me the hand tool, etc. I have to do almost everything through menus, very slow and frustrating.

Since the CS6 install, I also get the exact same issue when I go back to work in CS5.5

I read elsewhere online that browser installs can effect this. Some people updated their Firefox and fixed it, some people updated Safari and Chrome for same effect. Also some said you have to quit your browser while using CS6.

I updated Firefox yesterday and it fixed the problem. Today it's back, in CS6 and CS5.5. So I don't know if the Firefox update fixed it, or if it was merely coincidence.

[ericjacobsson]

My "shift scaling" isn't working either. Hope it will come a fix soon...

[mola2alex]

Mine stop working too

Windows 7 Flash CS6

Even copy/cut/paste stop working in the code but only inside Flash.  In other apps they still work.  Really need a fix for this.